Shree Maruti Courier Tracking: Complete Guide to Real-Time Parcel Tracking in India (2025)

Shree Maruti Integrated Logistics Limited (SMILE), established in 1985, has grown from a regional courier service to one of India’s most trusted logistics providers, operating over 2,646 centers across India and covering more than 19,000 pin codes. Whether you’re an e-commerce seller shipping hundreds of orders daily or an individual sending important documents, understanding how to track your Shree Maruti parcels effectively can save time, reduce anxiety, and improve delivery success rates.

This comprehensive guide provides everything you need to know about Shree Maruti courier tracking—from multiple tracking methods to understanding delivery statuses, troubleshooting common issues, and leveraging tracking for business optimization.

What You’ll Learn:

• Multiple methods to track Shree Maruti parcels (Official website, Mobile app, Third-party platforms)
• Understanding tracking number formats and where to find them
• Detailed explanation of all tracking statuses
• Comparison of Shree Maruti services and pricing
• Solutions to common tracking problems
• Business integration tips and API usage
• Safety alerts and fraud prevention

1. About Shree Maruti Courier Services: Company Overview

Company Background

Founded over three decades ago by entrepreneur Ram Mokariya, Shree Maruti Courier has transformed into a trusted logistics network headquartered in Ahmedabad, Gujarat, with regional hubs across major cities, and is now formally known as Shree Maruti Integrated Logistics Limited. The company is ISO 9001:2008 certified and provides a range of services to businesses, individuals, and institutions across India.

Key Statistics (2025)

Metric	Details
Founded	1985
Legal Name	Shree Maruti Integrated Logistics Limited (SMILE)
Headquarters	Ahmedabad, Gujarat, India
Zonal Office	Mumbai, Maharashtra
Service Centers	2,646+ locations
PIN Code Coverage	19,000+ pin codes
Years of Operation	37+ years
ISO Certification	ISO 9001:2008
International Coverage	220+ countries and territories
Customer Support	24/7 helpline

Core Service Offerings

Shree Maruti provides various services including domestic courier services with door-to-door delivery for documents, parcels, and eCommerce shipments within India, international courier services with global delivery to 22 countries with customs support and real-time tracking, and hyperlocal delivery for on-demand local deliveries of groceries, medicines, and time-sensitive shipments.

Additional Services:

1. Warehousing Solutions
   • Third-party fulfillment centers
   • Micro fulfillment centers for localized deliveries
   • Warehouse management systems
2. Specialized Logistics
   • Cold chain logistics (Coldverse)
   • Pallet storage and last-mile delivery (PALLET it)
   • Luggage delivery services (Travel Free)
   • AI-powered cargo systems (CargoDham)
3. E-commerce Integration
   • Order fulfillment services (Innofulfill)
   • Seamless domestic delivery (Innodel)
   • COD (Cash on Delivery) services
   • Return pickup management

Geographic Presence

Strong North and West India Network:

• Comprehensive coverage in Gujarat, Rajasthan, Maharashtra
• Extensive operations in Delhi NCR region
• Growing presence in South and East India

Service Areas:

• Metro cities: Same-day and next-day delivery
• Tier-2 cities: 2-3 business days delivery
• Tier-3 cities and rural areas: 4-7 business days delivery

2. How to Track Shree Maruti Courier Online: 5 Proven Methods

Method 1: Official Shree Maruti Website (Most Accurate)

The official website provides the most reliable and up-to-date tracking information directly from Shree Maruti’s system.

Step-by-Step Tracking Process:

1. Visit Official Website: Navigate to https://shreemaruti.com/
2. Locate Tracking Section: Find “Track Your Shipment” button on the homepage
3. Select Tracking Method: Choose from two options:
   • AWB Number: Your unique shipment tracking number
   • Mobile Number: Track using registered mobile number
4. Enter Details:
   • Type your tracking number (no spaces or special characters)
   • Alternatively, enter your mobile number for multiple shipments
5. Click “Track Shipment”: System retrieves real-time location data
6. Review Results: See current status, location history, and estimated delivery

Pro Tip: Bookmark the tracking page (https://shreemaruti.com/track-shipment/) for instant access without navigating through the homepage.

Features of Official Tracking:

• Real-time status updates
• Location history with timestamps
• Estimated delivery date
• Delivery executive contact (when out for delivery)
• POD (Proof of Delivery) details
• Exception reasons if any

Method 2: Shree Maruti Mobile App

Customers can track their package through the mobile app or seek help from the customer care service.

Download Links:

• Android: Google Play Store (search “Shree Maruti Courier”)
• iOS: Apple App Store

Mobile App Features:

Feature	Description	Benefit
Barcode Scanner	Scan AWB from receipt	No typing required
Push Notifications	Real-time delivery alerts	Instant updates
Multiple Tracking	Track several shipments	Bulk monitoring
Pickup Scheduling	Book pickups from app	Convenient booking
Rate Calculator	Instant pricing quotes	Budget planning
Branch Locator	Find nearest office	Easy access
Complaint Registration	File issues directly	Quick resolution

How to Track via Mobile App:

1. Download and install Shree Maruti app
2. Open app (Login optional for tracking only)
3. Tap “Track Shipment” from main menu
4. Choose input method:
   • Enter AWB number manually
   • Scan barcode using camera
   • Enter mobile number
5. View detailed tracking information with map visualization
6. Enable notifications for automatic updates

App Advantages:

• Offline AWB number storage
• Historical tracking data
• Faster than website on mobile devices
• Photo upload for complaints
• Direct call to delivery executive

Method 3: SMS Tracking

For users without internet access or in areas with poor connectivity, SMS tracking provides quick status updates.

