Trackon Courier Tracking: Complete Guide to Real-Time Parcel Tracking in India (2025)

In India’s rapidly growing logistics sector, tracking your courier shipments has become non-negotiable. Whether you’re an e-commerce seller shipping 100 orders daily or an individual sending important documents across the country, Trackon Courier handles over 2 lakh consignments daily across 5000+ pin codes, making it one of India’s most trusted courier networks.

This comprehensive guide covers everything about Trackon courier tracking—from entering your AWB number to understanding delivery statuses, troubleshooting delays, and leveraging tracking for business growth.

What You’ll Learn:

• How to track Trackon parcels using multiple methods (AWB, Order number, Mobile app)
• Understanding every tracking status and what actions to take
• Comparison of Trackon services (Prime Track vs Express Standard)
• Solutions to common tracking problems
• Business integration tips for seamless logistics

1. What is Trackon Courier? Understanding India’s Leading Logistics Provider

Trackon Couriers Private Limited was established in 2002 with just two offices in Delhi and Mumbai. Today, it has grown to a network of over 10,000 employees and has achieved a turnover of more than 240 crores by fiscal year 2018-2019.

Key Company Statistics (2025)

Metric	Details
Founded	2002
Headquarters	New Delhi, India
Daily Shipments	200,000+ consignments
PIN Code Coverage	5,000+ locations
Employee Strength	10,000+
Office Network	4,000+ conveniently located offices
Cities Covered	47+ major cities
Service Modes	Surface, Rail, Air Express

Trackon’s Core Strengths

Geographic Dominance in North India: Trackon operates primarily in North India with extensive presence in neighboring countries, making it ideal for businesses targeting northern markets.

Technology Integration: Real-time GPS tracking, automated sorting facilities, and API integration for e-commerce platforms ensure transparency throughout the delivery journey.

Service Diversity: From next-day Prime Track delivery to economical surface cargo, Trackon offers solutions for every shipping need and budget.

2. How to Track Trackon Courier Online: 5 Proven Methods

Method 1: Official Trackon Website Tracking (Most Accurate)

Step-by-Step Process:

1. Visit Official Portal: Navigate to https://trackon.in/ or https://trackoncourier.com/
2. Locate Tracking Section: Find the “Track Your Shipment” box on the homepage (right side)
3. Select Number Type: Choose between:
   • AWB Number (Air Waybill): 10-12 digit unique shipment identifier
   • Order/Reference Number: Your booking reference
4. Enter Tracking Number:
   • Single tracking: Enter one number
   • Multiple tracking: Click “Multiple Tracking Numbers” to track up to 30 shipments simultaneously
5. Click “Track” Button: System retrieves real-time location data
6. Review Tracking Details: See current status, location, estimated delivery date

Pro Tip: Bookmark the tracking page for quick access. The URL parameter structure is: trackon.in/track?awb=[YOUR_NUMBER]

Method 2: Third-Party Tracking Aggregators

Popular platforms that support Trackon tracking:

Platform	Max Simultaneous Tracking	Additional Features
ParcelPanel	30 numbers	Email notifications, Multi-courier tracking
Ship24	10 numbers	Global courier integration
AfterShip	Unlimited (paid)	API access, Analytics dashboard
Parcel Monitor	Multiple	Language translation, CRM integration

Advantages of Third-Party Tracking:

• Track Trackon + other couriers (DTDC, Blue Dart, India Post) in one place
• Automated email/SMS notifications
• Historical tracking data storage
• Better mobile optimization

Method 3: Trackon Mobile App Tracking

Download Links:

• Android: Google Play Store (search “Trackon Courier”)
• iOS: Apple App Store

App Features:

• Scan AWB barcode using camera
• Push notifications for delivery updates
• Free pickup scheduling
• Complaint registration
• Rate calculator

How to Track via App:

1. Open Trackon app → Login/Guest mode
2. Tap “Track Shipment”
3. Enter AWB or scan barcode
4. View real-time updates with map visualization

Method 4: SMS Tracking

Send an SMS to 56677 in this format:

TRACK [AWB NUMBER]

Example: TRACK 1234567890

You’ll receive instant status via SMS. Ideal for feature phone users or limited internet connectivity.

Method 5: Customer Service Tracking

Phone Numbers by City:

City	Contact Number	Timings
Delhi NCR	+91 11 4559-3500	10 AM – 7 PM
Mumbai	+91 22 4559-3500	10 AM – 7 PM
Bangalore	+91 80 2856-7030	10 AM – 7 PM
Ahmedabad	+91 79 4024-2100	10 AM – 7 PM
National Helpline	+91 844-801-1011	10 AM – 7 PM (Mon-Sun)

Email Support: customercare@trackoncourier.com

3. Understanding Trackon Tracking Number Format & Types

AWB (Air Waybill) Number Structure

Each Trackon package is assigned a distinct tracking number, typically consisting of 10 or 12 digits. You can also track Shree Maruti Courier Tracking from our website.

