Mahabali Courier Tracking: Complete Guide to Track Your Shipment in Real-Time (2025)

In today’s fast-paced logistics environment, knowing the exact whereabouts of your parcel is essential. Mahabali Courier tracking provides a comprehensive solution for monitoring your shipments from pickup to final delivery. Whether you’re sending important business documents, personal packages, or international consignments, understanding how to effectively track your Shree Mahabali Express parcels can save you time, reduce anxiety, and ensure seamless delivery experiences. Shree Mahabali Express Pvt. Ltd., established in 1995, has built a reputation for providing quality courier services to diverse business sectors across national and international destinations. With an extensive delivery network spanning air freight, ocean logistics, train shipment, and land courier delivery, the company has positioned itself as a trusted logistics partner for individuals and businesses alike. This comprehensive guide will walk you through everything you need to know about Mahabali Courier tracking, including tracking methods, understanding status updates, customer support, service offerings, and troubleshooting common issues.

What is Mahabali Courier Tracking?

Mahabali Courier tracking is an advanced shipment monitoring system that enables customers to track their parcels in real-time using a unique tracking number (also called AWB number or docket number). This digital tracking solution provides complete transparency throughout the shipping journey, offering peace of mind and allowing customers to plan accordingly for their deliveries.

Key Features of Shree Mahabali Express Tracking System

Feature	Description	Benefit
Real-Time Monitoring	Live updates on parcel location and status	Complete visibility of shipment journey
Multi-Modal Tracking	Track shipments across air, sea, rail, and road	Comprehensive coverage for all service types
24/7 Accessibility	Access tracking information anytime, anywhere	Convenient monitoring at your convenience
Multiple Tracking Methods	Website, mobile app, and third-party platforms	Flexible tracking options for all users
Proof of Delivery	Digital confirmation with recipient details	Documentary evidence for completed deliveries
Status Notifications	Automatic updates at key transit points	Proactive information delivery

How to Track Mahabali Courier Shipments: Step-by-Step Guide

Method 1: Track Through Official Website

Tracking your Shree Mahabali Courier shipment through the official website is straightforward and reliable:

1. Visit the Official Website: Navigate to http://shreemahabaliexpress.com
2. Locate the Tracking Section: Find the “Track Your Shipment” or “Document Tracking” tool on the homepage
3. Enter Your Tracking Number: Input your unique AWB number or tracking ID (typically 8-15 characters)
4. Click Track Button: Submit your tracking request
5. View Detailed Results: Access comprehensive information including:
   • Current location and status
   • Transit history with timestamps
   • Expected delivery date
   • Origin and destination details
   • Package weight and dimensions

Method 2: Track Using Mobile Application

Shree Mahabali Express offers a dedicated mobile application available on Google Play Store for Android users, providing convenient tracking on-the-go:

For Android Users:

1. Download the App: Search “Shree Mahalabali Express Pvt Ltd” on Google Play Store
2. Install and Open: Launch the application after installation
3. Enter AWB Number: Input your tracking number in the designated field
4. Track Shipment: View real-time updates and tracking history
5. Additional Features: Access branch network information by city name

App Benefits:

• Track multiple shipments simultaneously
• Receive push notifications for status updates
• Find nearby branch locations
• Access customer support directly through the app
• Save frequently tracked shipments for quick access

Method 3: Third-Party Tracking Platforms

Several reliable third-party courier tracking platforms support Mahabali Courier tracking:

Popular Third-Party Tracking Options:

Platform	Features	Website
Ship24	Multi-courier support, real-time updates, dashboard	www.ship24.com
TigerTracking	Live location tracking, simple interface	tigertracking.in
Tracking Butler	User-friendly tool, quick results	trackingbutler.com
AllCourierTracking	Comprehensive courier database	allcouriertracking.com

Steps to Track via Third-Party Platform:

1. Visit your preferred tracking website
2. Select “Shree Mahabali Express” from courier list (if required)
3. Enter your tracking/AWB number
4. Click search or track button
5. View consolidated tracking information
6. You can also track Anjani Courier Tracking from our website.

