MSS Tracking: Complete Guide to Mettur Super Services Parcel & Courier Tracking (2025)

MSS tracking (Mettur Super Services tracking) is a reliable parcel and courier monitoring system serving South India since 1993. Whether you’re tracking a parcel, cargo shipment, or express delivery, MSS provides real-time visibility across Tamil Nadu, Karnataka, Andhra Pradesh, Telangana, Pondicherry, and Hyderabad. With over 30 years of logistics experience, 250+ trucks, 40+ buses, and handling more than 400 tonnes of cargo, Mettur Transports has become South India’s most trusted courier tracking service.

This comprehensive guide covers everything about MSS courier tracking—from tracking your shipment using an AWB number to understanding delivery statuses, troubleshooting issues, and leveraging business solutions.

What You’ll Learn:

• How to track MSS parcels using LR number, AWB number, or tracking ID
• Understanding MSS delivery network across South India
• Real-time tracking features and SMS alert systems
• Speed cargo and next-day delivery options
• Troubleshooting common MSS tracking issues
• Business logistics solutions for enterprises

How to Track MSS Parcels: Step-by-Step Methods

Method 1: Official MSS Website Tracking

The primary method for tracking Mettur Transport parcels is through their official tracking portal at www.metturtransports.com/track.php

Step-by-Step Tracking Process:

1. Visit the official Mettur Transports tracking page
2. Enter your LR number (Loading Receipt), AWB number (Air Waybill), or tracking ID in the designated field
3. Click “Track” or “Submit” button
4. View real-time shipment status with location and delivery updates
5. Check estimated delivery date and current checkpoint information

What Information You’ll See:

Tracking Detail	Description	Update Frequency
Current Location	City/branch where parcel is located	Real-time at each checkpoint
Booking Status	Initial pickup confirmation	Within 2-4 hours of booking
Transit Updates	Movement between branches and hubs	Every major checkpoint
Delivery Stage	Current status (Booked, In Transit, Out for Delivery, Delivered)	Real-time
Estimated Delivery	Predicted delivery date based on route	Updated daily
POD Details	Proof of delivery with receiver details	Available post-delivery
SMS Alerts	Automatic notifications at key milestones	Instant upon status change

Method 2: Third-Party Tracking Platforms

MSS tracking is also available through popular courier tracking aggregators:

Reliable Third-Party Tracking Sites:

Platform	URL	Features
Tiger Tracking	tigertracking.in/mss-tracking	Instant SMS alerts, multi-courier tracking
Tracking Status	trackingstatus.in/mettur-transport-tracking	Clean interface, quick updates
Courier Tracking Pro	couriertrackingpro.com/mss-courier-tracking	Multi-parcel tracking, delivery estimates
Tracking Master	trackingmaster.in/mettur-transport-tracking	Next-day delivery verification
All Courier Tracking	allcouriertracking.com	Universal tracking for all couriers

Benefits of Third-Party Platforms:

• Track multiple courier services in one place
• No need to remember different courier websites
• Often provide cleaner, mobile-optimized interfaces
• Compare delivery timelines across carriers

Limitations:

• May have slight delays compared to official portal
• Limited access to detailed booking history
• No direct customer support integration

Method 3: SMS-Based Tracking

For users without internet access, MSS offers SMS tracking updates automatically:

How SMS Tracking Works:

• Receive SMS notification immediately after booking confirmation
• Get automatic updates when parcel reaches major checkpoints
• Delivery confirmation SMS with receiver details
• Contact MSS branch numbers for manual SMS status requests

Note: SMS alerts are sent to the mobile number provided during booking. Ensure your contact details are accurate.

Method 4: Customer Care Tracking

Contact MSS customer support for manual tracking assistance:

MSS Contact Information:

Branch	Address	Phone Number
Head Office (Mettur Dam)	9/29, Square Market, Mettur Dam – 636401	04298-244371, 9443312370
Chennai (Koyambedu)	#1169, P.H Road, Near Rohini Theater Signal, OPP: Metro Train H.O, Koyambedu – 600107	9443312306
Bangalore (Chamrajpet)	297, Sultan Road, Rayan Circle, Chamrajpet	9345911011
Hyderabad (Auto Nagar)	4-10-134/1, Plot:3, Block:40, Auto Nagar	6380754808
General Support	Customer Care Helpline	9443310770

When to Contact Customer Care:

• Tracking number not working or showing errors
• No updates for 48+ hours on active shipments
• Delivery address corrections needed
• Booking confirmation not received
• Complaint registration for delayed/damaged parcels

Understanding MSS Tracking Numbers: Types and Formats

What is an MSS Tracking Number?

An MSS tracking number (also called LR number, AWB number, or docket number) is a unique identifier assigned to every shipment booked through Mettur Transports. This alphanumeric code enables the tracking system to locate and monitor your parcel throughout its journey across South India.

Common MSS Tracking Number Formats:

Format Type	Example Format	Used For	Where to Find
LR Number (Loading Receipt)	MSS123456 or LR/2024/XXXXX	Standard parcels and cargo	Booking receipt, printed label
AWB Number (Air Waybill)	AWB-MSS-XXXXXX	Express cargo, priority shipments	Email confirmation, SMS
Reference Number	REF/MSS/24/XXXXX	Multiple-piece shipments	Invoice, booking confirmation
PIN/Verification Code	6-digit numeric code	Delivery verification	SMS notification
Waybill Number	WB-XXXXXX-MSS	Standard surface transport	Physical label on package

Where to Find Your MSS Tracking Number

Your tracking number is available on multiple sources:

Primary Sources:

1. Booking Receipt: Physical receipt provided at MSS branch during booking
2. SMS Notification: Sent to registered mobile number within 1-2 hours of booking
3. Email Confirmation: If email address was provided during booking
4. Physical Label: Barcode sticker affixed to your package
5. Invoice/Bill: For business bookings and bulk shipments

Important Note: Always keep your tracking number safe until delivery is confirmed. It serves as proof of booking and is essential for any queries or complaints.

Tracking Number Validation

Valid Tracking Number Characteristics:

• Usually 6-10 alphanumeric characters
• May contain hyphens (-) or forward slashes (/)
• No spaces or special characters
• Case-insensitive (MSS123456 = mss123456)

Common Mistakes When Entering Tracking Numbers:

• Including spaces between characters
• Confusing 0 (zero) with O (letter O)
• Mixing up 1 (one) with I (letter I) or l (lowercase L)
• Entering incomplete numbers from torn receipts

MSS Delivery Network Coverage Across South India

Comprehensive South India Logistics Network

Mettur Super Services (mSs) operates one of the most extensive parcel and cargo networks in South India, established over three decades of dedicated service since 1993.