How to Use:

Send SMS to: [Number varies by region – check with customer service]

Format:

TRACK [AWB NUMBER]

Example:

TRACK SM12345678901

You’ll receive an instant SMS reply with:

• Current shipment status
• Current location
• Estimated delivery date

SMS Tracking Benefits:

• Works on feature phones
• No internet required
• Instant response (within 30 seconds)
• Low cost (standard SMS charges)

Method 4: Customer Service Tracking

For all general inquiries, tracking, and service-related questions, Shree Maruti Courier maintains a centralized helpline at +91 9712 666 666, available Monday-Saturday, 10:00 AM – 06:00 PM IST.

When to Call Customer Service:

• Tracking number not showing results
• Urgent delivery status needed
• Complex tracking issues
• Multiple shipment inquiries
• Address correction requests
• Delivery rescheduling

Information to Keep Ready:

1. AWB/Tracking number
2. Sender’s name and contact
3. Recipient’s name and address
4. Booking date
5. Approximate shipment value

Regional Office Contacts:

City	Office Address	Contact Number
Ahmedabad	Shree Maruti House, Bhulabhai Char Rasta, Gita Mandir Road	Regional helpline
Mumbai	B/1101, Kanakia Wall Street, Andheri (East)	+91 9712 666 666
Delhi NCR	Various branches	National helpline
Rajkot	5 – Jagnath Road, Off. Radhakrishna Road	National helpline

Email Support: customercare@shreemaruticourier.com Response Time: Within 2 working days

Method 5: Third-Party Tracking Platforms

Multiple global tracking aggregators support Shree Maruti tracking, offering enhanced features beyond the official platform.

Top Third-Party Platforms:

Platform	Max Tracking	Key Features	Best For
Ship24	Unlimited	1,500+ courier integration	Multi-carrier tracking
17TRACK	40 per batch	2,959+ carrier support	Global shipments
TrackingMore	50 per batch	API access, Webhooks	E-commerce businesses
AfterShip	Unlimited (paid)	Branded tracking pages	Enterprise solutions
ParcelPanel	30 per batch	Shopify integration	Online stores

Benefits of Third-Party Tracking:

• Track multiple couriers in one place (Shree Maruti + DTDC + Blue Dart)
• Better mobile optimization
• Automated email/SMS notifications
• Historical data storage
• Advanced analytics
• API integration for businesses

3. Understanding Tracking Number Format

Shree Maruti AWB Number Structure

Every Shree Maruti shipment receives a unique AWB (Air Waybill) number at booking time.

Typical Format:

Example: SM12345678901 (12 digits with prefix)
Or: 123456789012 (12 digits numeric only)

Key Characteristics:

• Length: Usually 10-12 digits
• Prefix: May include “SM” or similar identifier
• Format: Numeric characters (0-9), some formats include alphabetic prefix
• Uniqueness: Each shipment gets one permanent AWB throughout its journey
• No special characters: No dashes, spaces, or symbols in the tracking number

Where to Find Your Tracking Number

1. Shipping Receipt/Docket (Primary Source)

When you book a shipment, Shree Maruti provides a printed receipt containing:

• AWB number prominently displayed at top
• Barcode representation
• Complete sender and receiver details
• Service type and declared value
• Booking date and time

Format on Receipt:

AWB No: SM12345678901
or
Tracking No: 123456789012

2. Booking Confirmation Email

If you booked online, you receive an automated email with:

• Subject line: “Shree Maruti Booking Confirmation – AWB: XXXXXXXXX”
• Clickable tracking link
• PDF attachment of full booking details
• Sender’s copy of docket

3. SMS Notification

Immediately after booking, you receive SMS:

Your Shree Maruti shipment has been booked. 
AWB: SM12345678901
Track at: shreemaruti.com/track
-SMILE

4. Customer Account Portal

For registered business users:

• Login to your Shree Maruti account
• Navigate to “My Bookings” or “Shipment History”
• View all AWB numbers with booking dates
• Download bulk AWB reports

Alternative Tracking Methods

Mobile Number Tracking: For customers who’ve lost their AWB number, Shree Maruti allows tracking using the mobile number registered during booking.

Benefits:

• Track multiple shipments booked under one number
• Useful when AWB receipt is misplaced
• Shows all active and recent deliveries

Limitations:

• Only shows shipments from last 30 days
• Requires the exact mobile number used during booking
• May show multiple results if you have several active shipments

4. Shree Maruti Tracking Status Meanings: Complete Guide

Understanding tracking statuses helps you anticipate delivery timelines and take proactive action when needed.

12 Common Tracking Statuses Explained

Status	Meaning	Your Action	Typical Duration
Shipment Booked	Order registered in system	Wait for pickup	2-6 hours
Pickup Scheduled	Pickup assigned to agent	Ensure package is ready	1-4 hours
Picked Up	Package collected from sender	No action needed	–
Reached Origin Hub	Arrived at sorting facility	No action needed	4-12 hours
In Transit	Moving between locations	Track periodically	1-5 days
Reached Destination Hub	Arrived in recipient’s city	Expect delivery soon	4-24 hours
Out for Delivery	On delivery vehicle	Be available	2-8 hours
Delivered	Successfully handed over	Confirm receipt	–
Delivery Attempted	Unsuccessful delivery try	Contact delivery executive	Will retry
Exception	Issue encountered	Check notification & act	Varies
On Hold	Temporarily stopped	Contact customer service	Varies
Return in Transit	Being sent back to sender	Resolve issue or accept return	3-7 days

Detailed Status Breakdown

“Shipment Booked” Status

This is the first status that appears when your shipment is registered in Shree Maruti’s system.

