ST Courier Tracking: Complete Guide to Track Your Shipments in 2025

ST Courier tracking is a comprehensive shipment monitoring system that enables customers to check real-time status, location updates, and estimated delivery dates of their parcels across India and internationally. Founded in 2007 and formally incorporated in 2018, ST Courier has established itself as one of India’s leading logistics providers with a strong presence across Southern India, serving both urban and rural destinations with reliable door-to-door delivery services.

With over 2,000+ branches and 200+ transshipment hubs spread across India, ST Courier provides employment to 13,000+ members directly or indirectly, making it a significant player in India’s logistics industry. The company offers extensive coverage across 1,900+ pin codes in 25 cities, ensuring that your packages reach their destination safely and on time. Whether you’re tracking a personal parcel, business shipment, e-commerce order, or international delivery, understanding how to use the ST Courier tracking system ensures complete visibility throughout your consignment’s journey from dispatch to doorstep delivery.

How to Track ST Courier Shipments Online (Step-by-Step Guide)

Method 1: Official ST Courier Website Tracking

The most reliable and accurate way to track your ST Courier shipment is through the official website:

Step 1: Visit the official ST Courier website at www.stcourier.com

Step 2: Navigate to the “Track Your Shipment” section on the homepage (typically located prominently on the top or center of the page)

Step 3: Enter your unique tracking details:

• Tracking Number (also called docket number or consignment number)
• Shipment ID or PRO Number
• Order ID (for e-commerce shipments)

Step 4: Click the “Track” or “Search” button to initiate tracking

Step 5: View comprehensive tracking information including:

• Current shipment status and location
• Complete transit history with timestamps
• Expected delivery date and time
• Pickup and delivery details
• Hub scanning checkpoints
• Delivery agent contact information (when out for delivery)

Method 2: Third-Party Tracking Platforms

For enhanced tracking features and multi-carrier support, use these reliable third-party platforms:

TrackingMore

• Website: www.trackingmore.com/st-courier-tracking
• Features: Real-time updates, automated notifications, API integration
• Languages Supported: 9 languages including English, Spanish, French, Japanese, Chinese
• Response Time: Updates in 1 second
• Best For: Businesses managing multiple shipments and carriers

17TRACK

• Website: www.17track.net/en/carriers/st-courier
• Features: 2,982+ carrier support, global tracking, mobile app available
• Accuracy Rate: 99.9% tracking accuracy
• Best For: International shipments and multi-marketplace orders (TikTok, Shopify, Amazon, AliExpress)
• Special Feature: Bulk tracking with comma-separated tracking numbers

Synctrack

• Website: synctrack.io/couriers/st-courier
• Features: Custom branded tracking pages, estimated delivery dates (ETA), order management
• Best For: E-commerce businesses wanting branded customer experience
• Integration: Shopify stores and online platforms

TrackCourier.io

• Website: trackcourier.io/st-courier-tracking
• Features: Simple interface, history page for previous shipments
• Supported Carriers: 171 different couriers
• Best For: Individual users tracking occasional shipments

Other Reliable Platforms

• Ship24: Global courier tracking with webhook support
• PKGE.NET: Quick tracking with mobile app
• AfterShip: 52+ language support with automated email notifications
• ParcelPanel: E-commerce focus with WooCommerce integration

Method 3: Mobile Tracking

Mobile Website: ST Courier’s website is fully mobile-responsive, allowing you to track shipments on smartphones without downloading apps.

Mobile Access Steps:

1. Open your mobile browser (Chrome, Safari, etc.)
2. Visit www.stcourier.com
3. Enter tracking number in the mobile-optimized tracking field
4. View real-time updates formatted for mobile screens

Third-Party Mobile Apps:

• 17TRACK mobile app (iOS and Android)
• TrackingMore mobile version
• AfterShip mobile application
• Ship24 tracking app

Method 4: Customer Support Tracking

For personalized assistance or when facing tracking issues:

Phone Support:

• Head Office: 044-22666666 / 044-61266666
• Email: info@stcourier.com / track@stcourier.com
• Response Time: 24-48 hours for email inquiries

Benefits of Phone Tracking:

• Immediate assistance from customer service representatives
• Manual tracking checks for problematic shipments
• Resolution of delivery issues
• Rescheduling delivery attempts
• Address correction support

Understanding ST Courier Tracking Numbers

What is an ST Courier Tracking Number?

An ST Courier tracking number (also called docket number, consignment number, or waybill number) is a unique alphanumeric identifier assigned to each shipment. This code enables real-time monitoring of your package throughout its journey from pickup to final delivery.

ST Courier Tracking Number Format

ST Courier tracking numbers typically consist of:

Format Type	Structure	Example	Common Usage
Alphanumeric	Letters + Numbers	ST12345678	Standard domestic shipments
Numeric Only	10-12 digits	1234567890	Express delivery services
E-commerce Format	Mixed format	STEC123456789IN	Online marketplace orders
International	Country code prefix	STIN1234567891US	Cross-border shipments

Important Note: The tracking number format may vary based on service type (express, standard, international), booking channel (online, branch, partner), and shipment date.

Where to Find Your ST Courier Tracking Number

For Senders (Shippers):

1. Booking Receipt: Printed on the receipt issued at the time of package booking
2. Confirmation Email: Sent to your registered email address after successful booking
3. SMS Notification: Text message confirmation with tracking details
4. Customer Account Dashboard: Available in your ST Courier online account
5. Physical Waybill: Attached to your package and carbon copy retained by you

For Recipients:

1. Order Confirmation Email: Sent by the seller/e-commerce platform
2. Shipping Notification: Email from the online retailer with courier details
3. Invoice/Packing Slip: Sometimes included with purchase documentation
4. SMS Alert: Some sellers send tracking information via text
5. Contact Sender: Request tracking number directly from the person/company who sent the package

Pro Tip: Always save your tracking number immediately after booking. Take a photo of the receipt or store it digitally for easy access.

ST Courier Tracking Status Meanings Explained

Understanding each tracking status helps you interpret your shipment’s journey and take appropriate action when needed:

Tracking Status	What It Means	Typical Duration	Action Required
Booked	Shipment registered in ST Courier system	0-2 hours	No action needed; awaiting pickup
Picked Up	Package collected from sender’s location	Immediate	Monitor for next update
Processed & Forwarded to Hub	Package sorted and sent to main distribution center	2-6 hours	Normal progression
Received at Hub	Arrived at sorting/distribution facility	4-12 hours	Processing and sorting underway
In Transit	Moving between hubs or to destination city	1-3 days	No action; shipment progressing normally
Reached Destination Hub	Arrived at final city distribution center	12-24 hours	Preparing for local delivery
Out for Delivery	Package assigned to delivery agent for final delivery	Same day	Ensure someone is available to receive
Delivery Attempted	Failed delivery attempt (recipient unavailable)	24 hours	Contact delivery agent immediately
Delivered	Successfully handed over to recipient	Final status	Verify package condition
Held at Branch	Package waiting at local office for pickup	3-5 days	Arrange self-pickup or reschedule delivery
Return to Origin	Package being sent back to sender	2-5 days	Contact sender to investigate reason
Customs Clearance (International)	Undergoing customs inspection	1-7 days	Provide required documentation if requested
Delayed	Shipment facing temporary hold-up	Variable	Contact customer support for details
Pending	Awaiting documentation or payment	Until resolved	Complete pending requirements
On Hold	Shipment temporarily stopped	Variable	Contact ST Courier immediately

