Safexpress Tracking: Complete Guide to Track Your Shipments in 2025

Safexpress tracking is a real-time shipment monitoring system that allows customers to check the current status, location, and estimated delivery date of their parcels throughout India. As one of India’s most trusted logistics companies, Safexpress has established itself as a market leader in supply chain management since its founding in 1997.

With over 6,132 ISO-certified vehicles, 811 gateways, and coverage across 31,188 pin codes, Safexpress handles more than 134 million packages annually. Whether you’re tracking a personal parcel, business shipment, or specialized delivery, understanding how to use the Safexpress tracking system ensures you stay informed about your consignment’s journey from origin to destination.

How to Track Safexpress Courier Online (Step-by-Step Guide)

Method 1: Official Safexpress Website Tracking

The most reliable way to track your Safexpress shipment is through the official website:

Step 1: Visit the official Safexpress website (www.safexpress.com)

Step 2: Locate the “Track Your Shipment” section on the homepage

Step 3: Select your tracking method from three options:

• Waybill Number
• E-Waybill Number
• Invoice Number

Step 4: Enter your tracking number in the search field

Step 5: Click the “Track” button

Step 6: View real-time tracking information including:

• Current shipment location
• Transit checkpoints with timestamps
• Expected delivery date
• Shipment history and status updates

Method 2: SMS Tracking

For quick updates without internet access:

• Send an SMS to 9664113113
• Format: WBSTAT [Space] [Your Waybill Number]
• Example: WBSTAT 100009979812
• Receive instant status updates via text message

Method 3: Email Tracking

For detailed tracking reports:

• Send an email to track@safexpress.com
• Subject line: Your waybill number
• Body: Include any specific queries
• Receive comprehensive tracking information

Method 4: Customer Support Tracking

Contact Safexpress customer care for personalized assistance:

• Toll-Free Number: 1800 113 113 (Available 24/7)
• Best time to call: Sundays (shortest wait times)
• Avoid calling on: Mondays (longest wait times)

Understanding Safexpress Tracking Numbers

What is a Safexpress Tracking Number?

A Safexpress tracking number is a unique identification code assigned to each shipment for monitoring purposes. These numbers typically consist of:

• 8 digits (older format)
• 9 digits (standard format)
• 12 digits (newer format)

Safexpress Tracking Number Examples

Format	Example	Usage
12-digit	100009979812	Most common for recent shipments
12-digit	501153323077	Express distribution services
12-digit	100007995147	Standard courier tracking
9-digit	501142323	Older tracking format

Where to Find Your Tracking Number

For Senders:

• Printed on your shipping receipt/waybill
• Booking confirmation email
• SMS confirmation after dispatch
• Customer account dashboard on Safexpress website

For Recipients:

• Order confirmation email from the seller
• Shipping notification from the e-commerce platform
• Invoice copy (if available)
• Contact the sender directly

Safexpress Tracking Status Meanings

Understanding tracking statuses helps you interpret your shipment’s journey accurately:

Tracking Status	Meaning	Action Required
Booked	Shipment registered in the system	No action needed
Picked Up	Package collected from sender	Monitor for next update
In Transit	Shipment moving between hubs	Normal progression
Reached Hub	Arrived at sorting facility	Processing in progress
Out for Delivery	Package assigned to delivery agent	Ensure someone is available to receive
Delivered	Successfully handed over to recipient	Confirm receipt and condition
Pending	Awaiting pickup or documentation	Contact Safexpress if delayed >24 hours
Delayed	Shipment facing temporary hold-up	Check with customer support for details
Failed Delivery	Delivery attempt unsuccessful	Coordinate for re-delivery
Return to Origin	Package being sent back to sender	Contact sender immediately

Safexpress Services and Delivery Options

Core Logistics Services

1. Express Surface Distribution

• Coverage: Pan-India network with 2,519 delivery routes
• Delivery Time: 3-8 business days depending on distance
• Best For: Standard B2B and B2C shipments
• Features: GPS-enabled tracking, containerized vehicles

2. Easy2Move Service

• Purpose: Door-to-door baggage delivery
• Cost Savings: Up to 90% cheaper than airline excess baggage fees
• Free Inclusions:
  • High-quality packing materials (cartons, polybags, tape)
  • Sunday and holiday pickup/delivery
  • Built-in risk coverage
• Coverage: All 31,188 pin codes across India