Network Statistics (2025):

Coverage Metric	Details
Years in Operation	30+ years (since 1993)
Bus Fleet	40+ buses for passenger & parcel transport
Truck Fleet	250+ trucks for cargo and express delivery
Passengers Served	20 million+ and counting
Cargo Handled	400+ tonnes in transit operations
Primary Region	Tamil Nadu, Karnataka, Andhra Pradesh, Telangana, Pondicherry, Hyderabad
Branch Network	Company-owned warehouses in all district headquarters
Tracking System	Computerized central tracking across all branches

Geographic Service Coverage

Tamil Nadu (Primary Coverage):

• Chennai (Koyambedu, Tambaram, Ambattur headquarters)
• Coimbatore
• Madurai
• Trichy (Tiruchirappalli)
• Salem
• Erode
• Tirupur
• Vellore
• Thanjavur
• Tirunelveli
• Karur
• Mettur Dam (Head Office)

Karnataka:

• Bangalore (Chamrajpet, Peenya, Madiwala, Hosur branches)
• Mysuru
• Mangaluru

Andhra Pradesh & Telangana:

• Hyderabad (Auto Nagar branch)
• Vijayawada
• Visakhapatnam

Pondicherry (Union Territory):

• Full coverage with dedicated warehouse facilities

Delivery Speed by Distance

Realistic Transit Times:

Route Type	Distance	Standard Delivery	Speed Cargo	Next-Day Delivery
Intra-City	Same city	1-2 days	Same day	Guaranteed next day (book before 1 PM)
Short Distance	< 300 km	1-2 days	Next day	Guaranteed next day
Medium Distance	300-600 km	2-3 days	1-2 days	Available on select routes
Long Distance	> 600 km	3-4 days	2-3 days	Not available
Remote Areas	Any + rural	Add 1-2 days	Add 1 day	Contact branch for availability

Hub-and-Spoke Model Efficiency:

MSS employs an optimized distribution model ensuring:

• Strategic warehouse placement at all Tamil Nadu district headquarters
• Consolidated loads for cost-effective operations
• Predictable delivery schedules based on fixed bus/truck routes
• Minimal handling of cargo at transhipment points
• Daily regular express services on major routes

Coverage Limitations

Areas Not Served:

• North India states (Delhi, UP, Punjab, Rajasthan, etc.)
• East India (West Bengal, Odisha, Assam, etc.)
• West India (Maharashtra, Gujarat, Goa, etc.)
• International destinations (except potential partnerships)

For destinations outside MSS coverage, they may partner with other logistics providers, but tracking may transfer to partner systems.

Real-Time Tracking Technology Behind MSS

Advanced Logistics Infrastructure

Mettur Super Services has invested in modern technology to provide accurate tracking and efficient parcel handling.

Core Technology Components:

Technology	Function	Customer Benefit
Computerized Branch Operations	All 40+ branches connected to central system	Real-time data synchronization
Central Tracking Dashboard	Unified tracking across entire network	Single tracking number for complete journey
Barcode Scanning	Automated scanning at checkpoints	Accurate location updates
SMS Alert System	Automated notifications at key milestones	Proactive status updates without manual checking
GPS Vehicle Tracking	Real-time truck/bus location monitoring	Predictable delivery timelines
Computerized Cargo Management	Digital load planning and routing	Optimized delivery routes
Mobile-Responsive Portal	Tracking accessible from smartphones	Track on-the-go convenience

How MSS Tracking Updates Work

Tracking Update Process:

1. Booking Confirmation: Initial entry when booking is created at MSS branch
2. Pickup Scan: Barcode scan when parcel is loaded onto truck/bus
3. Departure Scan: Confirmation when vehicle leaves origin branch
4. Transit Checkpoint: Updates at intermediate branches/warehouses
5. Destination Branch Arrival: Scan when parcel reaches final delivery city
6. Out for Delivery: Assigned to delivery agent for final mile
7. Delivery Confirmation: POD captured with receiver signature/details
8. System Update: Status reflects “Delivered” with timestamp and receiver name

Typical Scan Frequency:

• Speed Cargo/Express: Every major checkpoint (2-4 hours)
• Standard Parcel Service: Daily updates at branch arrivals
• Next-Day Delivery: Minimum 3-4 updates (booking, transit, delivery)
• Remote Areas: May have 12-24 hour gaps between major checkpoints

SMS Alert System Features

Automatic SMS Notifications Sent For:

Event	SMS Timing	Sample Message
Booking Confirmation	Within 2 hours	“Your MSS parcel LR123456 booked from Chennai to Bangalore. Track at metturtransports.com”
Dispatch Update	When vehicle departs	“Your parcel LR123456 dispatched to Bangalore. Expected delivery: Tomorrow”
Transit Update	At major checkpoints	“Your parcel LR123456 reached Bangalore branch. Out for delivery soon”
Out for Delivery	Morning of delivery day	“Your parcel LR123456 is out for delivery today”
Delivered	Immediately after delivery	“Your parcel LR123456 delivered successfully to [Name] at [Time]”
Delivery Failed	If recipient unavailable	“Delivery attempt failed for LR123456. Contact 9443312306 to reschedule”

Note: SMS service is automatic and free. Ensure your mobile number is correct during booking to receive updates.

MSS Speed Cargo & Express Delivery Services

Understanding MSS Service Types

Mettur Super Services offers multiple service tiers to meet different delivery speed and budget requirements.

MSS Service Comparison:

Feature	Standard Parcel	Speed Cargo	Next-Day Delivery	Daily Regular Express
Delivery Speed	2-4 days	1-2 days	Guaranteed next day	Daily scheduled service
Booking Cutoff	Anytime	Before 3 PM	Before 1 PM	As per route schedule
Cost	Most economical	20-30% premium	40-50% premium	Standard rates
Tracking Updates	Daily	Frequent	Multiple daily	Regular
Best For	Non-urgent cargo	Time-sensitive items	Critical documents	Regular business shipments
Weekend Delivery	Limited	Available	Available	As per schedule
Weight Limit	Up to 500 kg	Up to 100 kg	Up to 50 kg	Varies by route

Speed Cargo Service Details

What is MSS Speed Cargo?