What to Do for Each Status

When Status Shows “Out for Delivery”:

• Ensure someone is available at the delivery address
• Keep your phone accessible (delivery agent may call)
• Prepare ID proof for verification
• Clear any access restrictions (gates, security)

When Status Shows “Delivery Attempted”:

• Call the delivery agent using provided contact number
• Reschedule delivery for a convenient time
• Consider self-pickup from nearest branch if unavailable

When Status Hasn’t Updated for 48+ Hours:

• Wait an additional 24 hours (72 hours total)
• Check if last update was during weekend/holiday
• Contact ST Courier customer support with tracking number
• Request manual status verification

When Status Shows “Return to Origin”:

• Contact sender immediately to understand reason
• Verify delivery address was correct
• Check if payment/documentation was incomplete
• Arrange re-shipment if necessary

ST Courier Services and Delivery Options

Domestic Courier Services

1. Express Courier Service

ST Courier offers domestic express delivery services for documents, parcels, and packages with a strong focus on extensive network coverage across various urban and rural destinations.

Key Features:

• Door-to-door pickup and delivery
• Real-time GPS tracking
• Same-day delivery in select cities
• Next-day delivery to major metros
• Secure handling with insurance options

Ideal For:

• Urgent documents and contracts
• Time-sensitive business shipments
• E-commerce orders requiring fast delivery
• Personal packages needing quick transit

Delivery Timeframes:

Route Type	Estimated Delivery Time
Within Same City	4-8 hours (same-day service)
Metro to Metro	1-2 business days
Metro to State Capitals	2-3 business days
Metro to Tier-2 Cities	3-4 business days
Rural Destinations	4-6 business days

2. Surface Cargo Services

Economical ground transportation for heavier shipments and bulk orders.

Features:

• Cost-effective pricing
• Weight capacity up to 50 kg per package
• Volumetric weight calculations
• Multiple package handling
• Branch-to-branch and door-to-door options

Best For:

• Non-urgent shipments
• Heavy household items
• Business inventory transfers
• Bulk product distribution

3. Air Cargo Services

Fastest delivery option utilizing air transportation networks.

Advantages:

• Quickest delivery across long distances
• Temperature-controlled options available
• Priority handling at all checkpoints
• Express customs clearance support
• Real-time flight tracking integration

Typical Transit Times:

• Major metros: 12-24 hours
• State capitals: 24-48 hours
• Remote locations: 48-72 hours (including ground transfer)

International Courier Services

ST Courier provides international shipping coverage to over 220 countries with full customs support, making it a reliable choice for cross-border shipments.

International Service Features:

Document Shipping:

• Express document delivery worldwide
• Customs clearance assistance
• Track and trace across borders
• Competitive international rates
• Prohibited item screening

Parcel Shipping:

• International package delivery
• Weight limits up to 30 kg
• Volumetric calculations
• Packaging guidelines compliance
• Customs documentation support

Global Network:

• Strategic partnerships with international carriers
• Coverage across 220+ countries
• Multi-modal transportation (air, sea, ground)
• Local last-mile delivery partners
• International tracking visibility

Popular Destinations:

Region	Countries Covered	Typical Delivery Time
Middle East	UAE, Saudi Arabia, Qatar, Kuwait, Oman	3-5 business days
Asia Pacific	Singapore, Malaysia, Thailand, Hong Kong	3-6 business days
Europe	UK, Germany, France, Italy, Netherlands	5-8 business days
North America	USA, Canada	5-10 business days
Australia & NZ	Australia, New Zealand	6-10 business days

Specialized Services

E-Commerce Logistics Solutions

ST Courier helps online sellers manage bulk orders and COD (Cash on Delivery) deliveries, providing end-to-end e-commerce fulfillment support.

E-commerce Features:

• Automated order processing integration
• Bulk pickup scheduling
• COD collection and remittance
• Return pickup management (reverse logistics)
• Real-time inventory tracking
• API integration for online stores
• Branded tracking pages
• Automated customer notifications

Supported Platforms:

• Amazon seller fulfillment
• Flipkart marketplace integration
• Shopify store connections
• WooCommerce plugins
• Custom e-commerce platforms

Cash on Delivery (COD) Service

COD Benefits:

• Secure cash collection at delivery
• Daily/weekly remittance options
• Minimal documentation requirements
• Risk coverage options available
• Real-time COD tracking

COD Process:

1. Customer orders with COD payment option
2. ST Courier delivers package
3. Delivery agent collects payment
4. Funds remitted to seller within 7-14 days
5. Online remittance tracking available

Reverse Logistics (Return Pickup)

ST Courier handles parcel returns from customers back to the sender, essential for e-commerce businesses.

Return Services:

• Scheduled return pickups
• Quality check at pickup point
• Return tracking with same visibility as forward shipment
• Fast processing for refunds/exchanges
• Multiple return attempts if needed

Return Process:

1. Customer initiates return request
2. Return tracking number generated
3. Pickup scheduled at customer location
4. Package collected and tracked back to origin
5. Seller receives return shipment

ToPay Services

Recipient pays for shipping charges upon delivery rather than sender paying upfront.

ToPay Advantages:

• Sender doesn’t pay freight charges
• Recipient verifies package before payment
• Useful for business-to-business transactions
• Transparent billing at delivery

Value-Added Services

Service	Description	Business Application
Priority Handling	Express processing at all checkpoints	Time-critical shipments
Insurance Coverage	Declared value protection against loss/damage	High-value items
SMS Notifications	Automated delivery status updates	Customer communication
Packaging Support	Professional packing materials and service	Fragile item protection
Pickup Scheduling	Flexible pickup time slots	Convenient sender experience
Address Verification	Pre-shipment address validation	Reduced delivery failures
Documentation Support	Help with customs and shipping paperwork	International shipments
Warehousing	Short-term storage at hub locations	Distribution flexibility

ST Courier Company Profile and Infrastructure

Company Background

ST Courier was founded in 2007, evolving from the house of ST Cargo services, exclusively designed to meet commercial and personal shipment needs in both urban and rural destinations. The company was formally incorporated as ST Courier Private Limited on April 3, 2018, and is registered with the Registrar of Companies (ROC) in Chennai.

Corporate Details:

• Corporate Identification Number (CIN): U64120TN2018PTC121903
• Registration Number: 121903
• Industry Classification: Courier activities other than national post activities (NIC Code: 6412)
• Company Type: Private Limited Company
• Incorporation Date: April 4, 2018 (Operations since 2007)
• Registration Authority: ROC Chennai
• Current Status: Active

Head Office and Contact Information

ST Courier Private Limited – Head Office

• Address: No. 199, Hariyan Street, C. Pallavaram, Chennai – 600043, Tamil Nadu, India
• Location Details: Behind Arriva Company, Cantonment area, near Alstom Cricket Ground
• Office Area: 22,000 square feet
• Phone Numbers:
  • 044-22666666
  • 044-61266666
• Email Addresses:
  • info@stcourier.com
  • mdstcourier@gmail.com (Management)
  • track@stcourier.com (Tracking queries)
• Official Website: www.stcourier.com

How to Reach Head Office:

• Nearest Landmark: Crossway Parklane Airport Hotel Chennai
• Access Roads: Mariamman Kovil Street, Ponniamman Koil Street, St Stephen Church Road
• Nearby Religious Place: Manna Church

Network Infrastructure

ST Courier operates with over 2,000+ branches and 200+ transshipment hubs spread across India, making it one of the most extensive courier networks in Southern India.