3. Campus2Home

• Target Users: College students and graduating professionals
• Special Offer: Free 20kg-capacity packing boxes
• Service: Specialized logistics for student belongings
• Benefits: Streamlined moving process, professional packing assistance

4. Bike Xpress

• Service: Specialized motorcycle transportation
• Coverage: Nationwide bike shifting services
• Features: Secure containerized transport, door-to-door delivery
• Tracking: Full visibility throughout transit

5. Sainik Express

• Beneficiaries: Indian Defense personnel and their families
• Benefits:
  • Special discounted pricing
  • Built-in risk coverage
  • Trunk and safe transportation
  • Simplified payment options
  • Dedicated customer support

Value-Added Services

Service	Description	Business Application
3PL Services	Third-party logistics management	Complete supply chain outsourcing
Warehousing	Barcode-enabled inventory tracking	Storage and distribution centers
Reverse Logistics	Return shipment management	E-commerce returns processing
Stock to Shelf	Direct store delivery	Retail inventory replenishment
VMI	Vendor Managed Inventory	Automated supply chain management
Consulting	Supply chain optimization	Strategic logistics planning

Industry-Specific Solutions

Safexpress provides customized logistics for 9 major industries:

1. Automotive: Spare parts and component distribution
2. Engineering & Electrical: Heavy equipment and machinery
3. FMCG: Fast-moving consumer goods delivery
4. Consumer Electronics: Fragile item handling with special care
5. Publishing: Book and magazine distribution
6. Healthcare: Temperature-controlled pharmaceutical logistics
7. Hi-Tech: Sensitive technology equipment transport
8. Apparel & Lifestyle: Fashion and clothing distribution
9. E-commerce: Last-mile delivery for online retailers

Alternative Tracking Platforms for Safexpress

Third-Party Tracking Websites

Platform	Key Features	Best For
TrackingMore	Multi-carrier support, shipment history	Tracking multiple couriers simultaneously
AfterShip	API integration, 52+ language support	E-commerce businesses
Ship24	Global courier tracking, real-time updates	International shipments
ParcelPanel	Email notifications, branded tracking pages	Shopify/WooCommerce stores
PKGE.NET	Simple interface, quick results	Individual users

Benefits of Third-Party Tracking Tools

For Businesses:

• Integrate tracking on your website
• Automated customer notifications
• Bulk tracking capabilities
• Analytics and delivery performance metrics
• Branded tracking experience

For Individual Users:

• Track multiple carriers in one place
• No need to remember different websites
• Enhanced notification options
• Shipment history storage
• Mobile-friendly interfaces

Common Safexpress Tracking Issues and Solutions

Problem 1: Tracking Number Not Found

Possible Causes:

• Tracking number not yet activated in the system (wait 2-4 hours after booking)
• Incorrect tracking number entered
• Shipment not yet picked up

Solutions:

• Double-check your tracking number for typos
• Wait 4-6 hours after booking and try again
• Verify the number format (should be 8, 9, or 12 digits)
• Contact the sender to confirm the correct tracking number
• Call Safexpress customer care: 1800 113 113

Problem 2: No Tracking Updates for 24+ Hours

Possible Causes:

• Scanning delays at transit hubs
• Weekend or holiday delays
• Technical system issues
• Package in remote location with limited connectivity

Solutions:

• Wait 48 hours before raising a concern
• Check if the last update was on a weekend/holiday
• Contact Safexpress support with your tracking number
• Request manual status check from nearest branch

Problem 3: “Pending” Status for Extended Period

Possible Causes:

• Missing or incomplete documentation
• Payment issues
• Address verification required
• Customs clearance (for certain items)

Solutions:

• Contact Safexpress customer support immediately
• Verify all shipping documents are complete
• Check if additional information is required
• Confirm delivery address accuracy

Problem 4: Failed Delivery Attempt

Possible Causes:

• Recipient unavailable at delivery address
• Incorrect/incomplete address
• Access restrictions to delivery location
• Delivery attempted outside specified time window

Solutions:

• Contact delivery agent through the provided phone number
• Schedule a re-delivery attempt
• Arrange for pickup from nearest Safexpress branch
• Update delivery instructions or alternate address

Problem 5: Package Stuck at Hub

Possible Causes:

• High volume during peak season
• Sorting delays
• Vehicle allocation pending
• Documentation verification

Solutions:

• Allow 24-48 hours for hub processing
• Monitor for next movement update
• Contact customer support if stuck >72 hours
• Request priority handling if urgent

Safexpress Contact Information

Head Office Details

Safexpress Pvt. Ltd.