What’s Happening:

• Booking details entered into system
• AWB number generated
• Label printed (if at counter)
• Pickup scheduled (for doorstep collection)

Timeline: Usually remains for 2-6 hours until pickup

What to Do:

• Keep package ready if pickup scheduled
• Ensure proper packaging as per guidelines
• Keep valuable items insured
• Save AWB number securely

“In Transit” – Deep Dive

The parcel is actively moving through Shree Maruti’s network, with real-time tracking providing insights into every stage of the delivery process.

What’s Happening:

• Package loaded on transport (truck/train/air)
• Moving between hubs
• Scanned at intermediate checkpoints
• GPS tracking active (for express shipments)

Expected Timeline by Service Type:

Route Type	Express Service	Standard Service
Metro to Metro	1-2 days	3-4 days
Metro to Tier-2	2-3 days	4-5 days
Tier-2 to Tier-3	3-4 days	5-7 days
Inter-state (long distance)	3-5 days	6-10 days

When to Be Concerned:

• Status unchanged for 4+ days without location update
• Package stuck at same hub for 48+ hours
• No movement during business days (Mon-Sat)

Action Steps:

• Check tracking daily
• Note last scanned location
• Call customer service if delay exceeds normal timeline
• Request priority processing for urgent shipments

“Out for Delivery” Status

Your package is on the final leg—delivery happening today!

What’s Happening:

• Package sorted for local delivery
• Loaded on delivery executive’s vehicle
• Optimized route planned (15-30 deliveries per route)
• Delivery executive has your contact number

Delivery Windows:

• Morning Batch: 10:00 AM – 1:00 PM
• Afternoon Batch: 2:00 PM – 5:00 PM
• Evening Batch: 5:00 PM – 8:00 PM (select areas)

Preparation Checklist:

Keep mobile phone accessible

Ensure someone is present at delivery address

Prepare exact COD amount if applicable

Keep ID proof ready for high-value goods

Clear space for large parcels

Have delivery executive number handy (provided in tracking)

Pro Tips:

• Delivery executives typically call 10-15 minutes before arrival
• Provide clear landmarks if address is difficult to find
• Add delivery instructions in tracking notes
• For gated communities, inform security in advance

“Exception” Status – Common Scenarios

“Exception” indicates a deviation from normal delivery flow requiring attention.

Common Exception Types:

Exception Code/Reason	Cause	Resolution Steps
Address Incomplete	Missing flat/house number	Call helpline to update address
Consignee Not Available	No one present to receive	Reschedule delivery time
Phone Not Reachable	Contact number incorrect	Update contact details
Office/Shop Closed	Delivery during non-business hours	Provide business hours
Access Restricted	Gated community, security issues	Give access instructions
Wrong PIN Code	Incorrect destination entered	Correct via customer service
Package Damaged	Transit damage observed	File claim immediately
Customs Hold	International shipment issue	Pay customs duty
Refused by Consignee	Recipient declined to accept	Verify with sender
Weather Delay	Natural disruptions	Wait for conditions to improve

Immediate Action Plan:

1. Check Notification: SMS/email contains specific exception reason
2. Call Helpline: Contact +91 9712 666 666 immediately
3. Provide Correction: Give accurate information
4. Request Redelivery: Schedule convenient time
5. Document Evidence: Take photos if package damaged

Prevention Tips:

• Verify all details before booking
• Use Google Plus Code for accurate location
• Provide multiple contact numbers
• Mention delivery time preferences
• Inform recipient about expected delivery

“Delivery Attempted” Status

The delivery executive tried to deliver but couldn’t complete the handover.

Common Reasons:

1. Customer Unavailable (70% of cases)
   • No one present at address
   • Phone not answered
   • Went out temporarily
2. Address Issues (20%)
   • Incorrect house/flat number
   • Unable to locate address
   • Missing landmarks
3. Access Problems (5%)
   • Gated society restrictions
   • Security denied entry
   • Building locked
4. Other Reasons (5%)
   • COD amount not ready
   • Customer refused delivery
   • Requested later delivery

What Happens Next:

1. Automatic Reattempt: Package returns to hub for retry next business day
2. Notification Sent: SMS/email with attempt reason and delivery executive number
3. Second Attempt: Usually within 24 hours
4. Third Attempt: Final try before returning to sender

Your Action Plan:

Immediate (Within 2 hours):

• Call delivery executive directly (number in notification)
• Explain situation and arrange immediate redelivery if possible
• Provide accurate directions or alternate delivery location

Same Day:

• Update delivery address if incorrect
• Schedule specific time window for next attempt
• Add special delivery instructions

If Unable to Receive:

• Authorize alternate person to receive (provide their name and number)
• Arrange pickup from nearest Shree Maruti branch
• Request hold at branch for self-collection

5. Shree Maruti Services & Pricing Comparison

Service Types Overview

Shree Maruti offers multiple service tiers to match different delivery needs and budgets.

Complete Service Comparison Table

Service	Delivery Time	Weight Limit	Coverage	Price Range (Approx.)	Tracking	Best For
Express Delivery	1-2 business days	Up to 50 kg	Major cities	₹₹₹	Real-time	Urgent documents, valuables
Standard Delivery	3-5 business days	Up to 100 kg	Pan-India	₹₹	Hub checkpoints	Regular e-commerce
Economy/Surface	5-10 business days	100+ kg	Select routes	₹	Major hubs only	Non-urgent, bulk
Hyperlocal Delivery	Same day/3-4 hours	Up to 30 kg	Metro cities	₹₹	Live GPS	Local deliveries
International	7-15 days	Up to 30 kg	220+ countries	₹₹₹₹	International checkpoints	Cross-border
Reverse Pickup	As per service	Varies	Service areas	Standard + ₹30-50	Standard tracking	Returns

Detailed Pricing Structure (2025)

Shree Maruti’s courier charges typically range from ₹80 to ₹150 per kg, depending on the service type, shipment weight, distance (metro vs non-metro), and whether it’s standard or express delivery.