Network Statistics:

Infrastructure Component	Capacity/Coverage
Total Branches	2,000+ locations
Transshipment Hubs	200+ sorting facilities
Pin Code Coverage	1,900+ pin codes
City Coverage	25+ cities
Primary Service Area	Karnataka, Tamil Nadu, Andhra Pradesh, Telangana, Kerala
Expansion Areas	Pan-India and international
Employment Generated	13,000+ direct and indirect jobs

Financial Performance

According to verified corporate records:

• Revenue (FY 2021-22): ₹50.3 Crores
• Authorized Share Capital: ₹15,00,000
• Paid-Up Capital: ₹15,00,000
• Employee Strength: 251-500 (direct employees)
• Sector: Private Sector
• Growth Trajectory: Consistent expansion in Southern Indian markets

Key Management

Directors of ST Courier Private Limited:

1. Khadar Meeran Navas Kani
2. Sirajudeen Kadar Meerakani
3. Ansari Kader Meera Gani

Last Annual General Meeting (AGM): December 30, 2023 Last Balance Sheet Filed: March 31, 2023

Client Testimonials and Recognition

ST Courier has received appreciation certificates from prominent organizations including Amway, HDFC Bank, Elista, and Annai Aravindh Herbals for their impeccable service and outstanding commitment.

Client Recognition Highlights:

Amway India: “ST Courier has been providing excellent home delivery services in Karnataka, Tamil Nadu, and Andhra Pradesh.”

HDFC Bank: “Recognized for impeccable service, outstanding commitment, swift responses, and adherence to delivery timelines.”

Elista: “Appreciated for their responsiveness and punctuality in maintaining delivery schedules.”

European Professional Doctorate Program: “Recognized for impeccable customer care and accuracy in shipment handling for the 7th Convocation Ceremony at Atlantis, The Palm Dubai (November 25, 2022).”

Core Values and Mission

Foundational Values:

• Timely Service: Commitment to on-time deliveries
• Reliability: Consistent performance across all service levels
• Customer Focus: 24/7 customer support and assistance
• Trust: Building long-term relationships with clients
• Innovation: Continuous improvement in logistics solutions

Mission Statement: To simplify express service needs through a widespread network, cutting-edge tracking technology, and customer-centric operations, serving both commercial and personal shipment requirements across urban and rural India.

Vision: Emerging as a top destination for same-day transportation while continuously expanding resources to meet unique market needs and customer expectations.

How to Track Multiple ST Courier Shipments

Individual Tracking Limitations

The official ST Courier website requires tracking each shipment separately, which can be time-consuming for businesses or individuals managing multiple packages.

Bulk Tracking Solutions

Method 1: 17TRACK Bulk Tracking

Steps for Bulk Tracking:

1. Visit 17track.net/en/carriers/st-courier
2. Enter multiple tracking numbers in the search box
3. Separate each tracking number with:
   • Commas (e.g., ST123456,ST123457,ST123458)
   • Spaces (e.g., ST123456 ST123457 ST123458)
   • New lines (one tracking number per line)
4. Click “TRACK” to view all shipments simultaneously
5. View comprehensive status for all packages in one dashboard

Advantages:

• Track up to 40 shipments at once
• Export tracking data to CSV/Excel
• Set up automated email notifications
• View historical tracking records
• Mobile app support for on-the-go tracking

Method 2: TrackingMore Business Account

Features:

• Unlimited shipment tracking
• Custom branded tracking page
• Automated customer notifications
• API integration with your website
• Multi-language support (9 languages)
• Real-time webhook alerts
• Analytics dashboard for delivery performance

Setup Process:

1. Create free TrackingMore account
2. Import tracking numbers (manual upload or API)
3. Configure notification preferences
4. Generate branded tracking pages
5. Monitor all shipments from central dashboard

Method 3: Spreadsheet Tracking System

For smaller businesses or personal use:

Create Your Tracking Sheet:

Tracking Number	Sender/Recipient	Booking Date	Current Status	Expected Delivery	Notes
ST123456	Customer A	2025-10-25	Out for Delivery	2025-10-30	Priority
ST123457	Customer B	2025-10-26	In Transit	2025-10-31	Standard
ST123458	Customer C	2025-10-27	Picked Up	2025-11-01	COD

Update Process:

• Check each tracking number daily on official website
• Update status column manually or use API integration
• Set conditional formatting for color-coded status alerts
• Create filters for pending deliveries or delays

API Integration for Businesses

For high-volume shippers, API integration provides automated tracking:

TrackingMore API Benefits:

• Real-time tracking updates pushed to your system
• Webhook notifications for status changes
• Bulk tracking requests (process hundreds of shipments)
• Standardized tracking data across multiple carriers
• Multi-carrier support (1,511+ carriers including ST Courier)
• Easy integration with comprehensive documentation
• 24/7 technical support for implementation

API Integration Steps:

1. Sign up for TrackingMore business account
2. Obtain API key from dashboard
3. Follow integration documentation
4. Test API calls with sample tracking numbers
5. Deploy to production environment
6. Monitor API usage and performance

API Use Cases:

• E-commerce platforms automatically tracking orders
• Customer service dashboards showing real-time delivery status
• Automated email/SMS notifications to customers
• Analytics tools for delivery performance monitoring
• Inventory management system integration

ST Courier Branch Locations Across India

Major City Presence

ST Courier maintains strong coverage across Southern India with expanding presence in other regions:

Tamil Nadu Network

Chennai (Head Office Region):

• Pallavaram (Head Office)
• Chengalpattu
• Tambaram
• Velachery
• Anna Nagar
• T. Nagar

Other Major Tamil Nadu Cities:

• Coimbatore (1246 Avinashi Road, Papanaikanpalayam)
• Madurai
• Trichy
• Salem
• Tirunelveli
• Erode

Karnataka Network

• Bangalore (Multiple branches)
• Mysore
• Mangalore
• Hubli
• Belgaum

Andhra Pradesh & Telangana

• Hyderabad
• Vijayawada
• Visakhapatnam
• Tirupati
• Guntur

Kerala Network

• Kochi
• Thiruvananthapuram
• Kozhikode
• Thrissur

How to Find Your Nearest ST Courier Branch

Method 1: Official Website

1. Visit www.stcourier.com
2. Navigate to “Contact Us” or “Branch Locator” section
3. Select your state and city
4. View branch addresses and contact numbers

Method 2: Google Maps Search

1. Open Google Maps
2. Search “ST Courier near me”
3. View nearby branches with addresses, phone numbers, and directions
4. Check customer reviews and ratings
5. Get real-time navigation to the branch

Method 3: Customer Support

• Call 044-22666666
• Provide your pin code or location
• Receive nearest branch details
• Get specific contact numbers for that branch

Branch Services Available

Services at ST Courier Branches:

• Package booking and shipment
• Tracking assistance and status inquiries
• Documentation support for international shipments
• Pickup scheduling
• Self-pickup of held packages
• Payment for ToPay shipments
• Complaint registration and resolution
• Packaging material purchase
• Rate inquiries and quotations
• Account opening for business customers

Branch Operating Hours:

• Weekdays: 9:00 AM – 7:00 PM
• Saturdays: 9:00 AM – 5:00 PM
• Sundays: Limited operations (select branches only)
• Holidays: Closed (national holidays)

Note: Operating hours may vary by location. Always call ahead to confirm before visiting.