• Address: 28, Sector 18, Udyog Vihar, Gurugram-122015, Haryana, India
• Corporate Office Location: Gurugram, Haryana

Customer Support Channels

Contact Method	Details	Response Time
Toll-Free Number	1800 113 113	Immediate (24/7)
SMS Support	9664113113	Within 15-30 minutes
Email Support	customercare@safexpress.com	24-48 hours
Tracking Email	track@safexpress.com	2-4 hours
Website	www.safexpress.com	Instant tracking results

Social Media Presence

Stay updated with Safexpress through their social channels:

• Facebook: Official announcements and customer support
• LinkedIn: Corporate updates and logistics insights
• Twitter: Quick updates and customer queries
• YouTube: Service tutorials and company information

Branch Network

With 811 gateways across India, you can visit a local Safexpress office for:

• Package booking and tracking
• Documentation assistance
• Shipment status inquiries
• Package pickup arrangements
• Complaint registration

Safexpress Delivery Time and Coverage

Standard Delivery Timeframes

Route Type	Estimated Delivery	Coverage
Metro to Metro	2-3 business days	Delhi, Mumbai, Bangalore, Chennai
Metro to Tier-1 Cities	3-5 business days	State capitals and major cities
Metro to Tier-2 Cities	4-6 business days	District headquarters
Metro to Rural Areas	5-8 business days	Villages and remote locations
Within Same City	1-2 business days	All major cities

Factors Affecting Delivery Time

Geographic Factors:

• Distance between origin and destination
• Accessibility of delivery location
• Weather conditions (monsoons, floods, snowfall)
• Road infrastructure quality

Operational Factors:

• Day of booking (weekends may delay initial processing)
• Time of booking (evening bookings processed next day)
• Peak season volumes (festivals, sale periods)
• Documentation completeness

External Factors:

• Natural disasters or emergencies
• Political events or strikes
• Customs clearance (for specific items)
• Recipient availability

Safexpress Fleet and Infrastructure

Vehicle Fleet Specifications

Total Vehicles: 6,132+ ISO-certified trucks

Fleet Features:

• 100% Euro VI emission standard vehicles
• GPS-enabled real-time tracking on all vehicles
• Fully containerized for weather protection
• Temperature-controlled vehicles for sensitive goods
• All-weather-proof design

Logistics Infrastructure

Infrastructure Component	Capacity/Coverage
Gateways/Hubs	811 strategic locations
Fulfillment Space	19.5 million square feet
Delivery Routes	2,519 direct routes
Pin Code Coverage	31,188 (entire India)
Annual Package Handling	134+ million packages

Technology Integration

Real-Time Tracking:

• GPS-enabled vehicle monitoring
• Automated scanning at every checkpoint
• Cloud-based tracking system
• Mobile app integration

Warehouse Management:

• Barcode scanning for inventory
• RFID tracking for high-value items
• Automated sorting systems
• Integration with ERP systems

Safexpress vs. Competitors Comparison

Feature	Safexpress	Blue Dart	DTDC	Delhivery
Founded	1997	1983	1990	2011
Network Coverage	31,188 pins	35,000+ pins	12,500+ pins	18,000+ pins
Vehicle Fleet	6,132+	11,000+	5,500+	3,000+
Specialization	B2B & Express Surface	Air Express	Multi-modal	E-commerce
Real-Time Tracking	✓ GPS-enabled	✓ Advanced	✓ Standard	✓ Advanced
Customer Rating	4.2/5	4.4/5	4.0/5	4.1/5
Unique Selling Point	Largest express surface network	Fastest air delivery	Wide COD network	Tech-driven solutions

Safexpress Awards and Certifications

Industry Recognition

2021 National Logistics Excellence Award

• Awarded by: Government of India, Ministry of Commerce and Industry
• Category: Best Express Logistics Service Provider
• Recognition for: Outstanding service quality and innovation