Speed Cargo is MSS’s express delivery service designed for customers needing faster delivery than standard parcel service but at lower cost than next-day guaranteed delivery.

Speed Cargo Features:

• Same-Day Booking: Book and ship on the same day if done before 1 PM
• Priority Routing: Your parcel gets priority loading on fastest available vehicles
• Frequent Updates: SMS notifications at every major checkpoint
• Shorter Transit: Reduces delivery time by 50% compared to standard service
• Major Routes Covered: Chennai-Bangalore, Chennai-Coimbatore, Chennai-Madurai, Bangalore-Hyderabad

Ideal Use Cases for Speed Cargo:

• Business documents requiring quick delivery
• Small electronics or gadgets
• Urgent spare parts for machinery
• Medical prescriptions or health documents
• Event-related materials (within 48 hours of event)
• E-commerce returns with tight timelines

Speed Cargo Pricing:

Pricing varies by weight and distance. Contact your nearest MSS branch for exact rates. Generally:

• 20-30% higher than standard parcel rates
• Still 30-40% cheaper than premium courier services like Blue Dart or DTDC
• 5% GST applies (exemptions for certain categories)

Next-Day Delivery Guarantee

MSS Next-Day Delivery Service:

MSS offers guaranteed next-day delivery by a fixed time on select high-traffic routes within South India.

How Next-Day Delivery Works:

1. Book Before 1 PM: Cutoff time for next-day delivery eligibility
2. Same-Day Dispatch: Parcel loaded on that evening’s transport
3. Overnight Travel: Travels through the night on direct routes
4. Morning Delivery: Delivered by 12 PM – 2 PM next day (guaranteed time window)

Routes with Next-Day Guarantee:

From → To	Delivery Time	Booking Cutoff
Chennai → Bangalore	By 1 PM next day	1 PM same day
Bangalore → Chennai	By 1 PM next day	1 PM same day
Chennai → Coimbatore	By 12 PM next day	1 PM same day
Chennai → Madurai	By 2 PM next day	1 PM same day
Coimbatore → Bangalore	By 2 PM next day	1 PM same day

Next-Day Delivery Tracking:

• Receive booking confirmation SMS within 1 hour
• Dispatch confirmation by 7-9 PM same day
• Morning status update on delivery day
• Delivery confirmation with receiver details

What if Next-Day Delivery Fails?

MSS takes next-day guarantee seriously. If delivery fails due to MSS’s fault (not recipient unavailability):

• Partial refund of express charges
• Free standard delivery retry
• Priority handling for future shipments

Note: Next-day guarantee does not apply if delivery fails due to incorrect address, recipient unavailable, or force majeure events (floods, strikes, etc.)

Daily Regular Express Service

What is Daily Regular Express?

This is MSS’s flagship service leveraging their 40+ bus network for regular, scheduled parcel transport.

Daily Regular Express Features:

• Fixed departure schedules from major cities
• Parcel travels alongside passenger buses
• Multiple daily departures on popular routes
• Cost-effective for regular shippers
• Seamless integration with MSS tracking system

How It Works:

1. Book your parcel at any MSS branch or authorized agent
2. Parcel is loaded on scheduled bus to destination city
3. Arrives at destination branch same day or next morning
4. Out for delivery or available for branch pickup
5. Track throughout using standard MSS tracking portal

Benefits Over Standalone Courier Services:

• Leverage established passenger bus network
• More frequent departures than dedicated cargo vehicles
• Lower operational costs = lower prices for customers
• Proven reliability over 30+ years of bus operations

Tracking Status Meanings: Decode Your MSS Updates

Complete MSS Status Dictionary

Understanding what each tracking status means helps you predict delivery timelines and identify potential issues early.

Common MSS Tracking Statuses:

Status	Meaning	What It Means for You	Typical Duration
Shipment Booked	Booking created in system	Your booking is confirmed; awaiting pickup	0-4 hours
Picked Up / Collected	Successfully collected from sender	Parcel now in MSS network	–
Dispatched	Loaded and departed from origin	Actively traveling to destination	–
In Transit	Moving between branches	Progressing through network	1-3 days
Reached [City] Branch	Arrived at destination city	Near final delivery location	4-12 hours
Out for Delivery	With delivery agent	Delivery happening today	Same day
Delivery Attempted	Recipient unavailable	Will reattempt; contact branch	1-2 days for retry
Delivered	Successfully handed to recipient	Shipment complete	–
Held at Branch	Awaiting instructions/pickup	Action required from sender/receiver	Until resolved
Delayed	Behind schedule	Check with branch for new ETA	Varies
Return Initiated	Delivery unsuccessful; returning	Parcel coming back to sender	2-4 days
Damaged in Transit	Package damaged	File complaint immediately	Immediate action needed

What Each Status Stage Means in Detail

1. Shipment Booked / Booking Confirmed

This is the initial status when you create a booking at an MSS branch or through an authorized agent.

What Happens:

• Booking details entered into MSS computer system
• LR number generated
• Physical label printed for package
• Entry recorded in central tracking database

Timeline: Appears within 2-4 hours of booking

What You Should Do: Keep LR number safe, verify sender/receiver details are correct

2. Picked Up / Dispatched from Origin

Indicates your parcel has been loaded onto a truck or bus departing from the origin branch.

What Happens:

• Package barcode scanned during loading
• Loaded onto scheduled vehicle to destination
• Tracking system updated with dispatch time
• SMS alert sent (if mobile number provided)

Timeline: Same day or next morning depending on booking time

What You Should Do: Note dispatch time; calculate approximate arrival based on distance

3. In Transit / On Route

Your parcel is actively traveling from origin to destination city.

What Happens:

• Traveling on highway/road network
• May pass through intermediate warehouses
• Vehicle GPS tracked (but not always customer-visible)
• No action required from you

Timeline: 1-3 days depending on distance

What You Should Do: Be patient; this is normal. Check tracking daily for updates

4. Reached Destination Branch / Arrived at [City]

Parcel has arrived at the MSS branch/warehouse in your destination city.

What Happens:

• Scanned upon arrival at destination warehouse
• Sorted for local delivery routing
• Assigned to delivery agent or marked for pickup
• You’re very close to receiving your parcel!