Common ST Courier Tracking Problems and Solutions

Problem 1: Tracking Number Not Found

Symptoms:

• Error message: “Invalid tracking number”
• “No information available” displayed
• Tracking page shows no results

Possible Causes:

• Tracking number not yet activated in system (recent booking)
• Incorrect tracking number entered (typos)
• Package not yet picked up
• System delay in updating database
• Tracking number format mismatch

Solutions:

Step 1: Verify Tracking Number

• Double-check every character for accuracy
• Ensure no spaces before or after the number
• Confirm you’re using the correct number format
• Check if you received both docket number and order ID (use docket number)

Step 2: Wait for System Activation

• Allow 2-4 hours after booking for system update
• For branch bookings, wait until next scanning checkpoint
• Weekend bookings may take longer to activate

Step 3: Use Alternative Tracking Methods

• Try third-party platforms (17TRACK, TrackingMore)
• Contact customer support with booking receipt
• Request manual tracking status check

Step 4: Contact ST Courier

• Call 044-22666666 with your booking details
• Provide sender/recipient information
• Request tracking number verification
• Ask for manual status update

Prevention Tips:

• Take clear photo of booking receipt immediately
• Save tracking number in multiple places (email, notes app)
• Verify tracking number works before leaving branch
• Request email confirmation with tracking details

Problem 2: No Tracking Updates for 48+ Hours

Symptoms:

• Status stuck on same update for 2+ days
• No new scanning checkpoints recorded
• Expected delivery date passed without updates

Possible Causes:

• Package in transit between scanning points
• Scanning delays at hub during high-volume periods
• Technical system issues
• Package misrouted or lost
• Weekend/holiday delays
• Remote destination with limited scanning infrastructure

Solutions:

Immediate Actions:

• Wait additional 24 hours (72 hours total)
• Check if last update was before weekend/holiday
• Verify you’re tracking the correct number
• Try alternative tracking platforms for cross-verification

If No Update After 72 Hours:

• Call customer support: 044-22666666
• Provide tracking number and last known status
• Request manual package location check
• Ask for estimated resolution time
• Get reference number for your complaint

Escalation Process:

• Email complaint to info@stcourier.com
• Include tracking number, booking date, and timeline
• Request priority investigation
• Ask for compensation if delay is significant
• Follow up every 24 hours until resolved

When to Be Concerned:

• No update for 5+ business days
• Package shows “In Transit” for 7+ days
• Expected delivery date passed by 3+ days
• Unable to reach customer support

Document Everything:

• Screenshot all tracking status
• Save email correspondence
• Note call details (date, time, representative name)
• Keep booking receipt and proof of shipment value

Problem 3: Delivery Failed or Attempted

Symptoms:

• Status shows “Delivery Attempted” or “Failed Delivery”
• Package returned to local hub
• No delivery notification received

Common Reasons:

• Recipient not available at delivery address
• Incorrect or incomplete address
• Access restrictions (gated community, security)
• Contact number unreachable
• Office closed (for business deliveries)
• Recipient refused package

Immediate Solutions:

Step 1: Contact Delivery Agent

• Check tracking details for agent contact number
• Call immediately to schedule re-delivery
• Provide best time window for delivery
• Update any access instructions

Step 2: Verify Delivery Details

• Confirm delivery address is complete and accurate
• Check phone number is correct and reachable
• Provide landmark for easier location
• Mention any access code or security protocol

Step 3: Arrange Self-Pickup

• Contact nearest ST Courier branch
• Provide tracking number and ID proof
• Confirm branch address and operating hours
• Collect package within 3-5 days before return to sender

Step 4: Reschedule Delivery

• Call customer support to request re-delivery
• Specify preferred date and time window
• Ensure someone will be available
• Update delivery instructions if needed

Prevention for Future Shipments:

• Provide complete address with landmarks
• Include working phone number
• Add alternate contact number
• Specify delivery time preferences
• Inform security/reception about expected package

Problem 4: Package Delayed Beyond Expected Date

Symptoms:

• Delivery date passed with no delivery
• Tracking shows “Delayed” status
• Package stuck at hub for extended period

Possible Causes:

• High shipment volume during peak season
• Weather disruptions (floods, storms)
• Vehicle breakdown or route changes
• Customs clearance delays (international)
• Address verification issues
• Destination location accessibility problems

Resolution Steps:

Contact Customer Support:

• Call 044-22666666 immediately
• Provide tracking number and expected delivery date
• Request specific reason for delay
• Ask for new estimated delivery date
• Get compensation details if eligible

Document the Delay:

• Screenshot tracking history showing delay
• Note original vs. actual delivery timeline
• Keep all communication records
• Calculate delay duration for claims

Request Compensation:

• Inquire about refund policy for delayed shipments
• If insurance purchased, check claim eligibility
• Document any financial loss due to delay
• Submit formal complaint if delay is excessive

Alternative Actions:

• Ask for priority processing to expedite delivery
• Arrange self-pickup from current hub location
• Request direct delivery to alternate address
• Cancel and request return if urgency passed

Delay Thresholds:

• Acceptable: 1-2 days beyond expected date
• Concerning: 3-4 days delay
• Escalation Required: 5+ days delay

Problem 5: Package Shows Delivered But Not Received

Symptoms:

• Tracking status shows “Delivered”
• Recipient never received package
• Signature/proof of delivery doesn’t match

Immediate Actions (First 24 Hours):

Step 1: Verify Delivery Details

• Check tracking for exact delivery time and date
• Review delivery location mentioned in tracking
• Look for signature or photo proof of delivery
• Verify delivered to correct address

Step 2: Check with Neighbors/Security

• Ask neighbors if they accepted on your behalf
• Check with building security or reception
• Look in common delivery areas (mailroom, front desk)
• Check alternate entrances or back doors

Step 3: Contact ST Courier Immediately

• Call 044-22666666 within 24 hours
• Provide tracking number and delivery details
• Request proof of delivery (signature, photo)
• Ask for delivery agent contact information
• File official complaint/investigation request

Step 4: Escalate if Unresolved

• Email detailed complaint to info@stcourier.com
• Include tracking number, delivery timestamp, photos
• Request formal investigation
• Ask about insurance claim process
• Document all communication

Step 5: File Insurance Claim

• If package insured, initiate claim process
• Provide booking receipt and declared value proof
• Submit all tracking and communication records
• Include police complaint copy if high-value item
• Follow up regularly until resolved

Important Timeline:

• Report within 24 hours of delivery status update
• File formal complaint within 48 hours
• Insurance claims typically within 7 days
• Investigation results: 7-15 business days

Problem 6: Wrong Package Delivered

What to Do:

• Do not open package addressed to someone else
• Note tracking number on delivered package
• Contact ST Courier immediately: 044-22666666
• Arrange return pickup of wrong package
• Provide your correct tracking number for your package
• Keep package sealed until collection

Frequently Asked Questions (FAQs)

General Tracking Questions

Q1: How long does it take for ST Courier tracking to activate after booking?