Advantages of Third-Party Tracking:

• Track multiple couriers from one platform
• No need to remember different courier websites
• Often provides additional tracking insights
• Comparison with other courier services
• Historical tracking data preservation

Understanding Your Mahabali Courier Tracking Number

What is a Tracking Number?

Your Mahabali Courier tracking number (also called AWB number, docket number, or consignment number) is a unique identifier assigned to your shipment at the time of booking. This alphanumeric code serves as your package’s digital passport, recording its journey from sender to recipient.

Tracking Number Format

Component	Details
Length	Typically 8-15 characters
Format	Alphanumeric (letters and numbers)
Uniqueness	Each tracking number is assigned to one shipment only
Generation	Automatically created upon booking confirmation

Where to Find Your Tracking Number

You can find your tracking number on the receipt provided at the time of booking from the customer agent.

Common Locations:

1. Booking Receipt: Printed prominently on your shipment receipt
2. Email Confirmation: Sent to your registered email address
3. SMS Notification: Delivered to your mobile number after booking
4. Invoice/Bill: Listed on shipping invoice for business customers
5. Pickup Acknowledgement: Provided by pickup agent if home collection service used

Important Tips:

• Always photograph or screenshot your tracking number immediately after booking
• Store tracking numbers in a dedicated folder or document
• Double-check the number for accuracy when entering for tracking
• Keep your tracking number confidential to prevent unauthorized access

Shree Mahabali Courier Tracking Status Explained

Understanding tracking status updates helps you interpret your parcel’s journey accurately:

Common Status Messages and Meanings

Status	Description	Customer Action Required
Order Received	Booking registered in system	None – wait for pickup
Package Collected	Picked up from sender location	None – shipment in transit
In Transit	Moving through network hubs	None – monitor for updates
Arrived at Hub	Reached sorting/distribution center	None – processing in progress
Out for Delivery	Assigned to delivery agent	Ensure availability at destination
Delivered Successfully	Handed over to recipient	Verify package condition
Delivery Attempted	Recipient unavailable	Contact courier to reschedule
On Hold	Awaiting clearance or information	Contact customer care immediately
Delayed	Behind original schedule	Check for revised delivery estimate
Return to Sender	Being sent back to origin	Contact customer care for reason

Tracking Timeline Expectations

Domestic Shipments:

• Major Metro Cities: 24-48 hours
• State Capitals: 2-4 business days
• Tier 2 Cities: 3-5 business days
• Remote Areas: 5-7 business days

International Shipments:

• Processing Time: 1-2 business days
• Transit Time: 5-15 days (varies by destination)
• Customs Clearance: 2-5 days (variable)
• Total Delivery Time: 7-20 days typically

Shree Mahabali Express Services Overview

Company Background and Mission

Shree Mahabali Express Pvt. Ltd. started in 1995 with a vision to provide quality services to all business sectors. The company’s mission focuses on providing accurate guidance and working diligently to deliver quality services by building confidence among employees and meeting customer expectations.

Corporate Vision: The company aims to be recognized among the best logistics and courier companies by upholding customer expectations and continuously improving service standards.

Comprehensive Service Portfolio

1. Surface/Land Transport Delivery

Shree Mahabali Express offers complete surface logistics services throughout India with time-definite options tailored to customer needs, from a single box to full truckload.

Features:

• Cost-effective delivery solutions
• Time-definite options available
• Suitable for non-urgent bulk shipments
• Budget-friendly pricing structure
• Own fleet of vehicles for reliable service

Best For:

• Heavy parcels and bulk shipments
• Cost-conscious customers
• Non-time-sensitive deliveries
• Industrial and commercial cargo

2. Air Courier Delivery

Shree Mahabali Express provides special rates and delivery arrangements for shipments from India to international destinations with attractive low rates for worldwide service.