Timeline: Usually delivered within 4-12 hours after this status

What You Should Do: Ensure someone is available at delivery address; keep phone accessibl

5. Out for Delivery

Your parcel is with a delivery agent and delivery will be attempted today.

What Happens:

• Assigned to local delivery agent
• Loaded on delivery vehicle for final mile
• Delivery agent may call before reaching
• Delivery typically attempted during business hours (9 AM – 6 PM)

Timeline: Delivery should happen same day

What You Should Do:

• Be available at delivery address
• Keep phone on and reachable
• Prepare ID if required for high-value parcels
• Arrange alternative receiver if you won’t be available

6. Delivered

Parcel successfully handed over to recipient!

What Happens:

• Receiver signs POD (Proof of Delivery)
• Delivery time recorded in system
• Final tracking status updated
• Confirmation SMS sent to sender and receiver

Timeline: Tracking journey complete

What You Should Do:

• Inspect package for damage before accepting
• Verify contents match booking details
• Keep POD copy if provided
• Report any issues immediately to sending branch

7. Delivery Attempted / Recipient Unavailable

Delivery was attempted but recipient was not available.

What Happens:

• Delivery agent visited address but no one present
• Phone call attempt may have been made
• Parcel returned to branch for redelivery
• Note made about delivery failure reason

Timeline: Redelivery attempted next working day

What You Should Do:

• Contact destination branch immediately (number on tracking page)
• Provide alternative delivery time window
• Consider branch pickup if repeated failures
• Verify delivery address is correct and complete

8. Held at Branch / Awaiting Instructions

Parcel is at destination branch awaiting action from sender or receiver.

Common Reasons:

• Payment/COD amount not yet paid
• Incorrect or incomplete delivery address
• Receiver requested to pick up from branch
• Documentation required for commercial shipments
• Waiting for sender instructions

What You Should Do:

• Contact branch to understand specific reason
• Provide missing information or payment
• Arrange branch pickup if delivery address is problematic
• Get estimated release date after resolving issue

9. Delayed

Shipment is behind expected delivery schedule.

Common Delay Causes:

Reason	Explanation	Expected Additional Time
Weather	Heavy rain, floods affecting roads	1-2 days
Vehicle Breakdown	Mechanical issues requiring cargo transfer	4-12 hours
High Volume	Festival/sale season causing congestion	1-2 days
Route Restrictions	Road closures, diversions	1-2 days
Documentation	Interstate paperwork delays	1-3 days

What You Should Do:

• Check tracking for specific delay reason (if mentioned)
• Contact customer care for revised ETA
• Be patient if delay is due to natural causes
• File complaint only if delay is excessive (5+ days without movement)

10. Return Initiated / RTO (Return to Origin)

Parcel is being returned to sender instead of delivered.

Common RTO Triggers:

• Incorrect or insufficient delivery address
• Recipient refused package
• COD payment not available
• Multiple failed delivery attempts
• Consignee not traceable

What Happens During RTO:

• Parcel follows reverse journey back to origin
• Tracked with same LR number
• May take 3-5 days to return to sender
• Sender may be charged return freight

What You Should Do:

• If RTO due to address error: Provide correct address immediately; may allow re-dispatch
• If intentional return: Coordinate with origin branch for refund/rebooking
• Track return journey to know when it reaches sender

Transit Time Expectations by Distance

Realistic Delivery Timelines for Standard Parcels:

Distance	Example Routes	Standard Delivery	Speed Cargo	Next-Day
0-100 km	Chennai-Vellore	1-2 days	Same/next day	Next day
100-300 km	Chennai-Salem, Bangalore-Mysore	1-2 days	Next day	Next day
300-500 km	Chennai-Bangalore, Chennai-Coimbatore	2-3 days	1-2 days	Next day (select routes)
500-700 km	Chennai-Hyderabad, Bangalore-Madurai	3-4 days	2-3 days	Not available
700+ km	Extreme ends of network	4-5 days	3-4 days	Not available

Add 1-2 days if:

• Delivery address is in rural/remote area
• Booking done on weekend/holiday
• During monsoon season (June-September)
• Peak festival periods (Diwali, Pongal, etc.)

Mobile & SMS Tracking Options for MSS

MSS Mobile App & Website Optimization

Official MSS Digital Platforms:

Platform	Availability	Features
MSS Website	www.metturtransports.com	Full tracking, booking info, branch locator
MSS Bus App	Android/iOS (mSsBus)	Bus tracking, ticket booking (separate from parcel tracking)
Mobile Web	Responsive website works on all phones	Optimized tracking interface
SMS Service	All mobile networks	Automatic status updates

Note: While MSS has a mobile app for bus services (mSsBus), parcel tracking is primarily through the mobile-optimized website. However, you can track parcel through your phone browser just as easily.

How to Track MSS on Mobile:

1. Open mobile browser (Chrome, Safari, Firefox, etc.)
2. Visit www.metturtransports.com/track.php
3. Enter your LR number or AWB number
4. Tap “Track” button
5. View full tracking details optimized for mobile screen

Mobile Tracking Benefits:

• No app installation required
• Works on all smartphones (Android, iOS, KaiOS)
• Fast loading even on slow 3G/4G connections
• Clean, simple interface easy to navigate
• Save tracking page as bookmark for quick access

SMS Tracking System Details

Automatic SMS Alerts:

MSS provides comprehensive SMS notifications throughout your parcel’s journey at no extra cost.

SMS Notifications You’ll Receive:

Stage	SMS Content Example	When Sent
Booking	“MSS: Parcel LR123456 booked. Chennai to Bangalore. Track: metturtransports.com”	Within 2 hours of booking
Dispatch	“MSS: LR123456 dispatched. Expected delivery: 25-Nov”	When vehicle departs
Transit	“MSS: LR123456 reached Bangalore branch”	At major checkpoints
Out for Delivery	“MSS: LR123456 out for delivery today”	Morning of delivery
Delivered	“MSS: LR123456 delivered to Mr. Kumar at 2:30 PM”	Immediately after delivery

SMS Service Features:

• Sent to both sender and receiver mobile numbers
• No registration or subscription needed
• Works on all mobile networks (Jio, Airtel, Vi, BSNL)
• Completely free service
• Includes tracking URL for quick access

If You Don’t Receive SMS Alerts:

Problem	Solution
Wrong mobile number during booking	Contact branch to update; future updates will come to corrected number
DND (Do Not Disturb) activated	SMS may be blocked; whitelist MSS or deactivate DND
Network issues	Check SMS inbox after network stabilizes
Phone off/out of service	SMS delivered when phone comes online
Never registered mobile	Ensure mobile number provided during booking

Manual SMS Tracking Request:

While MSS primarily offers automatic SMS, you can contact customer care to request manual status SMS:

• Call MSS customer care (numbers in Tracking Methods section)
• Provide your LR number
• Request current status via SMS
• Receive status SMS within 15-30 minutes

Third-Party Tracking Apps

Several courier tracking apps include MSS tracking integration:

Recommended Tracking Apps:

1. Track Courier (Android/iOS)
   • Multi-courier tracking including MSS
   • Push notifications
   • Tracking history saved
2. All India Courier Tracking (Android)
   • Supports 50+ couriers including MSS
   • Offline tracking history
   • Free with ads
3. Courier Tracker Pro (Android)
   • Universal tracking interface
   • Widget support for home screen
   • Premium features available

How to Use Third-Party Apps:

1. Download app from Google Play Store or Apple App Store
2. Search for “MSS” or “Mettur Transport” in courier list
3. Enter your LR number
4. Enable notifications for status updates
5. Track alongside other couriers if you use multiple services

Limitations of Third-Party Apps:

• May not have latest updates as quickly as official portal
• No booking or customer support features
• Some apps contain ads or require subscriptions
• Data accuracy depends on app’s integration with MSS systems

Business Logistics Solutions: MSS for Enterprises

Enterprise-Grade Logistics Services

Mettur Super Services offers comprehensive logistics solutions for businesses ranging from small shops to large enterprises.

MSS Business Logistics Services:

Service Type	Description	Ideal For
Bulk Parcel Service	Volume discounts for regular shippers	E-commerce, retailers, manufacturers
Corporate Accounts	Dedicated account manager, credit facility	Established businesses with regular shipping
Warehousing Solutions	Storage at district headquarters	Inventory management, distribution
COD Services	Cash-on-delivery collection and remittance	E-commerce sellers
Reverse Logistics	Return shipment handling	Product returns, exchanges
Regular Contract	Fixed-rate contracts for predictable costs	Businesses with consistent volumes
Dedicated Transport	Exclusive trucks for high-volume clients	Large manufacturers, distributors

Business Tracking Features:

• Multiple Consignment Tracking: Track dozens of shipments with single login
• Performance Reports: Delivery success rates, transit time analytics
• API Integration: Connect MSS tracking to your ERP/WMS systems
• Customized Packaging: Branded packaging solutions available
• Priority Support: Dedicated helpline for business customers
• Flexible Payment: Credit terms, monthly invoicing

Industries Served by MSS:

• E-commerce and online retail
• Textile and garment manufacturers
• Electronics and mobile accessories
• Pharmaceutical distributors
• Automotive spare parts
• FMCG distribution
• Industrial machinery parts
• Document and legal services

Prohibited Items & Shipping Restrictions

Items You Cannot Ship via MSS

To ensure safety and comply with regulations, MSS prohibits certain items from being shipped.

Strictly Prohibited Items:

Category	Examples	Reason
Hazardous Materials	Explosives, fireworks, ammunition	Safety risk
Flammable Substances	Petrol, diesel, kerosene, paints, alcohol	Fire hazard
Perishables	Fresh food, dairy products, meat	Limited refrigeration
Live Animals/Plants	Pets, livestock, seedlings	Welfare concerns
Illegal Items	Drugs, counterfeit goods, weapons	Legal restrictions
Currency/Valuables	Cash, gold, precious stones	High theft risk
Fragile Liquids	Unsealed liquids, glass bottles	Spillage risk

Restricted Items (Require Special Permission):

• Medicines (need prescription copy)
• Electronic items above ₹50,000 value (need insurance)
• Documents requiring attestation
• Items weighing over 500 kg (need special handling quote)

Packaging Requirements:

• Use sturdy cardboard boxes or wooden crates
• Bubble wrap fragile items
• Seal all openings with strong tape
• Mark “FRAGILE” if applicable
• Include sender and receiver details on package

Troubleshooting Common MSS Tracking Issues

Issue 1: Tracking Number Not Found

Symptoms: “Invalid tracking number” or “No information available” error

Possible Causes & Solutions:

Cause	Solution	Timeline
Recently booked (< 4 hours)	Wait 2-4 hours for system update	2-4 hours
Incorrect tracking number	Verify from booking receipt; check for typos	Immediate
Number format error	Try entering without spaces/dashes	Immediate
Booked with agent, not updated	Contact booking agent to confirm entry	4-24 hours
Booking cancelled	Contact MSS branch to verify booking status	Immediate

Steps to Resolve:

1. Double-check LR number from original receipt
2. Try entering number with/without prefix (MSS, LR, etc.)
3. Wait 4 hours if recently booked
4. Contact booking branch with receipt details
5. Verify booking was actually completed (payment made, receipt issued)

Issue 2: No Tracking Updates for 48+ Hours

Symptoms: Last update shows “In Transit” but no new status for 2+ days

Possible Causes & Solutions:

Cause	Solution	Expected Resolution
Weekend/holiday delay	Updates resume next working day	1-2 days
Vehicle breakdown/transfer	Normal delay; check next checkpoint	12-24 hours
Remote route with few checkpoints	Common; wait for destination arrival	24-48 hours
System not updated manually	Contact customer care for manual check	2-4 hours
Severe weather delay	Check news for floods/storms on route	2-5 days

When to Take Action:

• No update for 72+ hours on any route
• Crossed expected delivery date by 3+ days
• Tracking shows stuck at same location for 5+ days

Action Steps:

1. Note your LR number and last tracking status
2. Call destination branch (if parcel shows reached destination)
3. Call origin branch (if stuck in transit)
4. Provide booking receipt details
5. Request manual tracking update
6. Get revised estimated delivery date
7. File complaint if no satisfactory response

Issue 3: “Out for Delivery” But No Delivery Attempt

Symptoms: Status shows “Out for Delivery” for 2+ days without delivery

Possible Causes & Solutions:

Cause	Solution
Incorrect/incomplete address	Contact destination branch with complete address
Wrong phone number	Provide correct contact number immediately
Delivery area requires appointment	Some gated communities need prior coordination
High delivery volume	Peak season delays; delivery within 1-2 extra days
Recipient repeatedly unavailable	Coordinate specific delivery time window
Address difficult to locate	Add landmark details to help delivery agent