A: ST Courier tracking typically activates within 2-4 hours after your package is picked up and scanned into the system. For bookings made at branch offices, tracking becomes active immediately after the first scan. If your tracking number doesn’t work after 6 hours, contact customer support at 044-22666666 or try using third-party tracking platforms like 17TRACK or TrackingMore.

Q2: Can I track ST Courier shipments without a tracking number?

A: No, you cannot track ST Courier shipments without a tracking number. The tracking number (docket number/consignment number) is essential for locating your package in the system. However, you can use alternative identifiers in some cases:

• Order ID (for e-commerce shipments)
• Shipment ID or PRO number
• Invoice number (if linked to shipment)
• Contact customer support with sender/recipient details and booking date for manual assistance

Q3: Is ST Courier tracking available 24/7?

A: Yes, the ST Courier online tracking system is available 24/7 on their official website (www.stcourier.com) and through third-party tracking platforms like 17TRACK, TrackingMore, and Ship24. However, tracking updates depend on scanning at checkpoints during operational hours. Customer support phone lines operate during business hours (9 AM – 7 PM weekdays), though emergency support may be available.

Q4: Why is my ST Courier tracking showing “No Information Available”?

A: This message appears for several reasons:

• Tracking number not yet activated (wait 2-4 hours after booking)
• Incorrect tracking number entered (verify for typos)
• Package not yet picked up from sender
• System delay in updating database
• Weekend or holiday booking delays
• Very recent booking (give it 6-12 hours)

Solution: Double-check your tracking number, wait a few hours, and try third-party tracking sites. If still unresolved after 24 hours, contact customer support.

Q5: Can I track multiple ST Courier shipments at once?

A: Yes, you can track multiple ST Courier shipments simultaneously using third-party platforms:

• 17TRACK: Enter up to 40 tracking numbers separated by commas, spaces, or new lines
• TrackingMore: Bulk tracking with business account, unlimited shipments
• AfterShip: Multi-shipment tracking with automated notifications

The official ST Courier website requires tracking each shipment individually. For businesses managing high volumes, consider API integration through TrackingMore or AfterShip.

Delivery-Related Questions

Q6: How long does ST Courier take to deliver within India?

A: ST Courier delivery times vary based on distance and service type:

Domestic Delivery Times:

• Same City: 4-8 hours (same-day service)
• Metro to Metro: 1-2 business days
• Metro to State Capitals: 2-3 business days
• Metro to Tier-2 Cities: 3-4 business days
• Rural/Remote Areas: 4-6 business days
• Surface Cargo: 5-7 business days (economical option)

Factors affecting delivery: booking time, weather conditions, peak seasons, destination accessibility, and service type selected.

Q7: What should I do if my ST Courier package is delayed?

A: Follow this step-by-step approach for delayed packages:

If 1-2 days delayed:

• Check for weekend/holiday between booking and expected delivery
• Verify tracking for any status updates or issues
• Wait 24 more hours as minor delays are common

If 3+ days delayed:

• Call customer support immediately: 044-22666666
• Provide tracking number and booking details
• Request specific reason for delay and new ETA
• Ask for priority handling if urgent
• Get reference number for your complaint

If 5+ days delayed:

• Email formal complaint to info@stcourier.com
• Request compensation or refund if applicable
• Escalate to management if no resolution
• Consider filing consumer complaint if significantly delayed

Document all communication and tracking history for potential claims or compensation.

Q8: Does ST Courier deliver on Sundays and public holidays?

A: ST Courier operates with limited delivery services on Sundays, typically in major metro cities for urgent/express shipments. Public holiday deliveries are generally not available, except for critical pre-arranged shipments.

Operational Hours:

• Regular Weekdays: Full operations, 9 AM – 7 PM
• Saturdays: Full operations, 9 AM – 5 PM
• Sundays: Limited express deliveries in select cities
• National Holidays: Closed (offices and deliveries)

For urgent Sunday/holiday delivery, contact customer support in advance to check availability and arrange special delivery at possible additional charges.

Q9: How many delivery attempts does ST Courier make?

A: ST Courier typically makes 2-3 delivery attempts for standard shipments:

Attempt 1: Initial delivery during standard delivery window Attempt 2: Rescheduled delivery after contacting recipient (usually next business day) Attempt 3: Final attempt if recipient requests specific time/date

After Failed Attempts:

• Package held at local branch for 3-5 days
• Customer notified to arrange self-pickup
• After hold period, package returned to sender
• Return shipping charges may apply

Best Practices:

• Provide accurate contact number for delivery coordination
• Respond quickly to delivery agent calls
• Update delivery instructions if you’ll be unavailable
• Arrange self-pickup proactively if delivery timing is difficult

Q10: Can I change the delivery address after ST Courier has picked up my package?

A: Address changes after pickup are possible but have limitations:

When Address Change is Possible:

• Package still at origin hub (within 24 hours of booking)
• Package in transit but not yet reached destination hub
• Package held at destination branch (before delivery attempts)

Process for Address Change:

1. Contact customer support immediately: 044-22666666
2. Provide tracking number and original address
3. Give new complete delivery address with pin code
4. Confirm address is in serviceable area
5. Additional charges may apply (₹50-200 depending on location)
6. Get confirmation of address update

When Address Change is NOT Possible:

• Package already out for delivery
• Delivered status showing
• New address is outside serviceable area
• International shipments (customs clearance completed)

Alternative: Arrange self-pickup from current hub location if address change isn’t feasible.

Service-Related Questions

Q11: Does ST Courier provide international shipping?

A: Yes, ST Courier provides international courier services to over 220 countries worldwide. Their international services include:

International Services:

• Express document delivery (contracts, certificates, legal papers)
• International parcel shipping (up to 30 kg)
• Customs clearance assistance
• Prohibited item screening
• Door-to-door delivery with local partners
• Real-time international tracking
• Multi-modal transport (air, sea, ground)

Popular International Destinations:

• Middle East: UAE, Saudi Arabia, Qatar, Kuwait, Oman (3-5 days)
• Asia Pacific: Singapore, Malaysia, Thailand, Hong Kong (3-6 days)
• Europe: UK, Germany, France, Italy, Netherlands (5-8 days)
• North America: USA, Canada (5-10 days)
• Australia & NZ: 6-10 business days

International Shipping Requirements:

• Valid ID proof (passport for sender)
• Detailed customs declaration
• Invoice for commercial shipments
• Restricted item compliance
• Proper packaging as per international standards

For international rates and specific country guidelines, visit your nearest ST Courier branch or call 044-22666666.

Q12: What is the maximum weight ST Courier can handle?

A: ST Courier handles various weight ranges based on service type:

Document Services:

• Maximum weight: 2 kg
• Ideal for: Papers, contracts, certificates, legal documents

Parcel Services (Domestic):

• Express Courier: Up to 30 kg per package
• Surface Cargo: Up to 50 kg per package
• Bulk shipments: Multiple packages accepted with combined weight limits

International Shipments:

• Standard limit: 30 kg per package
• Volumetric weight calculations apply
• Oversized items require special handling

For Heavy/Bulk Shipments:

• Contact branch for custom solutions
• Surface cargo recommended for cost-effectiveness
• Freight services available for very heavy items (50+ kg)
• Pallet shipments possible with advance arrangement

Volumetric Weight Formula: (Length x Width x Height in cm) ÷ 5000 = Volumetric Weight in kg

If volumetric weight exceeds actual weight, higher weight is charged. Always confirm weight limits and pricing before booking heavy shipments.