Quality Certifications

• ISO Certification: All vehicles are ISO-certified
• Environmental Compliance: 100% Euro VI emission standards
• Safety Standards: Comprehensive risk coverage for all shipments
• Quality Management: Adherence to international logistics standards

Green Initiatives

Safexpress has embraced sustainable logistics through:

• 100% Euro VI standard fleet (lowest emissions)
• Eco-friendly packaging materials
• Optimized route planning to reduce carbon footprint
• Solar-powered facilities at select hubs
• Paperless documentation options (e-waybill)

Tips for Efficient Safexpress Tracking

For Senders

Before Shipping:

1. Save your tracking number immediately after booking
2. Take a photo of the waybill receipt
3. Enable SMS/email notifications if available
4. Share tracking number with recipient
5. Verify delivery address is complete and accurate

During Transit:

1. Check tracking status daily
2. Monitor for any “action required” statuses
3. Keep customer support number handy
4. Respond promptly to delivery agent calls
5. Update delivery instructions if needed

For Recipients

Preparation:

1. Request tracking number from sender immediately
2. Save Safexpress customer support number
3. Ensure delivery address is accessible
4. Arrange for someone to receive the package
5. Keep identification ready for delivery

Tracking Best Practices:

1. Check tracking morning and evening
2. Act quickly on “out for delivery” notifications
3. Coordinate with delivery agent for time preferences
4. Inspect package before signing delivery receipt
5. Report damages immediately to preserve insurance claims

Mobile Tracking Options

Safexpress Mobile App Features

While Safexpress doesn’t have a dedicated standalone mobile app, tracking is accessible through:

Mobile Website:

• Fully responsive design
• All desktop features available
• Optimized for smartphone screens
• Quick loading times

Third-Party Apps:

• AfterShip mobile app
• TrackingMore mobile version
• Ship24 tracking app
• ParcelPanel mobile interface

SMS Alerts Setup

Configure automatic SMS notifications:

1. Register your mobile number during booking
2. Opt-in for status update messages
3. Receive alerts for key milestones:
   • Package picked up
   • Reached hub
   • Out for delivery
   • Successfully delivered

Business Integration Solutions

API Integration for E-commerce

Safexpress offers tracking integration for businesses through various platforms:

Direct API Integration:

• Real-time tracking data access
• Automated status updates
• Bulk tracking capabilities
• Webhook support for notifications

Third-Party Integration Platforms:

• AfterShip: 1,100+ carrier support, 99.99% uptime
• Ship24: Global courier integration
• TrackingMore: Multi-carrier API
• ParcelPanel: Shopify/WooCommerce plugins

Benefits for Businesses

Customer Experience:

• Branded tracking pages
• Automated email/SMS notifications
• Reduced “Where is my order?” queries
• Improved customer satisfaction scores

Operational Efficiency:

• Centralized tracking dashboard
• Exception management alerts
• Delivery performance analytics
• Reduced customer support workload

Integration Features:

• Single API for multiple carriers
• Standardized tracking statuses
• Multi-language support
• Mobile-responsive tracking pages

Frequently Asked Questions (FAQ)

General Tracking Questions

Q1: How long does it take for tracking to activate after booking? A: Tracking information typically appears within 2-4 hours after your package is picked up and scanned into the Safexpress system.

Q2: Can I track Safexpress shipments internationally? A: Safexpress primarily operates within India. While they may handle import/export shipments, international tracking depends on the partner carrier once the package leaves India.

Q3: What if I lost my tracking number? A: Contact the sender (or the company you ordered from) to retrieve the tracking number. Alternatively, use the invoice number for tracking on the Safexpress website.

Q4: Is Safexpress tracking available 24/7? A: Yes, the online tracking system is available 24/7. However, tracking updates depend on scanning at various checkpoints during operational hours.

Q5: Can I change the delivery address after shipping? A: Contact Safexpress customer support immediately at 1800 113 113. Address changes may be possible before the package reaches the destination hub, but cannot be guaranteed.

Delivery-Related Questions

Q6: What happens if I’m not home during delivery? A: The delivery agent will attempt to contact you. If unsuccessful, the package returns to the local hub. You can reschedule delivery or arrange for pickup from the nearest Safexpress office.