Immediate Actions:

1. Call destination branch directly (number on tracking page/SMS)
2. Confirm your complete delivery address with landmarks
3. Verify phone number on record is correct
4. Provide alternate delivery timing if standard hours don’t work
5. Consider branch pickup if delivery repeatedly fails
6. Request delivery agent’s contact to coordinate directly

Issue 4: “Delivered” But Package Not Received

Symptoms: Tracking shows “Delivered” with POD, but you never received it

Critical Actions (Do Within 24 Hours):

1. Check POD Details:
   • Review receiver name on tracking/POD
   • Check delivery time and date
   • Verify delivery address matches yours
2. Check Alternate Locations:
   • Building security/gate
   • Neighbor’s house
   • Office reception/mailroom
   • Family members who may have received
   • Alternate address if you have multiple
3. Verify Signature:
   • If POD shows signature, check if it matches anyone you know
   • Compare signature with expected receiver’s signature

If Genuinely Not Received:

Step	Action	Timeline
1	Call MSS destination branch immediately	Within 4 hours of discovery
2	File formal non-receipt complaint in writing	Within 24 hours
3	MSS investigates with delivery agent	2-3 days
4	Delivery agent provides evidence/location details	3-5 days
5	Resolution: Re-delivery or compensation process	7-15 days

Evidence to Provide:

• Screenshot of “Delivered” status
• Your identity proof (to verify you’re rightful recipient)
• Photos of address/location (proving you’re at correct location)
• Any CCTV footage if available

Prevention for Future:

• Provide accurate phone number so agent can call before delivery
• Add landmark details in address
• Mention “Call before delivery” in special instructions
• Request photo POD for valuable items

Issue 5: Package Damaged During Transit

Symptoms: Package delivered but contents are damaged or broken

Immediate Steps:

1. Do Not Accept: If damage is visible externally, refuse delivery and note on POD
2. Document Everything: Take photos/videos of:
   • Outer packaging damage
   • Internal contents damage
   • All sides of package
   • Packing materials
3. File Complaint Immediately: Contact MSS within 24 hours with:
   • LR number
   • Photos of damage
   • Description of contents
   • Purchase value/invoice if available

Damage Claim Process:

Step	Timeline	What Happens
Report damage	Within 24 hours	File complaint at delivery branch
Investigation	3-5 days	MSS examines packaging, transit route
Assessment	5-7 days	Damage cause determined (packing vs. handling)
Settlement	10-20 days	Compensation if MSS liable; denied if poor packing

Compensation Guidelines:

• Maximum liability: Typically ₹100-300 per kg for standard parcels
• Higher compensation if insurance purchased during booking
• No compensation if:
  • Damage due to poor packaging by sender
  • Item was in prohibited/restricted category
  • No complaint filed within 24 hours

Prevention Tips:

• Use sturdy packaging with adequate cushioning
• Mark “FRAGILE” prominently on all sides
• Purchase insurance for valuable items (₹50-100 for ₹5000-10000 cover)
• Take photos of packaging before handing to MSS
• Choose Speed Cargo for fragile items (gentler handling)

Issue 6: COD Amount Not Received by Sender

Symptoms: Package delivered as COD but sender hasn’t received payment

How MSS COD Works:

1. Receiver pays cash to delivery agent
2. Agent deposits at destination branch
3. Destination branch transfers to origin branch
4. Origin branch remits to sender via bank transfer/cheque
5. Typical remittance time: 7-15 days after delivery

If COD Delayed Beyond 15 Days:

Action	Who to Contact	Information Needed
Check remittance status	Origin branch (where you booked)	LR number, booking receipt
Verify delivery completion	Destination branch	Confirm COD collected from receiver
Request manual remittance	Origin branch manager	Bank details for transfer
File complaint	Customer care	LR number, delivery date proof

COD Tracking Tips:

Issue 7: Want to Change Delivery Address

Symptoms: Need to redirect parcel to different address after booking

Feasibility:

Parcel Status	Address Change Possible?	How to Request
Booked (not dispatched)	Yes, easily	Call origin branch immediately
In transit	Difficult but possible	Contact customer care; may incur charges
Reached destination branch	Yes, moderately easy	Call destination branch with new address
Out for delivery	Very difficult	Immediate contact required; may not succeed
Delivered	No	Cannot change

Steps to Change Delivery Address:

1. Act Immediately: The sooner you request, higher the success rate
2. Contact Relevant Branch:
   • If not dispatched: Origin branch
   • If in transit: Customer care
   • If at destination: Destination branch
3. Provide Details:
   • LR number
   • Current address on booking
   • New complete address with phone number
   • Reason for change (optional)
4. Confirmation: Get confirmation that change was updated in system
5. Additional Charges: May pay ₹50-200 for address correction

Alternative: Branch Pickup If address change isn’t possible, arrange to pick up from destination branch instead of home delivery.

Issue 8: Booking Branch Says “Parcel Not Found”

Symptoms: You have booking receipt but branch can’t locate your parcel

Possible Scenarios:

1. Not Yet Scanned: Receipt issued but physical parcel not handed over/scanned
2. Different Branch: Parcel at nearby branch or warehouse
3. Missed in Loading: Overlooked during truck loading
4. Wrong LR Entry: Details entered under different LR number
5. Lost in System: Rare but possible data entry error

Resolution Steps:

Step	Action	Timeline
1	Show physical booking receipt	Immediate
2	Branch checks manual loading register	30 minutes
3	Check nearby branches/warehouses	2-4 hours
4	System-wide search by sender/receiver name	1 day
5	If genuinely lost, file loss complaint	File within 3 days

Information to Provide:

• Original booking receipt
• Description of package (size, color, contents)
• Booking date and time
• Staff member who issued receipt (if remembered)

Comprehensive MSS Tracking FAQs

Basic Tracking Questions

Q1: How do I track my MSS parcel?

Visit www.metturtransports.com/track.php and enter your LR number (Loading Receipt) or AWB number (Air Waybill) in the tracking field. Click “Track” to view real-time status including current location, delivery stage, and estimated delivery date. Tracking is free and doesn’t require login or registration.

Q2: What is an MSS LR number and where can I find it?