Q13: Does ST Courier offer Cash on Delivery (COD) service?

A: Yes, ST Courier offers comprehensive COD (Cash on Delivery) services, particularly popular for e-commerce businesses and online sellers.

COD Service Features:

• Delivery agent collects payment from recipient
• Multiple payment options (cash, card, UPI in select areas)
• Daily or weekly remittance to seller
• Real-time COD collection tracking
• Minimal documentation requirements
• Risk coverage options available
• COD limit: Typically up to ₹50,000 (varies by customer agreement)

COD Process Flow:

1. Seller creates shipment with COD option
2. ST Courier delivers package to customer
3. Customer pays delivery agent at time of delivery
4. Agent deposits collected amount
5. ST Courier remits funds to seller within 7-14 business days
6. Online remittance tracking available

COD Charges:

• Percentage-based fees: 1.5% – 3% of COD amount (negotiable for high volume)
• Minimum COD handling fee: ₹20-50 per shipment
• Remittance charges may apply

For E-commerce Businesses:

• API integration for automated COD order processing
• Bulk COD shipment management
• Dedicated account manager for high-volume COD
• Faster remittance cycles available

Contact ST Courier for COD service activation and customized pricing for your business needs.

Q14: How can I file a complaint if my ST Courier package is lost or damaged?

A: Follow this comprehensive complaint filing process for lost or damaged packages:

Step 1: Immediate Documentation

• Take photos/videos of damaged package immediately
• Do not discard packaging materials
• Keep all pieces if items are broken
• Screenshot tracking history showing all statuses
• Save booking receipt and declared value proof

Step 2: Contact Customer Support (Within 24-48 Hours)

• Call: 044-22666666
• Email: info@stcourier.com
• Provide: Tracking number, booking date, damage/loss details
• Request: Complaint reference number
• Ask for: Investigation timeline and claims process

Step 3: File Written Complaint Send detailed email to info@stcourier.com including:

• Tracking number and booking receipt
• Photos of damaged package/items
• Declared value and insurance details
• Incident description with timeline
• Your contact information and bank details (for refund)

Step 4: Insurance Claim (If Applicable)

• Submit claim within 7 days of delivery/loss confirmation
• Provide purchase invoice or value proof
• Include all damage documentation
• Cooperate with investigation process
• Follow up every 3-4 days for status

Step 5: Escalation (If Unresolved)

• Email management: mdstcourier@gmail.com
• Request escalation to senior management
• Provide complete complaint history
• State your expected resolution and timeline
• Consider consumer forum if necessary (after 30 days)

Compensation Guidelines:

• Insured packages: Up to declared value
• Uninsured packages: Limited liability (typically ₹100-500)
• Damaged items: Repair cost or replacement value (whichever is lower)
• Delayed delivery: Possible refund of shipping charges

Investigation Timeline:

• Initial response: 24-48 hours
• Investigation completion: 7-15 business days
• Claim settlement: 15-30 business days

Prevention Tips:

• Always purchase insurance for valuable items
• Properly pack fragile items with adequate cushioning
• Declare accurate value at booking
• Use sturdy boxes and quality packing materials

Q15: Can I track ST Courier packages using a mobile app?

A: While ST Courier doesn’t have an official dedicated mobile app, you can track shipments on mobile devices using several methods:

Option 1: Mobile Website (Official)

• Visit www.stcourier.com on mobile browser
• Fully responsive design works on all smartphones
• Enter tracking number in search field
• View real-time updates formatted for mobile screens
• No app download required
• Works on iOS, Android, and all mobile browsers

Option 2: Third-Party Mobile Apps

17TRACK Mobile App:

• Available on iOS App Store and Google Play Store
• Track ST Courier and 2,982+ other carriers
• Push notifications for status updates
• Bulk tracking capability
• Shipment history storage
• Free to download and use

TrackingMore Mobile:

• Cross-platform tracking app
• Automated notifications
• Multi-language support
• Branded tracking pages
• E-commerce integration

AfterShip Mobile:

• Popular tracking app
• 1,100+ carrier support including ST Courier
• Email and SMS notifications
• Shopify integration
• Clean, user-friendly interface

Ship24 Mobile:

• Global courier tracking
• Webhook support
• Real-time updates
• API documentation for developers

Option 3: SMS Tracking For quick updates without internet:

• Send tracking number to customer support number
• Receive status via text message
• No smartphone required

Option 4: Email Tracking

• Email tracking number to track@stcourier.com
• Receive detailed status report via email reply

Best Practice Recommendation: For regular tracking needs, use 17TRACK mobile app combined with ST Courier’s mobile website. For business users managing multiple shipments, TrackingMore or AfterShip apps offer better bulk tracking and automation features.

All third-party apps are free for basic tracking, with premium features available through paid subscriptions for business users.

Tips for Efficient ST Courier Tracking

For Senders (Shippers)

Before Booking:

• Verify recipient’s complete address with pin code and landmark
• Provide working phone number (yours and recipient’s)
• Choose appropriate service type based on urgency
• Declare accurate package value and contents
• Consider insurance for valuable items (>₹5,000)
• Use proper packaging for fragile items

During Booking:

• Take clear photo of booking receipt immediately
• Save tracking number in multiple places (phone, email, cloud)
• Request email confirmation with tracking details
• Share tracking number with recipient right away
• Keep copy of declared value and contents list
• Note customer support number for quick access

After Dispatch:

• Check tracking status within 6 hours to confirm activation
• Monitor tracking daily during transit
• Enable notifications on third-party apps if using
• Respond quickly to any customer support calls
• Inform recipient about expected delivery date
• Keep booking receipt until successful delivery

Pro Tips:

• Book early in the day for same-day processing
• Avoid booking on weekends if urgent (may delay pickup)
• Use landmark in address to help delivery agents
• Pack items securely to avoid damage claims
• Consider express service for time-sensitive shipments
• Build relationship with local branch for better service

For Recipients

Preparation:

• Request tracking number from sender immediately upon order
• Save ST Courier customer support number: 044-22666666
• Add tracking number to 17TRACK or TrackingMore app
• Enable push notifications for delivery updates
• Ensure delivery address is accessible during business hours
• Inform security/reception about expected package

Active Tracking:

• Check tracking morning and evening during expected delivery window
• Act immediately on “Out for Delivery” status
• Keep phone accessible when package is nearby
• Arrange someone to receive if you’ll be unavailable
• Prepare ID proof for verification at delivery
• Clear any access restrictions (locked gates, parking issues)

At Delivery:

• Inspect package before signing delivery receipt
• Check for external damage on box/packaging
• Open immediately and verify contents if suspicious
• Photograph any damage for claims
• Report issues within 24 hours to preserve claim rights
• Keep packaging materials if filing damage claim

If Issues Arise:

• Contact delivery agent immediately using tracking phone number
• Call customer support if agent unreachable: 044-22666666
• Request redelivery at convenient time
• Consider self-pickup from branch if timing difficult
• Update delivery instructions for smoother delivery
• Document all communication for potential disputes