Features:

• Fast international shipping
• Competitive air cargo rates
• Express delivery for urgent shipments
• Partnerships with reputable airlines
• Priority handling for time-sensitive parcels

Best For:

• International deliveries
• Urgent documents and packages
• High-value shipments requiring speed
• Time-critical business shipments

3. Train Courier Delivery

Railway-based courier service offering a balanced approach between speed and cost:

Features:

• Economical pricing for long-distance shipments
• Leased railway wagons for bulk cargo
• Reliable transit times
• Suitable for heavy industrial shipments
• Inter-city connectivity across major rail routes

Best For:

• Medium to heavy weight parcels
• Long-distance domestic shipping
• Industrial equipment and machinery parts
• Cost-effective alternative to air freight

4. Ocean Logistics/Sea Cargo

The company offers air and sea cargo services for customers needing affordable solutions for bulk shipments, working with reputable shipping lines for competitive rates.

Features:

• Economical for large volume shipments
• Suitable for non-urgent international deliveries
• Competitive rates through shipping line partnerships
• Container shipping options available
• Customs clearance assistance

Best For:

• Large commercial shipments
• International bulk cargo
• Cost-sensitive international shipping
• Heavy machinery and equipment

5. Excess Baggage Services

Shree Mahabali Express can transport excess baggage for individuals on long-term assignments or deputation, delivering to the consignee’s door and handling customs clearance.

Features:

• Door-to-door delivery
• Customs clearance responsibility (excluding prohibited items)
• Cost-effective alternative to airline baggage fees
• Secure handling of personal belongings
• Tracking throughout journey

Best For:

• International relocations
• Long-term assignments abroad
• Students studying overseas
• Expatriate moving services

6. Dedicated Courier Services

Dedicated couriers handle high-value and delicate consignments according to agreed protocols and schedules, with specific deployment for predetermined time windows.

Features:

• Personalized courier assignment
• Agreed delivery protocols
• Specific time window delivery
• Available across India or for specific route segments
• First-mile and last-mile specialized service

Best For:

• High-value shipments
• Fragile and delicate items
• VIP deliveries
• Time-specific corporate requirements

Service Coverage and Network

Extensive Network Infrastructure:

Network Component	Details
Branch Offices	Present in major cities across India
Service Centers	Conveniently located customer touch points
Sorting Hubs	Regional distribution centers for efficient routing
Geographic Focus	Strong presence in Gujarat, Maharashtra, and Western India
International Reach	Partnerships for global shipping solutions
Operational Hours	Business hours for customer service (10 AM – 6 PM typical)

Key Service Areas:

• Gujarat: Ahmedabad, Surat, Vadodara, Rajkot, Gandhinagar
• Maharashtra: Mumbai, Pune, Nashik, Nagpur
• Delhi NCR: Delhi, Noida, Gurgaon, Ghaziabad
• Karnataka: Bangalore, Mysore, Hubli
• Tamil Nadu: Chennai, Coimbatore, Madurai
• Rajasthan: Jaipur, Jodhpur, Udaipur
• Madhya Pradesh: Indore, Bhopal, Jabalpur

Mahabali Courier Customer Care and Support

Contact Information

Contact Method	Details	Timing/Notes
Customer Support Number	0261-2410 414	Business hours
Head Office Address	GulamBaba mill compound, Opp. Amisha hotel, Unapani road, Surat	Gujarat, India
Official Website	http://shreemahabaliexpress.com	24/7 access
Mobile App Support	Through Android application	In-app support features

When to Contact Customer Care

Reach out to Shree Mahabali Express customer support for:

1. Tracking Issues: When tracking number doesn’t work or shows no updates
2. Delivery Delays: Shipment significantly past expected delivery date
3. Missing Shipments: Cannot locate parcel in tracking system
4. Address Modifications: Need to change delivery address before delivery
5. Damaged Parcels: Received shipment in damaged condition
6. Lost Tracking Number: Need to retrieve tracking information
7. Pickup Scheduling: Arrange collection from your location
8. Service Inquiries: Questions about services, rates, or capabilities
9. Dispute Resolution: Issues with billing or service quality
10. Documentation Requests: Need proof of delivery or shipping certificates

Customer Service Best Practices

For Effective Support:

• Prepare Information: Have tracking number, booking details, and contact information ready
• Be Specific: Clearly describe your issue with dates, locations, and relevant details
• Document Conversations: Note down representative name, date, time, and reference numbers
• Follow Up: Send email confirmation of phone conversations for records
• Escalate When Needed: Request supervisor assistance if issues aren’t resolved
• Use Multiple Channels: Try phone, email, and website contact forms for urgent matters

Troubleshooting Common Mahabali Courier Tracking Issues

Issue 1: Tracking Number Not Working

Common Causes:

• Typing errors in tracking number entry
• Tracking system not yet updated (newly booked shipment)
• Invalid or incorrect tracking number
• System maintenance or technical issues

Solutions:

1. Verify Number: Double-check tracking number from original receipt
2. Wait and Retry: For new bookings, wait 2-4 hours before tracking
3. Try Different Platform: Use third-party tracking websites
4. Contact Support: Reach customer care with booking details
5. Check Receipt: Ensure you’re using the correct tracking format

Issue 2: Tracking Shows No Updates

Possible Reasons:

• Parcel in transit between scanning points
• Remote location with limited scanning infrastructure
• Technical delays in system updates
• Weekend or holiday affecting operations
• High volume period causing scan delays

Solutions:

• Be Patient: Wait 24-48 hours for next update
• Check Pattern: Review if updates typically occur at specific intervals
• Contact Customer Care: If no update after 72 hours
• Verify Route: Check if shipment is passing through remote areas
• Request Manual Tracking: Ask support for physical verification

Issue 3: Delivery Delays

Common Reasons:

• Incorrect or incomplete address details
• Adverse weather conditions affecting transportation
• Recipient unavailable during delivery attempts
• Customs clearance delays (for international shipments)
• High-volume seasonal periods (festivals, sales)
• Remote or difficult-to-access delivery locations
• Vehicle breakdown or logistical challenges

Recommended Actions:

1. Verify Address: Ensure delivery address is complete and accurate
2. Check Availability: Confirm someone will be present to receive
3. Contact Customer Care: Request revised delivery estimate
4. Flexible Delivery: Ask about alternative delivery options
5. Branch Pickup: Consider collecting from nearest branch if urgent
6. Track Weather: Check for adverse conditions affecting routes

Issue 4: Lost or Misplaced Tracking Number

Recovery Steps:

1. Search Digital Records: Check email inbox, SMS messages, and app notifications
2. Review Payment Records: Look through payment gateway confirmations
3. Contact Booking Branch: Visit or call the office where shipment was booked
4. Provide Identification: Be ready with sender and receiver details
5. Customer Care Assistance: Call support with booking date and personal details
6. Time-Based Search: Narrow down booking to specific date and time window

Information Needed for Recovery:

• Sender’s full name and contact number
• Receiver’s full name and contact number
• Complete source and destination addresses
• Approximate booking date and time
• Booking branch location
• Package description (weight, size, contents)
• Payment receipt or transaction reference

Issue 5: Parcel Shows Delivered But Not Received

Immediate Actions:

1. Verify with Household: Check with family members, neighbors, or building security
2. Check Alternate Locations: Look for delivery notices or safe-drop locations
3. Confirm Address: Verify tracking shows correct delivery address
4. Contact Recipient: If sending to someone else, confirm with them
5. Review Proof of Delivery: Request signature copy or photo from customer care
6. Lodge Complaint: File formal complaint within 24 hours if genuinely not received
7. Document Everything: Keep records of all communications and evidence

Issue 6: Package Damaged Upon Delivery

Steps to Take:

1. Document Immediately: Photograph damage from multiple angles before opening
2. Note on Receipt: Mention damage on delivery receipt if agent present
3. Inspect Contents: Carefully check if contents are damaged
4. Report Promptly: Contact customer care within 24 hours
5. File Formal Complaint: Submit written complaint with photos
6. Preserve Packaging: Keep damaged packaging as evidence
7. Insurance Claim: If insured, initiate claim process with documentation