Q7: How many delivery attempts does Safexpress make? A: Typically 2-3 delivery attempts are made. After failed attempts, the package is held at the local branch for 3-5 days before being returned to sender.

Q8: Can I pick up my package from a Safexpress branch? A: Yes, you can arrange for self-pickup from the nearest Safexpress office. Contact customer support with your tracking number to confirm package availability and branch location.

Q9: Does Safexpress deliver on Sundays and holidays? A: Safexpress offers free pickup and delivery on Sundays and holidays for certain premium services like Easy2Move. Standard services may have limited operations on national holidays.

Q10: How do I file a complaint about delayed delivery? A: Contact customer support at 1800 113 113 or email customercare@safexpress.com with your tracking number, booking details, and nature of complaint.

Technical Questions

Q11: Why is my tracking showing “No Information Available”? A: This occurs when the tracking number hasn’t been scanned yet or there’s a system delay. Wait 4-6 hours and try again. If it persists beyond 24 hours, contact customer support.

Q12: Can I track multiple shipments simultaneously? A: On the official Safexpress website, you need to track packages individually. For bulk tracking, use third-party platforms like TrackingMore or AfterShip that support multi-parcel tracking.

Q13: Are tracking updates real-time? A: Tracking updates occur when packages are scanned at checkpoints. While GPS tracking is enabled on vehicles, online status updates happen at major transit points (pickup, hub arrival, departure, delivery).

Q14: What tracking methods does Safexpress offer besides website? A: Safexpress offers SMS tracking (9664113113), email tracking (track@safexpress.com), phone support (1800 113 113), and integration with third-party tracking platforms.

Q15: Is there a mobile app for Safexpress tracking? A: Safexpress doesn’t have a standalone mobile app, but their website is mobile-responsive. You can also use third-party courier tracking apps that support Safexpress.

Security and Data Privacy

Package Security Measures

Physical Security:

• Tamper-proof packaging and sealing
• Containerized vehicles prevent weather damage
• GPS-enabled real-time monitoring
• Secure hub facilities with CCTV surveillance
• Trained personnel for sensitive shipments

Risk Coverage:

• Built-in insurance for declared value items
• Damage claims process available
• Documentation requirements for high-value goods
• Special handling for fragile items

Data Privacy Protection

Tracking Data Security:

• Encrypted transmission of tracking information
• No storage of personal data on third-party tracking sites
• Secure customer portal login
• GDPR-compliant data handling practices

Best Practices:

• Don’t share tracking numbers on public forums
• Use official Safexpress channels for tracking
• Keep waybill receipts confidential
• Report suspicious tracking inquiries

Conclusion: Mastering Safexpress Tracking

Safexpress tracking provides comprehensive visibility into your shipment’s journey across India’s vast logistics network. With multiple tracking methods—official website, SMS, email, phone support, and third-party platforms—you can choose the most convenient option for your needs. You can also track ST Courier Tracking from our website.

Key Takeaways

Multiple Tracking Options: Website, SMS, email, and phone support available 24/7

Real-Time Updates: GPS-enabled vehicles provide accurate location tracking

Extensive Coverage: 31,188 pin codes with 811 gateways across India

Diverse Services: From express surface to specialized student and military logistics

Reliable Infrastructure: 6,132+ ISO-certified vehicles with all-weather protection

Customer Support: Toll-free helpline 1800 113 113 for immediate assistance

Business Integration: API support for e-commerce and enterprise customers

Award-Winning Service: National Logistics Excellence Award winner 2021

Getting Started with Tracking

Whether you’re a first-time user or regular customer, tracking your Safexpress shipment is straightforward:

1. Keep your tracking number (waybill/e-waybill/invoice) safe
2. Choose your preferred tracking method
3. Monitor updates regularly during transit
4. Contact support immediately if you notice delays
5. Inspect packages upon delivery and report any issues

For businesses looking to integrate Safexpress tracking into their operations, consider using third-party API solutions that provide branded tracking pages, automated notifications, and multi-carrier support.

With this comprehensive guide, you’re now equipped to track your Safexpress shipments efficiently, troubleshoot common issues, and make the most of India’s leading express surface logistics provider.