ST Courier vs Competitors: Comparison Analysis

Feature	ST Courier	Blue Dart	DTDC	Delhivery	Professional
Founded Year	2007 (Inc. 2018)	1983	1990	2011	1985
Coverage (Pin Codes)	1,900+	35,000+	12,500+	18,000+	19,000+
Branch Network	2,000+	3,500+	10,000+	5,000+	5,000+
Strength Region	South India	Pan-India	Pan-India	Pan-India	Pan-India
International Reach	220+ countries	220+ countries	235+ countries	Limited	200+ countries
Primary Service	Express Surface & E-commerce	Air Express	Multi-modal	E-commerce Focus	B2B & B2C Express
COD Service	✓ Available	✓ Available	✓ Available	✓ Extensive	✓ Available
Real-Time Tracking	✓ GPS-enabled	✓ Advanced	✓ Standard	✓ AI-powered	✓ Standard
Same-Day Delivery	✓ Select cities	✓ Major metros	✓ Limited	✓ Available	✓ Limited
Customer Rating	4.1/5	4.4/5	4.0/5	4.2/5	3.9/5
Pricing	Competitive	Premium	Economical	Competitive	Moderate
Best For	South India shipments, Regional businesses	Fast air delivery, Documents	Budget shipping, COD	E-commerce, Tech integration	Business shipments
Unique Advantage	Strong South India network	Fastest delivery speed	Extensive COD network	Technology-driven solutions	Established brand legacy

When to Choose ST Courier Over Competitors

Choose ST Courier When:

• Shipping within South India (Tamil Nadu, Karnataka, Andhra Pradesh, Telangana, Kerala)
• Need competitive pricing with reliable service
• Regional business operations in Southern states
• E-commerce orders concentrated in South
• Looking for personalized local service
• Value strong regional network over pan-India presence

Choose Competitors When:

• Blue Dart: Urgent documents need air express, premium service priority, nationwide coverage essential
• DTDC: Budget is primary concern, extensive pin code coverage needed, heavy COD operations
• Delhivery: High-tech integration required, large e-commerce volumes, need advanced analytics
• Professional: Established corporate relationships, specific industry requirements

Security and Data Privacy

Package Security Measures

Physical Security:

• GPS tracking on all vehicles during transit
• Barcode scanning at every checkpoint
• CCTV surveillance at hub facilities
• Trained security personnel at branches
• Tamper-proof packaging options available
• Sealed containers for valuable items

Risk Management:

• Insurance coverage options (up to declared value)
• Secure handling protocols for high-value shipments
• Background-verified delivery personnel
• Real-time vehicle monitoring
• Dedicated customer care for concerns

Data Privacy Protection

Tracking Information Security:

• Secure HTTPS encryption on website
• No personal data shared with third parties
• Tracking numbers are non-sequential (prevents guessing)
• Limited access to customer information
• Compliance with data protection regulations

Customer Privacy Best Practices:

• Don’t share tracking numbers publicly on social media
• Use official ST Courier channels for tracking
• Avoid third-party sites requesting personal information
• Keep booking receipts confidential
• Report suspicious tracking inquiries immediately

What ST Courier Collects:

• Sender and recipient contact information
• Delivery addresses
• Package contents declaration
• Payment information (processed securely)
• Tracking activity logs

What ST Courier Does NOT Share:

• Customer personal details with unauthorized parties
• Shipment contents with third parties
• Tracking data for marketing purposes
• Contact information to external advertisers

Prohibited and Restricted Items

ST Courier does not accept certain items for shipping to ensure security and legal compliance:

Strictly Prohibited:

• Explosives, firearms, ammunition
• Illegal drugs and narcotics
• Hazardous chemicals and radioactive materials
• Currency, coins, precious metals (without authorization)
• Perishable food items requiring refrigeration
• Live animals and plants
• Pornographic materials
• Counterfeit goods and pirated items

Restricted Items (Require Special Documentation):

• Pharmaceuticals and medicines (prescription required)
• Electronic goods above certain values
• High-value jewelry and gemstones
• Alcohol and tobacco products (with permits)
• Documents of national importance
• Biological samples (with certification)

Always declare contents accurately during booking. False declarations may result in package confiscation, legal action, and permanent service ban.

Packaging Guidelines for Safe Delivery

Proper Packaging Standards

For Documents:

• Use padded envelopes or document covers
• Place documents in waterproof plastic sleeves
• Use cardboard stiffeners for important papers
• Seal all edges with strong packing tape
• Label clearly as “Documents – Handle with Care”

For Electronics and Fragile Items:

• Original manufacturer packaging preferred
• Bubble wrap with minimum 2 inches cushioning on all sides
• Fill empty spaces with packing peanuts or air pillows
• Use sturdy double-walled cardboard boxes
• Mark clearly: “FRAGILE – HANDLE WITH CARE”
• Consider insurance for items over ₹5,000

For Clothing and Textiles:

• Use waterproof polybags
• Fold neatly to minimize creasing
• Place in sturdy cardboard boxes
• Seal all openings to prevent moisture entry

For Heavy Items:

• Use reinforced boxes with extra bottom support
• Distribute weight evenly
• Use corner protectors for valuable items
• Double-box for maximum protection
• Label: “HEAVY – LIFT WITH CARE”

Packaging Materials Available

ST Courier branches typically offer:

• Cardboard boxes (various sizes)
• Bubble wrap sheets
• Packing tape
• Polybags and document envelopes
• Packing peanuts and air pillows
• Fragile item labels and stickers

Cost: Packaging materials available at nominal charges at branches or free for premium service bookings.

How to Book ST Courier Shipments

Booking Methods

Method 1: Book at ST Courier Branch

Steps:

1. Find nearest branch using Google Maps or website
2. Visit during operating hours with your package
3. Fill booking form with sender/recipient details
4. Declare contents and package value
5. Choose service type (express, standard, international)
6. Pay shipping charges (cash, card, UPI)
7. Receive booking receipt with tracking number
8. Save tracking number for monitoring

Required Information:

• Complete sender details (name, address, phone)
• Complete recipient details (name, address, phone, landmark)
• Package contents description
• Declared value (for insurance)
• Package weight and dimensions

Method 2: Schedule Pickup from Home/Office

Process:

1. Call customer support: 044-22666666
2. Provide pickup address and preferred time
3. Share package details (size, weight, destination)
4. ST Courier executive visits for pickup
5. Payment at pickup (cash/online)
6. Receive tracking number on the spot
7. Start tracking after 2-4 hours

Pickup Charges:

• Free pickup for shipments above certain weight/value
• Nominal charges (₹30-50) for smaller packages
• Volume discounts for business customers

Method 3: Online Booking (If Available)

Check ST Courier website for online booking portal:

1. Register/login to customer account
2. Enter shipment details online
3. Schedule pickup date and time
4. Make online payment
5. Receive tracking number via email/SMS
6. Track shipment from dashboard

Rate Calculation Factors

ST Courier charges based on:

Weight-Based Pricing:

• Actual weight vs. volumetric weight (higher is charged)
• Volumetric formula: (L x W x H) ÷ 5000 = Volumetric weight in kg

Distance-Based Pricing:

• Local/City: Lowest rates
• Within State: Moderate rates
• Interstate: Higher rates
• International: Premium rates

Service Type:

• Express: Higher cost, faster delivery
• Standard: Economical, longer transit
• Air cargo: Premium pricing
• Surface cargo: Budget-friendly

Additional Charges:

• COD handling fee: 1.5% – 3% of COD amount
• Insurance: 0.5% – 1% of declared value
• Pickup charges: ₹30-50 (waived for bulk)
• Remote area surcharge: Applicable for certain pin codes
• Fuel surcharge: Variable based on fuel prices

Sample Rates (Indicative):

• 0.5 kg document within city: ₹40-60
• 1 kg parcel within state: ₹60-90
• 5 kg interstate: ₹150-250
• International 1 kg to UAE: ₹800-1,200

For Exact Rates: Visit branch or call 044-22666666 with weight, dimensions, and destination pin code.