Advanced Tracking Features and Technology

Real-Time GPS Tracking

Select premium services may offer GPS-enabled tracking providing:

• Live Location: Exact real-time position of your shipment
• Route Visualization: Path taken by delivery vehicle
• ETA Calculation: Dynamic estimated time of arrival
• Delivery Agent Contact: Direct communication option
• Map View: Visual representation of shipment journey

Automated Notifications

Configure notification preferences for:

• Booking Confirmation: Immediate SMS/email upon shipment registration
• Pickup Completion: Alert when courier collects parcel
• Transit Updates: Notifications at major checkpoints
• Out for Delivery: Morning alert on delivery day
• Delivery Confirmation: Final notification with delivery details
• Exception Alerts: Immediate notification of any issues or delays

Computerized Mailing System

Shree Mahabali Express offers a Computerized Mailing System that allows tracking of each shipment in detail at all times, providing:

• Comprehensive shipment database
• Historical tracking data
• Detailed transit reports
• Delivery performance metrics
• Proof of delivery archives

Business Dashboard Features

For corporate and high-volume customers:

• Bulk Tracking: Monitor multiple shipments simultaneously
• Report Generation: Download tracking reports in various formats
• API Integration: Connect with business management systems
• Performance Analytics: Delivery success rates and timing metrics
• Consolidated Billing: Monthly invoicing with detailed tracking references
• Account Management: Dedicated support for business accounts

Comparison: Mahabali Courier vs. Competitors

Service Comparison Table

Feature	Shree Mahabali Express	DTDC	Blue Dart	Delhivery
Establishment Year	1995	1990	1983	2011
Primary Coverage	Western India focus	Pan-India	Pan-India	Pan-India
International Service	Via partnerships	Yes (extensive)	Yes (DHL tie-up)	Yes (expanding)
Multi-Modal Options	Air, Sea, Rail, Road	Air, Road	Air, Road	Road, Air (limited)
Tracking Activation	Within hours	2-6 hours	1-4 hours	Instant
Mobile App	Android	Android, iOS	Android, iOS	Android, iOS
Excess Baggage	Yes	Limited	No	No
Customer Support	Business hours	24/7	24/7	24/7
Contract Services	Yes	Yes	Yes	Yes
Price Range	Competitive (mid-range)	Mid-range	Premium	Budget to mid-range

Why Choose Shree Mahabali Express?

Strengths:

• Regional Expertise: Strong presence in Gujarat and Western India
• Multi-Modal Flexibility: Unique combination of air, sea, rail, and road options
• Specialized Services: Excess baggage and dedicated courier services
• Competitive Pricing: Cost-effective solutions for various shipping needs
• Established Experience: Over 25 years in the industry
• Customs Handling: Takes responsibility for customs formalities

Best Suited For:

• Businesses operating in Gujarat, Maharashtra, and Western India
• Customers needing multi-modal shipping solutions
• International relocations with excess baggage
• Cost-conscious shippers prioritizing value
• Bulk cargo requiring rail or sea transportation
• Regional e-commerce sellers

Considerations:

• Customer support limited to business hours
• Stronger regional presence than pan-India coverage
• International services through partnerships (not direct in all cases)

Tips for Efficient Parcel Tracking and Management

For Individual Customers

1. Save Tracking Details Immediately: Screenshot or photograph tracking number instantly after booking
2. Enable Notifications: Activate SMS and email alerts for automatic updates
3. Track Regularly: Check status daily, especially approaching delivery date
4. Use Multiple Methods: Try both official website and third-party platforms
5. Keep Contact Info Updated: Ensure mobile and email are correct during booking
6. Maintain Records: Store tracking history and receipts for reference
7. Plan Availability: Arrange to be present or have authorized person for delivery
8. Verify Upon Receipt: Check package condition before signing delivery confirmation