An LR (Loading Receipt) number is your unique tracking identifier assigned when you book a parcel with MSS. It’s typically 6-10 alphanumeric characters (e.g., MSS123456 or LR/2024/XXXXX). You’ll find it on:

• Booking receipt given at MSS branch
• SMS notification within 2-4 hours of booking
• Email confirmation (if email provided)
• Physical label/sticker on your package

Q3: How long does MSS take to deliver parcels?

Delivery time depends on distance and service type:

• Intra-city (same city): 1-2 days standard, same/next day with Speed Cargo
• Short distance (< 300 km): 1-2 days standard, next day with express
• Medium distance (300-600 km): 2-3 days standard, 1-2 days express, next-day available on major routes like Chennai-Bangalore
• Long distance (> 600 km): 3-4 days standard, 2-3 days with Speed Cargo
• Remote areas: Add 1-2 days to above timelines

Q4: Is MSS tracking free?

Yes, tracking your MSS parcel is completely free and included with your shipping service. You can check your shipment status unlimited times at no cost through the website, third-party tracking platforms, or by calling customer care.

Q5: Can I track MSS parcels without internet?

Yes, MSS offers SMS-based tracking. You’ll automatically receive SMS notifications at major checkpoints (booking, dispatch, transit, delivery). Additionally, you can call MSS customer care at branch numbers (listed in article) and provide your LR number to get verbal status updates.

Service & Coverage Questions

Q6: What areas does MSS deliver to?

MSS primarily serves South India including:

• Tamil Nadu: Chennai, Coimbatore, Madurai, Trichy, Salem, Erode, Tirupur, Vellore, Mettur Dam, and all district headquarters
• Karnataka: Bangalore, Mysuru, Mangaluru
• Andhra Pradesh & Telangana: Hyderabad, Vijayawada, Visakhapatnam
• Pondicherry: Full coverage

MSS does NOT serve North, East, or West India states. For destinations outside their network, they may partner with other logistics providers.

Q7: What is the difference between MSS standard parcel and Speed Cargo?

Feature	Standard Parcel	Speed Cargo
Delivery Time	2-4 days	1-2 days (50% faster)
Cost	Most economical	20-30% premium
Tracking Updates	Daily	Multiple daily updates
Priority	Regular queue	Priority loading/routing
Best For	Non-urgent items	Time-sensitive shipments

Speed Cargo is ideal for urgent documents, medical items, e-commerce deadlines, or when you need faster delivery than standard but cheaper than premium couriers.

Q8: Does MSS offer next-day delivery guarantee?

Yes, MSS offers guaranteed next-day delivery on select high-traffic routes within South India. Available routes include Chennai-Bangalore, Bangalore-Chennai, Chennai-Coimbatore, Chennai-Madurai, and Coimbatore-Bangalore. You must book before 1 PM for next-day guarantee. Delivery typically happens by 12 PM – 2 PM the following day.

Q9: Can MSS ship to other states or internationally?

MSS primarily serves South India (Tamil Nadu, Karnataka, Andhra Pradesh, Telangana, Pondicherry). They do NOT directly serve other Indian states like Maharashtra, Delhi, Gujarat, etc., or international destinations. For shipments outside their network, you’ll need to use alternative courier services like Blue Dart, DTDC, India Post, or international carriers.

Q10: What items cannot be shipped through MSS?

MSS prohibits:

• Hazardous materials: Explosives, fireworks, flammable liquids (petrol, diesel, kerosene)
• Perishables: Fresh food, dairy products, meat without refrigeration
• Live animals/plants: Pets, livestock, seedlings
• Illegal items: Drugs, weapons, counterfeit goods
• High-value items: Cash, gold, precious stones (theft risk)
• Unsealed liquids: Risk of spillage

Medicines require prescription copy. Items over ₹50,000 need insurance. Always check with MSS branch before booking if unsure.

Tracking Status Questions

Q11: What does “In Transit” mean in MSS tracking?

“In Transit” indicates your parcel is actively traveling between branches on its route from origin to destination city. This is normal and expected. The parcel is loaded on a truck or bus and moving through MSS’s network. Status will update to specific location names (e.g., “Reached Bangalore Branch”) at major checkpoints. Transit typically takes 1-3 days depending on distance.

Q12: My tracking shows “Out for Delivery” but I haven’t received the package. What should I do?

“Out for Delivery” means your parcel is with a delivery agent and delivery should happen that day. If you haven’t received it:

1. Wait until end of business hours (6-7 PM) as agents deliver throughout the day
2. Ensure someone is available at the delivery address
3. Check if the delivery agent called your phone (they usually call before delivery)
4. If still not delivered by evening, call the destination branch number (available on tracking page)
5. Confirm your complete address and phone number are correct
6. Request redelivery for next day or arrange branch pickup

Q13: Why is my MSS tracking not updating for 2 days?

24-48 hour gaps in tracking updates can be normal in certain situations:

• Remote routes: Fewer checkpoints between major cities
• Weekend/holidays: Updates resume on next working day
• Long highway stretches: No intermediate scans between major hubs
• System delays: Manual scanning sometimes delayed

Contact MSS customer care if:

• No update for 72+ hours on any route
• You’ve passed the expected delivery date by 3+ days
• Parcel appears stuck at same location for 5+ days

Q14: What does “Delivery Attempted” mean and what happens next?

“Delivery Attempted” means the delivery agent visited your address but couldn’t complete delivery because:

• No one was available at the address
• Address was incorrect or incomplete
• Recipient refused to accept
• COD payment not available

The parcel returns to the destination branch and redelivery will be attempted the next working day (or within 1-2 days). You should contact the destination branch immediately to:

• Confirm your correct address
• Provide a working phone number
• Schedule a convenient delivery time
• Or arrange to pick up from branch

Q15: My tracking shows “Delivered” but I never received the package. What should I do?

This is a serious issue requiring immediate action:

Within 24 Hours:

1. Check the Proof of Delivery (POD) on tracking page – note receiver name and signature
2. Verify the delivery address shown matches your address
3. Check with family members, neighbors, building security, office reception
4. Look for package at alternate drop locations (gate, mailroom)

If genuinely not received:

1. Call MSS destination branch immediately (within 24 hours)
2. File a formal non-receipt complaint
3. Provide your ID proof and address proof
4. MSS will investigate with the delivery agent (takes 2-3 days)
5. Agent must provide proof of where package was left
6. File compensation claim if investigation confirms misdelivery

Time is critical – always file complaints within 24 hours of “Delivered” status.