Domestic Pricing Breakdown

Documents (Under 500g):

Zone	Express	Standard
Within City	₹60-80	₹40-60
Metro to Metro	₹80-120	₹60-90
Metro to Tier-2	₹100-150	₹70-110
Inter-state	₹120-180	₹80-130

Parcels (Per kg rates):

Weight Slab	Express Rate	Standard Rate
0.5 – 2 kg	₹100-150/kg	₹70-100/kg
2.1 – 5 kg	₹80-130/kg	₹60-85/kg
5.1 – 10 kg	₹70-110/kg	₹50-75/kg
10+ kg	₹60-100/kg	₹40-65/kg

Note: Final booking price will be calculated at the time of pick-up based on volumetric weight OR actual weight whichever is higher, with volumetric weight calculated as Length X Breadth X Height /5000.

Additional Charges

Pickup charges cost Rs 30 to Rs 50 if scheduled from a non-serviceable pin code, COD charges are 2% of product value or a minimum of Rs 30 whichever is higher, and insurance is optional coverage at 0.5% of package value for secure delivery, with GST at 18% on total cost.

Service	Charge	Details
Pickup Charge	₹30-50	For non-serviceable areas
COD Charges	2% or min ₹30	Whichever is higher
Insurance	0.5% of value	Optional but recommended
GST	18%	On total amount
Fuel Surcharge	Variable	As per current rates
Remote Area	₹50-100	For difficult-to-reach locations
Redelivery	₹30-60	Per failed attempt

International Pricing

International rates vary significantly based on:

• Destination country zone
• Service type (economy vs express)
• Package dimensions and weight
• Customs and duties

Sample International Rates (1kg document):

Destination	Approx. Cost	Delivery Time
USA/Canada	₹2,500-4,000	7-12 days
UK/Europe	₹2,200-3,800	6-10 days
Middle East	₹1,800-3,000	5-8 days
Australia	₹2,800-4,500	8-14 days
Southeast Asia	₹1,500-2,500	5-9 days

Volume Discounts for Businesses

Monthly Shipment Tiers:

Monthly Volume	Discount	Additional Benefits
50-200 shipments	5-10%	Priority customer service
201-500 shipments	10-15%	Dedicated account manager
501-1000 shipments	15-20%	Custom rate card
1000+ shipments	20-30%	API access, Branding options

Corporate Account Benefits:

• Customized pricing based on routes
• Monthly credit facility
• Free packaging materials
• Priority pickup scheduling
• Bulk AWB generation
• Detailed MIS reports
• Quarterly performance reviews

Cost Optimization Tips

For Individuals:

1. Choose Standard over Express: Save 30-40% when delivery time is flexible
2. Proper Packaging: Minimize volumetric weight
3. Book Online: Often 5-10% cheaper than counter booking
4. Combine Shipments: Send multiple items together
5. Use Correct Service: Don’t pay for express when standard suffices

For Businesses:

1. Negotiate Volume Discounts: Even 100 monthly shipments can get 10% off
2. Optimize Packaging: Reduce dimensional weight systematically
3. Zone-Wise Analysis: Use economy for longer routes
4. Consolidate Pickups: One daily pickup vs multiple saves charges
5. Use Fulfillment Centers: Strategically located warehouses reduce costs
6. Accurate Weight Declaration: Avoid re-weighing charges
7. Monitor Performance: Track metrics to negotiate better rates

6. Shree Maruti Mobile App: Comprehensive Tracking Guide

App Download & Installation

Android Users:

• Open Google Play Store
• Search “Shree Maruti Courier” or “SMILE Logistics”
• Download official app (verify publisher: Shree Maruti Integrated Logistics Limited)
• Install and grant necessary permissions

iOS Users:

• Open Apple App Store
• Search “Shree Maruti Courier”
• Download and install official app
• Grant required permissions

App Size: Approximately 15-25 MB Compatibility: Android 5.0+ / iOS 11.0+

First-Time Setup

Step 1: Permissions Required

• Location: For nearest branch locator
• Camera: For barcode scanning and photo uploads
• Notifications: For delivery alerts
• Storage: For saving documents and reports

Step 2: Registration (Optional for Tracking)

For tracking only, registration is optional. However, registering unlocks additional features:

• Faster repeat bookings
• Saved addresses
• Payment method storage
• Booking history access
• Personalized rate cards (for businesses)

Registration Process:

1. Enter mobile number
2. Receive and enter OTP
3. Set password
4. Complete profile (name, email, default address)

App Features Breakdown

1. Shipment Tracking

Basic Tracking:

• Tap “Track Shipment” on home screen
• Enter AWB number or mobile number
• View real-time status with timeline
• See location history with timestamps
• Check estimated delivery date

Barcode Scanning:

• Tap camera icon in tracking section
• Point camera at AWB barcode on receipt
• Auto-detects and displays tracking info
• No manual typing needed

Multiple Shipment Tracking:

• Add up to 10 AWB numbers
• View all on single dashboard
• Filter by status (In Transit, Delivered, etc.)
• Sort by booking date or delivery date

Advanced Features:

• Map view showing current location (express shipments)
• Delivery executive contact (when out for delivery)
• Proof of delivery (signature/photo)
• Share tracking link via WhatsApp/Email

2. Push Notifications

Enable to receive instant updates:

Notification Types:

• Shipment booked confirmation
• Package picked up alert
• In transit updates at major hubs
• Out for delivery alert (morning of delivery)
• Delivered confirmation
• Exception/delay warnings
• Delivery attempt notifications

Customization:

• Choose which notifications to receive
• Set quiet hours (no notifications)
• Select notification sound
• Enable/disable vibration

3. Booking Shipments

Quick Booking Process:

1. Tap “Book Shipment” from home screen
2. Enter sender and recipient details (or select from saved)
3. Enter package details (weight, dimensions, contents)
4. Select service type (Express/Standard)
5. Choose payment method (Prepaid/COD)
6. Schedule pickup or drop-off
7. Get instant AWB number and label

Features:

• Save frequently used addresses
• Estimate shipping cost before booking
• Upload invoice/packing list
• Add insurance
• Set delivery instructions
• Download/share shipping label

4. Rate Calculator

Instant Price Estimates:

• Enter origin and destination PIN codes
• Input weight and dimensions
• Select service type
• View estimated cost breakdown
• Compare express vs standard pricing
• See delivery timeline estimate

Useful For:

• Budget planning
• Comparing costs for multiple shipments
• Choosing optimal service type
• Bulk shipment cost estimation

5. Branch Locator

Find Nearest Office:

• Auto-detects your location
• Shows all nearby branches
• Displays branch address, phone, hours
• Get directions via Google Maps
• Filter by services offered
• See branch photos and ratings

Additional Info:

• Pickup availability
• Drop-off box availability
• Payment methods accepted
• Parking availability
• Wheelchair access

6. Complaint Registration

Easy Issue Reporting:

• Select complaint type (delivery delay, damaged package, etc.)
• Enter AWB number
• Describe issue (text + photos)
• Submit and receive complaint ID
• Track complaint resolution status
• Receive updates via notification

Complaint Categories:

• Non-delivery despite “Delivered” status
• Package damaged
• Delivery delay
• Wrong package received
• Missing items
• COD amount discrepancy
• Staff behavior
• Other issues

7. Additional Features

Shipment History:

• View all past bookings (last 6 months)
• Filter by date range
• Export to CSV/PDF
• Reprint labels and invoices

Saved Templates:

• Create templates for frequent shipments
• Save recipient details
• Store package specifications
• Quick booking with one tap

Payment Management:

• View account balance (prepaid accounts)
• Add money to wallet
• View transaction history
• Download payment receipts
• Manage payment methods

Document Storage:

• Store important shipping documents
• Save customs declarations
• Keep insurance certificates
• Access anytime from cloud

7. Third-Party Tracking Platforms for Shree Maruti

Popular Multi-Courier Tracking Services

Third-party platforms aggregate tracking from multiple couriers, including Shree Maruti, offering enhanced features.

Top 5 Tracking Aggregators

1. Ship24

• Coverage: 1,500+ couriers including Shree Maruti
• Free Tracking: Unlimited
• Features: Auto-detection, webhook support, API access
• Best For: Businesses needing multi-carrier tracking
• Website: ship24.com

2. 17TRACK

• Coverage: 2,959+ carriers globally
• Batch Tracking: Up to 40 AWB numbers
• Features: Browser extension, email notifications
• Best For: International shipment tracking
• Website: 17track.net

3. TrackingMore

• Coverage: 1,200+ couriers
• API: Full RESTful API access
• Features: Branded tracking pages, webhooks
• Best For: E-commerce integration
• Website: trackingmore.com

4. AfterShip

• Coverage: 1,100+ couriers
• Integration: Shopify, WooCommerce, Magento
• Features: Custom tracking pages, analytics
• Best For: Enterprise e-commerce
• Website: aftership.com

5. ParcelPanel

• Coverage: 1,170+ carriers
• Specialization: Shopify stores
• Features: Product recommendations, upselling
• Best For: Shopify merchants
• Website: parcelpanel.com

Benefits of Third-Party Tracking

For Customers:

• Track Shree Maruti + other couriers in one place
• Better email/SMS notification options
• Historical tracking data storage
• Multiple language support
• Enhanced mobile experience

For Businesses:

• Unified dashboard for all carriers
• Automated customer notifications
• Performance analytics
• API integration
• Reduced customer service inquiries

8. Tracking for Businesses & E-commerce Integration

API Integration Guide

Shree Maruti offers API access for businesses to automate tracking and booking processes.

API Features

1. Tracking API

GET /api/v1/track/{awb_number}

• Real-time status retrieval
• Bulk tracking (up to 100 AWBs per request)
• Webhook support for status changes
• JSON/XML response formats

2. Booking API

POST /api/v1/shipment/create

• Automated AWB generation
• Label creation
• Pickup scheduling
• Rate calculation

3. Rate Calculator API

GET /api/v1/calculate-rate

• Instant pricing quotes
• Service type comparison
• Delivery time estimates

E-commerce Platform Integration

Supported Platforms:

Platform	Integration Type	Setup Difficulty	Documentation
Shopify	Native app/API	Easy	Available
WooCommerce	Plugin	Easy	Available
Magento	Extension	Moderate	Available
Custom/PHP	REST API	Advanced	API docs provided

Integration Benefits:

• Auto-generate AWB on order confirmation
• Send tracking emails automatically
• Display tracking widget on order page
• Sync delivery status
• Automate return pickups
• Generate shipping reports

Business Dashboard Features

Key Metrics to Monitor:

1. Delivery Performance
   • On-time delivery rate
   • Average transit time
   • Failed delivery percentage
   • Exception rate
2. Cost Analytics
   • Total shipping expenses
   • Cost per shipment
   • Zone-wise cost breakdown
   • Discount utilization
3. Volume Trends
   • Daily/weekly/monthly shipments
   • Service type distribution
   • Peak shipping periods
   • Growth trends
4. Customer Satisfaction
   • Delivery success rate
   • Average complaint resolution time
   • Customer feedback scores
   • Return rate

9. Common Tracking Problems & Solutions

Problem 1: “Invalid Tracking Number” Error

Possible Causes:

• Typo in AWB entry
• Too soon after booking (not yet in system)
• Incorrect tracking number type
• System update delay

Solutions:

1. Verify AWB number from receipt (check for O vs 0, I vs 1)
2. Wait 2-4 hours after booking
3. Remove spaces and special characters
4. Try mobile number tracking instead
5. Contact customer service for verification

Problem 2: No Tracking Updates for 3+ Days

Investigation Steps:

1. Check Last Status:
   • At hub: May be sorting/consolidation delay
   • In transit: Between scanning points
   • Exception noted: Issue requiring action
2. Contact Timeline:
   • Day 3: Call helpline
   • Day 5: Email complaint
   • Day 7: Escalate to senior management
3. Document Everything:
   • Screenshot tracking history
   • Note booking details
   • Record conversation references

Solutions:

• Request manual tracking update
• Ask for current location
• Demand estimated delivery date
• Request priority processing

Problem 3: “Out for Delivery” But Not Delivered

Common Reasons:

• Multiple deliveries on route (yours pending)
• Delivery executive unable to reach you
• Address location difficulty
• Rescheduled to next day

Immediate Actions:

• Call delivery executive (number in tracking)
• Confirm current status
• Provide clear directions/landmarks
• Arrange immediate delivery if nearby

If Not Resolved:

• Call customer service
• File urgent complaint
• Request supervisor intervention

Problem 4: Package Shows “Delivered” But Not Received

Critical First Steps:

1. Verify Details:
   • Exact delivery date and time
   • Who signed for it?
   • Delivery photo available?
   • Correct address confirmed?
2. Check Common Scenarios:
   • Received by family member/neighbor
   • Delivered to building security
   • Left at alternate location
   • Wrong apartment/house number
3. File Complaint Immediately:
   • Call helpline within 24 hours
   • Get complaint reference number
   • Request investigation
   • Demand callback with findings
4. Escalation Path:
   • Day 1: Phone complaint
   • Day 2: Email with details
   • Day 4: Written complaint at branch
   • Day 7: Consumer forum notice

Problem 5: International Shipment Stuck at Customs

Understanding Customs Process:

• Customs clearance can take 2-7 days
• Additional duties may apply
• Documentation required

Action Steps:

1. Check for customs notification (SMS/email)
2. Pay required customs duty online
3. Submit required documents:
   • Commercial invoice
   • Packing list
   • Import license (if needed)
4. Contact customs helpline if delayed beyond 7 days

Prevention Tips:

• Accurate customs declaration
• Include all required documents
• Declare correct value
• Check import restrictions beforehand

10. Shree Maruti vs Competitors: Detailed Comparison

Service Comparison Matrix

Feature	Shree Maruti	DTDC	Blue Dart	Delhivery	India Post
PIN Code Coverage	19,000+	20,000+	34,000+	18,000+	154,000+
Service Centers	2,646+	10,000+	5,500+	4,000+	155,000+
Real-Time GPS	Express only	Select	Yes	Yes	No
International	220 countries	240 countries	220 countries	140 countries	190+ countries
Mobile App	Yes	Yes	Yes	Yes	Yes
API Access	Yes	Yes	Yes	Yes	Limited
COD Service	Yes	Yes	Yes	Yes	Yes
Customer Support	10 AM-6 PM	24/7	24/7	24/7	Business hrs

Pricing Comparison (1kg, Delhi to Mumbai)

Courier	Express	Standard	Surface
Shree Maruti	₹120	₹80	₹60
DTDC	₹150	₹90	₹70
Blue Dart	₹250	₹180	N/A
Delhivery	₹130	₹85	₹65
India Post	₹70	₹50	₹40

When to Choose Shree Maruti

Best Scenarios:

Cost-effective shipping within India

Strong Gujarat/West India presence needed

E-commerce fulfillment services required

Hyperlocal delivery in metro cities

Warehousing + logistics bundled service

Competitive pricing for regular volumes

Consider Alternatives When:

Need premium next-day guarantee nationwide

Extensive rural/remote area coverage required

International shipping is primary focus

24/7 customer support is critical

Advanced analytics dashboard needed

11. Safety Alerts & Fraud Prevention

Common Courier Scams to Avoid

1. Fake Delivery SMS/Calls

How It Works:

• Scammer sends SMS claiming to be Shree Maruti
• Requests OTP or payment for “customs clearance”
• Provides fake tracking link leading to phishing site

Red Flags:

• Requests for OTP or passwords
• Payment links in SMS
• Misspelled sender ID
• Urgency tactics (“Deliver today only”)

Protection:

• Verify sender: Official SMS from “SMILE” or “SHRMTI”
• Never share OTP
• Check URL: Only shreemaruti.com is official
• Call official helpline to verify

2. Fake Tracking Websites

How It Works:

• Duplicate websites mimicking Shree Maruti
• Collect personal and payment information
• May install malware

Identify Genuine Site:

• Official URL: shreemaruti.com
• HTTPS secure connection (padlock icon)
• Professional design, no pop-ups
• Contact details match official numbers

Avoid:

• Misspelled domains (shreemarutti.com, shree-maruti.com)
• .net, .org, .in variations claiming to be official
• Sites requesting credit card for tracking

3. Fake Delivery Executive Scam

How It Works:

• Person arrives claiming to be delivery executive
• Requests immediate payment or “re-delivery charges”
• May steal package or money

Verification Steps:

• Ask for employee ID card
• Verify AWB number on package
• Call official helpline to confirm
• Check uniform (official branding)
• Legitimate executives never demand extra payment

4. WhatsApp/Telegram Booking Scams

How It Works:

• Fake social media accounts offering “discounted” bookings
• Collect advance payment and disappear
• Provide fake AWB numbers

Safe Booking Methods:

• Official website: shreemaruti.com. You can also track Trackon Courier Tracking from our website.
• Official mobile app
• Visit physical branch
• Call official helpline: +91 9712 666 666

Avoid:

• WhatsApp number bookings
• Instagram/Facebook DM bookings
• “Agents” promising huge discounts
• Payment to personal accounts

Package Safety Tips

For Senders:

1. Proper Packaging:
   • Use sturdy boxes
   • Bubble wrap for fragile items
   • Seal with strong tape
   • Label “FRAGILE” if needed
2. Accurate Declaration:
   • Declare correct contents and value
   • Include invoice for commercial shipments
   • Don’t undervalue to save costs
3. Insurance:
   • Insure valuables above ₹5,000
   • Keep insurance certificate
   • Photograph items before packing
4. Prohibited Items:
   • Don’t ship: weapons, explosives, drugs
   • Check restricted items list
   • Face penalties for illegal shipments

For Recipients:

1. Inspect Before Accepting:
   • Check for tampering
   • Verify contents in executive’s presence
   • Photograph damaged packaging
   • Reject if severely damaged
2. Verify Identity:
   • Match AWB on package
   • Confirm sender details
   • Check booking date
3. Document Everything:
   • Take delivery photos
   • Keep AWB receipt
   • Save all communications

Reporting Fraud

If You Suspect Fraud:

1. Do Not Proceed:
   • Stop transaction immediately
   • Don’t share personal information
   • Don’t make payments
2. Report to Shree Maruti:
   • Email: customercare@shreemaruticourier.com
   • Call: +91 9712 666 666
   • Provide: Screenshots, phone numbers, details
3. Report to Authorities:
   • Cybercrime portal: cybercrime.gov.in
   • Consumer helpline: 1800-11-4000
   • Local police (for physical fraud)
4. Alert Others:
   • Report fake accounts on social media
   • Warn friends/family
   • Leave reviews warning others

12. Frequently Asked Questions About Shree Maruti Courier Tracking

Tracking Process FAQs

Q1: How long after booking can I track my Shree Maruti parcel?

Your AWB number becomes active in Shree Maruti’s tracking system within 2-4 hours of booking. However, meaningful tracking updates beyond “Shipment Booked” typically appear only after:

• Package is physically picked up (for doorstep collection)
• Package is scanned at origin hub (usually within 12-24 hours)
• First transit checkpoint scan

If tracking shows no results after 6 hours, verify your AWB number is correct and contact customer service at +91 9712 666 666.

Q2: Can I track Shree Maruti courier without an AWB number?

Yes! Shree Maruti offers alternative tracking methods:

• Mobile Number Tracking: Enter the mobile number used during booking to see all shipments
• Reference Number: If you have a custom reference number (common for business accounts)
• Order ID: For e-commerce integrated shipments

Simply select the appropriate option on the tracking page. Mobile number tracking is especially useful when you’ve misplaced your receipt, but it only shows shipments from the last 30 days.

Q3: How many parcels can I track simultaneously on Shree Maruti’s website?

The official Shree Maruti website allows tracking of multiple parcels, though the exact limit may vary. For bulk tracking needs (10+ parcels), consider:

• Using the mobile app which supports up to 10 shipments
• Third-party platforms like Ship24 (unlimited) or TrackingMore (50 per batch)
• Business API integration for unlimited automated tracking

Q4: Why does my tracking show different information on the app vs website?

Tracking information should be identical as both pull from the same central database. Discrepancies usually occur due to:

• Cache/Sync Delay: App data may be 5-15 minutes behind website
• Display Format: Same data presented differently
• Update Timing: One platform refreshed before the other

For the most current information, always refresh/reload. If significant differences persist (different status entirely), contact customer service immediately as it may indicate a system error.

Q5: What is the Shree Maruti customer service number for tracking inquiries?

The official Shree Maruti customer service helpline is +91 9712 666 666, available Monday-Saturday, 10:00 AM – 6:00 PM IST. For tracking-specific queries:

• Have your AWB number ready
• Note the last tracking status shown
• Mention booking date and route
• Keep recipient’s contact details handy

For faster resolution, call during non-peak hours (2:00 PM – 4:00 PM). You can also email customercare@shreemaruticourier.com for non-urgent tracking issues.

Delivery & Status FAQs

Q6: What does “Exception” mean in Shree Maruti tracking, and how long does it take to resolve?

“Exception” indicates a delivery issue that requires intervention. Common scenarios and resolution times:

Exception Type	Typical Resolution	Your Action
Address Incomplete	1-2 business days	Call to update address
Customer Unavailable	Next business day	Schedule redelivery
Access Restricted	1-2 business days	Provide access instructions
Phone Not Reachable	1 business day	Update contact number
Package Damaged	3-7 days	File insurance claim
Customs Hold	2-7 days	Pay duties, submit docs

Most exceptions are resolved within 24-48 hours once you provide necessary information. The tracking notification will specify the exact issue and required action.

Q7: My parcel shows “Out for Delivery” since morning but hasn’t arrived by evening. Is this normal?

Yes, this is common. “Out for Delivery” means your package is on the delivery vehicle, but timing depends on:

• Route Optimization: Delivery executives handle 15-30 stops; your location’s position determines timing
• Traffic Conditions: Metro city delays can extend delivery times
• Access Issues: Gated communities, building security can cause delays
• Prior Delivery Complexities: Difficult earlier stops can push your delivery later

Action Timeline:

• Before 6:00 PM: Normal delivery window, wait patiently
• 6:00-8:00 PM: Try calling delivery executive (number in tracking/SMS)
• After 8:00 PM: Call customer service; delivery may be rescheduled to next day

Most “Out for Delivery” packages arrive between 10 AM – 6 PM. If undelivered by evening, it’s automatically retried next business day.

Q8: How accurate is the estimated delivery date in Shree Maruti tracking?