For Business Customers

1. Implement Dashboard Tracking: Utilize bulk tracking tools for efficiency
2. Automate Customer Updates: Set up tracking notifications for your customers
3. Monitor KPIs: Track delivery performance, timing, and success rates
4. Integrate Systems: Connect tracking APIs with inventory or CRM platforms
5. Archive Tracking Data: Maintain records for customer service and accounting
6. Schedule Regular Pickups: Establish routine collection times for consistency
7. Negotiate Contracts: Explore volume-based pricing and service agreements
8. Designate Point Person: Assign team member for courier coordination
9. Quality Control: Regularly review service quality and delivery performance
10. Feedback Loop: Provide constructive feedback to courier service for improvement

Packaging Best Practices

To ensure smooth tracking and delivery:

• Proper Packaging: Use sturdy materials appropriate for contents
• Clear Labeling: Ensure address labels are legible and securely attached
• Multiple Labels: Consider placing address inside package as backup
• Fragile Marking: Clearly mark fragile items with warning labels
• Weight Accuracy: Declare correct weight to avoid complications
• Content Declaration: Accurately describe contents (especially for international)
• Seal Securely: Use quality tape and proper sealing techniques
• Remove Old Labels: Eliminate previous shipping labels to avoid confusion

Frequently Asked Questions (FAQs)

1. How do I track my Mahabali Courier shipment?

Answer: You can track your Shree Mahabali Express shipment through multiple methods:

• Official Website: Visit http://shreemahabaliexpress.com and enter your AWB/tracking number in the tracking section
• Mobile App: Download the Shree Mahabali Express app from Google Play Store and track using your tracking number
• Third-Party Platforms: Use tracking websites like Ship24, TigerTracking, or Tracking Butler
• Customer Support: Call 0261-2410 414 with your tracking number for manual assistance

Simply enter your unique tracking number (provided on your booking receipt) into any of these platforms to view real-time shipment status.

2. What is the typical delivery time for Mahabali Courier?

Answer: Delivery times vary based on service type, destination, and distance:

• Express Service (Metro Cities): 24-48 hours
• Standard Domestic Service: 2-5 business days depending on location
• Remote Areas: 5-7 business days
• International Shipments: 7-20 days (including customs clearance)
• Same-Day Service: Available in select cities for urgent requirements

Actual delivery times depend on factors like weather conditions, customs procedures (for international), and specific route characteristics. Check with customer support for precise estimates for your destination.

3. Can I track international shipments with Mahabali Courier?

Answer: Yes, you can track international shipments using the same tracking number provided at booking. Shree Mahabali Express offers international shipping through air and sea cargo services with tracking capabilities throughout the journey. However, tracking updates may be less frequent during international transit, especially during customs clearance periods. For international shipments, tracking typically includes:

• Pickup confirmation in India
• Departure from India
• Arrival in destination country
• Customs clearance status
• Out for delivery
• Final delivery confirmation

Contact customer support for specific tracking assistance on international parcels.

4. What should I do if my tracking number is not working?

Answer: If your tracking number isn’t working, try these solutions:

1. Verify the Number: Double-check for typing errors from your original receipt
2. Wait for System Update: Newly booked shipments may take 2-4 hours to appear in the tracking system
3. Try Alternative Platforms: Use third-party tracking websites like Ship24 or TigerTracking
4. Check Format: Ensure you’re entering the complete tracking number without spaces or special characters
5. Contact Customer Support: Call 0261-2410 414 with your booking details (sender/receiver names, booking date, booking branch)
6. Visit Booking Branch: Go to the office where you booked the shipment with your receipt and ID proof

The customer care team can manually locate your shipment using sender and receiver information even without the tracking number.

5. Does Shree Mahabali Express provide proof of delivery?

Answer: Yes, Shree Mahabali Express provides proof of delivery (POD) upon request. The POD typically includes:

• Recipient’s name and signature
• Delivery date and exact time
• Delivery location confirmation
• Receiver’s relationship to consignee (if different person received)

To obtain proof of delivery:

• Request through customer support at 0261-2410 414
• Email request to official customer service email
• Visit the booking branch with tracking number and identification
• Access through business customer dashboard (for corporate accounts)

POD is usually available within 24-48 hours after successful delivery and can be provided in digital or physical format as per your requirement.