ST Courier API Integration for Businesses

Why Integrate ST Courier Tracking API

Benefits for E-commerce Businesses:

• Automate tracking updates on order pages
• Send automated email/SMS to customers
• Reduce “Where is my order?” support tickets
• Improve customer satisfaction scores
• Display real-time delivery status
• Branded tracking experience
• Multi-carrier support in single interface

Recommended API Integration Partners

TrackingMore API

Features:

• 1,511+ carriers including ST Courier
• 99.99% uptime guarantee
• Real-time webhook notifications
• Bulk tracking capabilities
• 9 language support
• Comprehensive documentation
• 24/7 technical support

Pricing:

• Free tier: 100 shipments/month
• Paid plans: Starting $9/month for 500 shipments
• Enterprise: Custom pricing for high volume

Integration Steps:

1. Sign up at www.trackingmore.com
2. Obtain API key from dashboard
3. Follow developer documentation
4. Test with sample tracking numbers
5. Deploy to production environment
6. Monitor API usage and performance

AfterShip API

Features:

• 1,100+ carrier support
• Automated customer notifications
• Estimated delivery date predictions
• Custom branded tracking pages
• Shopify, WooCommerce, Magento plugins
• Advanced analytics dashboard

Integration Platforms:

• Shopify apps
• WooCommerce plugins
• Magento extensions
• Custom API integration

17TRACK API

Features:

• 2,982+ courier companies
• Global tracking coverage
• Free basic API access
• JSON response format
• Developer-friendly documentation
• Webhook support

API Integration Use Cases

For Online Retailers:

• Automatically sync order status with ST Courier tracking
• Display tracking updates on customer account pages
• Send email notifications at key milestones
• Create branded tracking landing pages

For Marketplace Sellers:

• Bulk upload tracking numbers from dashboard
• Automated buyer communication
• Reduce marketplace seller rating issues
• Proof of shipment and delivery

For Logistics Companies:

• Multi-carrier tracking dashboard
• Client portal with tracking access
• Automated exception management
• Performance analytics and reporting

Customer Service and Support

ST Courier Customer Care Channels

Primary Contact Methods:

Contact Type	Details	Best For	Response Time
Phone Support	044-22666666, 044-61266666	Urgent issues, immediate assistance	Immediate (business hours)
Email Support	info@stcourier.com	Detailed complaints, documentation	24-48 hours
Tracking Email	track@stcourier.com	Tracking-specific queries	2-4 hours
Management Email	mdstcourier@gmail.com	Escalated complaints	48-72 hours
Branch Visit	2,000+ locations nationwide	In-person assistance, package booking	Immediate
Website	www.stcourier.com	Tracking, branch locator, information	24/7

Common Customer Service Requests

Tracking Issues:

• Tracking number not working
• No updates for extended period
• Status showing incorrect information
• Lost package investigations

Delivery Problems:

• Failed delivery attempts
• Address changes mid-transit
• Delayed shipments
• Package not received but shows delivered

Billing and Payments:

• Rate inquiries and quotations
• Payment receipt requests
• Refund processing
• COD remittance queries

Documentation:

• Invoice copies
• Proof of delivery
• Customs paperwork
• Insurance claim forms

Customer Service Best Practices

When Calling Support:

• Have tracking number ready before calling
• Note the date and time of call
• Write down representative name and reference number
• Clearly explain issue with relevant details
• Request estimated resolution timeline
• Follow up if promised callback doesn’t happen

When Emailing:

• Use clear subject line with tracking number
• Include all relevant details in first email
• Attach supporting documents (photos, receipts)
• Keep email concise but comprehensive
• Request acknowledgment and timeline
• Follow up if no response in 48 hours

Escalation Process:

1. Contact primary customer support (phone/email)
2. Request escalation to supervisor if unresolved
3. Email management at mdstcourier@gmail.com
4. File formal written complaint with timelines
5. Consider consumer forum if no resolution (after 30 days)

Conclusion: Mastering ST Courier Tracking

ST Courier tracking provides complete visibility into your shipment’s journey across India and internationally. With a strong network of 2,000+ branches, 200+ transshipment hubs, and coverage across 1,900+ pin codes, ST Courier has established itself as a reliable logistics partner, especially for Southern Indian regions. You can also track Safexpress Tracking from our website.

Key Takeaways

✓ Multiple Tracking Options: Official website, third-party platforms (17TRACK, TrackingMore), phone support, and email tracking available 24/7

✓ Comprehensive Coverage: 1,900+ pin codes with strong presence in Tamil Nadu, Karnataka, Andhra Pradesh, Telangana, and Kerala

✓ Diverse Services: Express courier, surface cargo, air services, international shipping to 220+ countries, COD, and reverse logistics

✓ Reliable Infrastructure: 2,000+ branches, 200+ hubs, creating employment for 13,000+ people

✓ Customer Support: Accessible support through phone (044-22666666), email (info@stcourier.com), and in-person at branches

✓ Business Solutions: API integration, bulk shipment management, e-commerce logistics, COD services

✓ Award-Winning Service: Appreciated by Amway, HDFC Bank, Elista, and multiple corporate clients

Quick Start Guide

For First-Time Users:

1. Save your tracking number immediately after booking
2. Bookmark ST Courier website and customer support number
3. Enable tracking on 17TRACK or TrackingMore app
4. Monitor status daily during expected delivery window
5. Contact support immediately if issues arise

For Business Users:

1. Open corporate account with ST Courier
2. Integrate tracking API for automation
3. Set up branded tracking pages
4. Schedule regular pickups for convenience
5. Negotiate volume discounts

For E-commerce Sellers:

1. Connect ST Courier with your platform
2. Automate COD order fulfillment
3. Set up reverse logistics for returns
4. Use bulk tracking tools
5. Monitor delivery performance metrics

Why Choose ST Courier

Regional Advantage: If your primary shipments are within South India, ST Courier offers unmatched local presence, competitive pricing, and understanding of regional logistics challenges that national carriers may overlook.

Growing Infrastructure: With consistent expansion from 2007 founding to 2,000+ branches today, ST Courier demonstrates commitment to growth and service improvement.

Customer-Centric Approach: Appreciated by major corporations and valued by individual customers, ST Courier balances professional service with personalized attention.

Comprehensive Tracking: Multiple tracking methods ensure you’re never without shipment visibility, whether using official channels or third-party platforms.

Final Recommendations

For Tracking Success:

• Always save tracking numbers in multiple locations
• Check tracking status daily during transit periods
• Act immediately on delivery attempt notifications
• Contact support within 24 hours of any issues
• Document all communication for potential claims

For Smooth Deliveries:

• Provide complete addresses with landmarks
• Include working contact numbers
• Inform recipients about expected deliveries
• Respond quickly to delivery agent calls
• Arrange self-pickup if delivery timing is challenging

For Business Growth:

• Consider API integration for automation
• Build relationship with local ST Courier branch
• Negotiate contracts for regular high-volume shipping
• Use analytics to optimize delivery performance
• Invest in proper packaging to reduce damage claims