Technical & Account Questions

Q16: Can I track multiple MSS parcels at once?

For individual users, you need to track each parcel separately by entering each LR number one by one on the tracking portal. However, for business customers, MSS offers:

• Bulk tracking dashboard: View all active shipments in one interface
• Corporate accounts: Multi-user access for teams
• API integration: Automated tracking connected to your systems

Third-party tracking apps like “Track Courier” or “All India Courier Tracking” also allow you to save and track multiple LR numbers from different couriers in one place.

Q17: How accurate is the estimated delivery date in MSS tracking?

MSS estimated delivery dates are generally 70-85% accurate within ±1-2 days. Accuracy depends on:

• High accuracy (85-90%): Major city-to-city routes with daily services
• Moderate accuracy (75-85%): Medium-distance routes with regular schedules
• Lower accuracy (70-80%): Remote areas, first-time routes, monsoon season

Factors affecting accuracy:

• Weather conditions (heavy rain, floods)
• Vehicle breakdowns or delays
• High-volume periods (festivals, sales)
• Route restrictions (road closures, traffic)

Always add 1-2 buffer days when planning time-sensitive deliveries.

Q18: Does MSS provide SMS alerts for tracking updates?

Yes, MSS automatically sends FREE SMS notifications at key milestones:

1. Booking confirmation (within 2-4 hours)
2. Dispatch notification (when vehicle departs)
3. Transit updates (at major checkpoints)
4. Out for delivery (morning of delivery day)
5. Delivery confirmation (immediately after delivery)

SMS is sent to both sender and receiver mobile numbers provided during booking. Ensure your phone number is correct and not on DND (Do Not Disturb) mode, as DND may block service SMS.

Q19: Can I integrate MSS tracking with my e-commerce store?

Yes, for business customers, MSS offers API integration that allows real-time tracking data to flow directly into your e-commerce platform, ERP, or WMS system. Features include:

• Automated tracking updates in your dashboard
• Webhook notifications for status changes
• Bulk shipment creation and tracking
• Customized reports and analytics

Contact MSS business solutions team through their corporate office to discuss API access, documentation, and implementation. There may be minimum volume requirements or fees for API access.

Q20: How long does MSS keep tracking history available?

MSS tracking information is maintained for:

• Active shipments: From booking until final delivery/RTO completion
• Historical tracking: 90-180 days (3-6 months) after delivery
• POD documents: 90 days standard retention, extended on request
• Business accounts: May have extended history access in dashboard

After this period, tracking data may be archived and not immediately accessible through the public tracking portal. For old shipment information beyond retention period, contact MSS customer care with your LR number and booking receipt – they may be able to retrieve archived records.

Conclusion: Why Choose MSS Tracking for South India Logistics

Key Advantages of MSS Courier Services

Mettur Super Services (mSs) has earned trust across South India through 30+ years of consistent, reliable logistics service. Here’s what makes MSS tracking stand out:

1. Extensive South India Network

• 40+ branches across Tamil Nadu, Karnataka, Andhra Pradesh, Telangana
• Company-owned warehouses at all district headquarters
• Leverage 40+ bus network for parcel transport
• 250+ trucks ensuring daily service on major routes

2. Real-Time Tracking Transparency

• Computerized tracking across entire network
• Automatic SMS alerts at every major checkpoint
• Mobile-optimized tracking portal
• No login required for tracking access

3. Flexible Service Options

• Standard economical parcels for cost-conscious shippers
• Speed Cargo for 50% faster delivery
• Next-day delivery guarantee on major routes
• Daily Regular Express leveraging bus network

4. Reliable Delivery Performance

• 70-85% on-time delivery across network
• Proven track record handling 400+ tonnes cargo
• 30+ years operational experience since 1993
• 20 million+ passengers and countless parcels served

5. Business-Friendly Solutions

• Corporate accounts with credit facilities
• COD collection and remittance services
• Bulk shipping discounts
• Reverse logistics support
• API integration available

6. Competitive Pricing

• 20-40% cheaper than national couriers for South India routes
• No hidden charges or surprise fees
• Transparent pricing at booking
• Volume discounts for regular business shippers

7. Customer Support

• Dedicated helpline numbers at each branch
• Responsive customer care team
• Quick complaint resolution
• Personal attention at branch level

Best Use Cases for MSS Tracking

Choose MSS When:

• Shipping within Tamil Nadu, Karnataka, Andhra Pradesh, Telangana, Pondicherry
• You need reliable tracking at affordable prices
• Sending non-urgent to moderately urgent parcels
• You’re a business with regular South India logistics needs
• You value personalized service from established regional player

Consider Alternatives When:

• Shipping to North, East, or West India states
• International shipments required
• Ultra-premium speed is essential (same-day metro delivery)
• Shipping highly valuable items (>₹1 lakh) needing specialized insurance

Getting Started with MSS

To Book Your First MSS Shipment:

1. Find Nearest Branch: Visit www.metturtransports.com for branch locator
2. Prepare Package: Use sturdy packaging, seal properly, mark sender/receiver details
3. Visit Branch: Take package to MSS branch during business hours
4. Choose Service: Select Standard Parcel, Speed Cargo, or Next-Day Delivery
5. Provide Details: Complete booking form with accurate addresses and phone numbers
6. Make Payment: Pay freight charges (cash or digital payment)
7. Get Receipt: Collect booking receipt with LR number
8. Start Tracking: Use LR number to track on website or wait for SMS updates

For Business Accounts:

• Contact MSS corporate office or nearest branch
• Discuss volume requirements and credit terms
• Set up corporate account with dedicated support
• Get API access for system integration if needed

Final Thoughts

MSS tracking offers a perfect balance of reliability, affordability, and accessibility for South India logistics. While they may not have the nationwide reach of national couriers, their 30+ years of focused regional service, extensive branch network, and integration with bus transport create a unique value proposition.

Whether you’re an individual sender shipping a gift to family or a business managing daily logistics, MSS’s transparent tracking system keeps you informed every step of the journey. The automatic SMS alerts, mobile-friendly tracking portal, and responsive customer support ensure peace of mind from booking to delivery. You can also track V Trans Tracking from our website.

For anyone shipping regularly within Tamil Nadu, Karnataka, Andhra Pradesh, or Telangana, MSS deserves serious consideration as your primary logistics partner. Their competitive pricing, reliable delivery performance, and customer-first approach make them one of South India’s most trusted courier services.