Shree Maruti’s estimated delivery dates are calculated using historical data, distance, and current service type:

Accuracy Rates:

• Express Service: 85-90% accuracy (±1 day)
• Standard Service: 75-80% accuracy (±1-2 days)
• Economy/Surface: 70-75% accuracy (±2-3 days)

Factors Affecting Accuracy:

• Weather disruptions (monsoons, fog)
• Festival season rush (Diwali, New Year)
• Remote/difficult-to-access locations
• Incorrect PIN code entered
• Vehicle breakdown or route changes

The estimate updates dynamically as your package moves through the network. If delay exceeds 2 days beyond estimate, contact customer service for priority processing.

Q9: Can I change the delivery address after my Shree Maruti parcel is dispatched?

Address changes are possible with limitations:

Before “Out for Delivery” Status:

• Call customer service immediately (+91 9712 666 666)
• Provide AWB number and correct address
• New address must be within same city/serviceable area
• May incur ₹30-100 address correction charge

After “Out for Delivery”:

• Very difficult; package already on vehicle
• Try calling delivery executive directly (number in SMS)
• May need to refuse delivery and rebook to new address
• Self-pickup from branch is alternative option

Not Possible:

• Changing city/PIN code after dispatch
• International address changes
• COD shipments (due to payment documentation)

Best Practice: Always verify address carefully before booking. For businesses, use address validation tools during checkout.

Q10: What should I do if my Shree Maruti package shows “Delivered” but I didn’t receive it?

This is a serious issue requiring immediate action:

Within 24 Hours:

1. Verify Details:
   • Check exact delivery date/time in tracking
   • Review “Delivered to” name (if shown)
   • Look for delivery photo (some services provide)
   • Confirm correct delivery address
2. Check Common Scenarios:
   • Ask family members/roommates if they received it
   • Check with neighbors (package may have been left with them)
   • Verify with building security/reception
   • Look for package at alternate delivery locations (mailroom, doorstep)
3. Call Customer Service Immediately:
   • Dial +91 9712 666 666
   • Report non-delivery with AWB number
   • Get complaint reference number (critical for follow-up)
   • Request delivery executive’s contact for verification
   • Ask for delivery proof (signature/photo)
4. File Written Complaint:
   • Email customercare@shreemaruticourier.com
   • Include: AWB, booking details, delivery address, contact number
   • Attach screenshots of tracking showing “Delivered”
   • Request investigation and compensation

Follow-Up Timeline:

• Day 1-2: Initial investigation by courier
• Day 3-5: Delivery executive inquiry
• Day 7: Request escalation if unresolved
• Day 10: Consider legal notice for high-value items

Prevention for Future:

• Require signature confirmation for valuable items
• Use tracking with photo proof service
• Insure shipments over ₹5,000
• Provide detailed delivery instructions
• Request delivery executive to call before arrival

For insured packages, file insurance claim immediately with all documentation. Shree Maruti’s investigation typically concludes within 7-10 business days. If found liable, they’ll compensate per their terms and conditions (up to declared value for insured shipments, limited liability for uninsured).

13. Shree Maruti Courier Contact Information

Corporate Headquarters

Shree Maruti Integrated Logistics Limited (SMILE)

• Address: Shree Maruti House, Bhulabhai Char Rasta, Near Gita Mandir, Ahmedabad, Gujarat, India
• Phone: +91 9712 666 666
• Email: customercare@shreemaruticourier.com
• Website: https://shreemaruti.com
• Business Hours: Monday-Saturday, 10:00 AM – 6:00 PM IST

Regional Offices

Mumbai (Zonal Office)

• Address: B/1101, 11th Floor, Kanakia Wall Street, Andheri – Kurla Road, Andheri (East), Mumbai – 400093, Maharashtra
• Contact: National helpline

Rajkot Office

• Address: 5 – Jagnath Road, Off. Radhakrishna Road, Rajkot, Gujarat
• Contact: National helpline

Customer Support Channels

Channel	Details	Response Time	Best For
Phone	+91 9712 666 666	Immediate	Urgent tracking, delivery issues
Email	customercare@shreemaruticourier.com	24-48 hours	Detailed complaints, documentation
Mobile App	In-app complaint system	24-48 hours	Tracking issues, general queries
Website	Contact form on shreemaruti.com	48-72 hours	General inquiries
Branch Visit	2,646+ service centers	Immediate	Complex issues, documentation

Social Media (Verify Authenticity)

Official Channels:

• LinkedIn: Shree Maruti Integrated Logistics Limited
• Website: shreemaruti.com

Warning: Be cautious of fake social media accounts. Never book courier services or make payments through social media platforms. Always use official website or visit a physical branch.

Emergency Contacts

For Critical Shipments:

• Use phone support for real-time assistance
• Request to speak with supervisor for escalations
• Get reference number for all calls
• Follow up via email for documentation

For Complaints:

• File online through official website
• Get complaint reference number
• Track complaint status via app/website
• Escalate if not resolved in 7 days

Conclusion: Master Your Shree Maruti Tracking Experience

Effective tracking with Shree Maruti Courier transforms your shipping experience from uncertain waiting to informed confidence. With 37+ years of logistics expertise, extensive PIN code coverage, and multiple tracking methods, Shree Maruti provides reliable solutions for individuals and businesses alike.

Key Takeaways:

Multiple Tracking Options: Official website, mobile app, SMS, third-party platforms

Real-Time Updates: Know exactly where your package is at every stage

Proactive Problem-Solving: Understand statuses and take timely action

Cost-Effective Services: Competitive pricing with quality service

Business Integration: API access for seamless e-commerce operations

Safety First: Stay alert to scams and protect your shipments

Whether you’re tracking a single personal package or managing hundreds of business shipments daily, this guide equips you with the knowledge to leverage Shree Maruti’s tracking system effectively. Bookmark this page, share with your team, and experience hassle-free courier tracking.