6. Can I change the delivery address after booking my shipment?

Answer: Address changes may be possible but depend on timing and shipment location:

• Before Pickup: Changes are usually easy if shipment hasn’t been collected yet
• In Initial Transit: Possible if shipment hasn’t reached destination city hub
• After Reaching Destination: Very difficult and may not be possible
• Out for Delivery: Generally not possible to change

To request address change:

1. Contact customer care immediately at 0261-2410 414
2. Provide tracking number and new complete address
3. Verify your identity for security purposes
4. Confirm any additional charges (if applicable)
5. Note that address changes may cause delivery delays

Act quickly as soon as you realize the need for address change to increase chances of successful modification.

7. What items are prohibited for shipping with Mahabali Courier?

Answer: Shree Mahabali Express prohibits shipping of certain items for safety and legal reasons:

Strictly Prohibited:

• Illegal narcotics and controlled substances
• Weapons, firearms, ammunition, and explosives
• Flammable liquids and gases
• Hazardous and toxic materials
• Perishable food items (unless specially packaged)
• Live animals or plants
• Currency notes and valuable jewelry (without proper declaration)
• Obscene or pornographic materials
• Counterfeit goods and pirated products

Restricted Items (require special permission/packaging):

• Lithium batteries
• Pressurized containers
• Fragile items (require special packaging)
• Liquids (must be properly sealed)
• Electronics (need appropriate packaging)

Always declare contents accurately during booking. Shipping prohibited items can result in legal consequences, shipment confiscation, and forfeiture of shipping charges. Check with customer support for specific item restrictions.

8. How do I file a complaint about delivery issues?

Answer: To file a complaint with Shree Mahabali Express:

Step 1: Gather Information

• Tracking/AWB number
• Booking receipt
• Photos (if damage or missing items)
• Delivery confirmation (if applicable)
• Detailed description of the issue

Step 2: Contact Customer Support

• Phone: Call 0261-2410 414 during business hours
• Visit Branch: Go to nearest Shree Mahabali office with documents
• Written Complaint: Email official customer service with all details

Step 3: Document the Complaint

• Note down complaint reference number
• Record date, time, and representative name
• Keep copies of all communications

Step 4: Follow Up

• Wait 2-3 business days for initial response
• Follow up if no resolution within reasonable timeframe
• Escalate to senior management if needed

Common Complaints:

• Non-delivery or lost shipments
• Damaged parcels
• Delayed deliveries
• Missing items
• Billing disputes
• Service quality issues

Act promptly as most courier services have time limits (typically 7-15 days) for filing complaints after delivery or incident.

9. Does Mahabali Courier offer pickup services?

Answer: Yes, Shree Mahabali Express provides pickup services for customer convenience:

Types of Pickup Services:

1. Scheduled Pickup: Book advance pickup for specific date and time
2. Contract Customer Pickup: Regular daily pickups for business customers
3. On-Demand Pickup: Request pickup as needed (may have additional charges)

How to Schedule Pickup:

• Phone Booking: Call customer support at 0261-2410 414
• Online Request: Through official website (if facility available)
• Branch Visit: Book pickup at nearest branch office
• Mobile App: Use app features for pickup scheduling

Pickup Service Details:

• Advance Notice: Book at least 24 hours in advance
• Pickup Timings: Typically during business hours (9 AM – 6 PM)
• Service Areas: Available in major cities and served locations
• Charges: May apply for non-contract customers
• Contract Benefits: Free daily pickups for business accounts

Ensure parcels are properly packed and labeled before pickup agent arrives. Have booking details and sender information ready.

10. What makes Shree Mahabali Express different from other courier services?

Answer: Shree Mahabali Express distinguishes itself through several unique features:

Key Differentiators:

1. Multi-Modal Options: Rare combination of air, sea, rail, and road transport under one service provider
2. Excess Baggage Services: Specialized service for international relocations and assignments
3. Regional Expertise: Strong network and reliability in Western India, particularly Gujarat
4. Competitive Pricing: Cost-effective solutions across service categories
5. Customs Handling: Takes responsibility for customs clearance formalities