Format Breakdown:

Example: 1234567890 (10 digits)
Example: 123456789012 (12 digits)

Key Characteristics:

• No alphabets: Only numeric characters (0-9)
• No special characters: No dashes, spaces, or symbols
• Unique identifier: Each shipment gets one AWB number throughout its journey

Where to Find Your Tracking Number

1. Shipping Receipt/Docket

• Printed prominently at the top
• Usually accompanied by barcode
• Format: “AWB No: XXXXXXXXXX”

2. Booking Confirmation Email

• Subject line contains AWB
• Hyperlinked to tracking page
• PDF attachment with full details

3. SMS Notification

• Sent immediately after booking
• Format: “Your Trackon AWB: XXXXXXXXXX has been booked”

4. Customer Portal

• Login to Trackon account
• Navigate to “My Shipments”
• View all active AWB numbers

Order/Reference Number Alternative

Some corporate clients receive custom reference numbers instead of AWB:

• Format varies by agreement
• Can contain alphanumeric characters
• Links to AWB internally

4. Trackon Tracking Status Explained: Complete Guide

Understanding tracking statuses helps you anticipate delivery and take proactive action.

11 Common Tracking Statuses & Meanings

Status	Meaning	What It Means for You	Typical Duration
Shipment Booked	Parcel registered in system	Awaiting pickup from origin	2-4 hours
Picked Up	Collected from sender	In transit to origin hub	4-12 hours
In Transit	Moving between facilities	Traveling via road/rail/air	1-4 days
Reached Origin Hub	Arrived at sorting center	Being sorted for dispatch	4-8 hours
Dispatched from Origin	Left origin city	En route to destination city	1-3 days
Reached Destination Hub	Arrived in recipient’s city	Final sorting underway	4-12 hours
Out for Delivery	On delivery vehicle	Will deliver today	2-8 hours
Delivered	Successfully handed over	Delivery complete	–
Delivery Failed	Delivery attempted but unsuccessful	Check reason code	Retry scheduled
Exception	Problem encountered	Requires attention	Varies
Return to Sender	Being sent back to origin	Undeliverable	3-7 days

Detailed Status Explanations

“In Transit” – Deep Dive

This status appears when your parcel is actively moving through Trackon’s network.

What’s Happening:

• Parcel loaded on transport vehicle (truck/train/flight)
• Scanned at intermediate transit points
• GPS tracking active

Expected Timeline:

• Metro to Metro: 24-48 hours (Prime Track)
• Metro to Tier-2 City: 2-4 days (Express Standard)
• Tier-2 to Tier-3: 4-7 days (Surface Express)

When to Worry: If “In Transit” persists beyond 5 days without location update, contact customer service.

“Out for Delivery” – What to Expect

Your parcel is on the final leg of its journey.

Delivery Executive Actions:

• Loaded package on delivery bike/van
• Optimized route for multiple deliveries
• Typically 15-30 deliveries per route

Preparation Checklist:

• Keep phone accessible for delivery call
• Ensure someone is present at delivery address
• Prepare payment if COD (Cash on Delivery)
• Have ID proof ready if high-value shipment

Timing: Most deliveries occur between 10 AM – 6 PM. Premium Prime Track deliveries may occur until 8 PM.

“Exception” Status – Common Reasons

Exception Type	Cause	Resolution
Address Incomplete	Missing flat/house number	Call helpline to update
Customer Unavailable	No one to receive	Schedule redelivery
Access Restricted	Gated community/office closed	Provide access instructions
Incorrect PIN Code	Wrong destination entered	Correct via customer service
Damaged Packaging	Transit damage	Document and file claim
Custom Clearance (International)	Awaiting duty payment	Pay customs duty

“Delivery Failed” – Next Steps

Automatic Actions by Trackon:

1. Package returned to local hub
2. SMS/email sent with failure reason
3. Redelivery attempt scheduled (next business day)

Your Action Plan:

1. Check notification for reason code
2. Call delivery executive directly (number in SMS)
3. Reschedule delivery for convenient time
4. Update delivery instructions if needed
5. Arrange self-pickup if address is inaccessible

5. Trackon Services Comparison: Choose the Right Option

Trackon offers 6 primary service types, each with distinct tracking features and delivery timelines.

Complete Service Comparison Table

Service	Delivery Time	Weight Limit	Coverage	Price Range	Tracking Updates	Best For
Prime Track	Next/2nd business day	Up to 50kg	All metros + major cities	₹₹₹	Real-time GPS	Urgent documents, valuables
Express Standard	3-5 business days	Up to 100kg	Pan-India	₹₹	Multi-point scanning	Regular e-commerce orders
Air Express Cargo	2-4 business days	100kg+	Metro cities	₹₹₹	Airport checkpoint scans	Bulk orders, heavy goods
Surface Express Cargo	5-10 business days	500kg+	Major routes	₹	Hub-to-hub tracking	Non-urgent, heavy shipments
Reverse Pickup	As per agreement	Varies	Corporate locations	Custom	Pickup confirmation + delivery	E-commerce returns
International Delivery	7-15 days	Up to 30kg	Select countries	₹₹₹₹	International checkpoints	Cross-border shipments

Detailed Service Profiles

1. Prime Track – Premium Next-Day Delivery

Prime Track is a premium shipping service launched in 2010, designed for fast and reliable delivery of valuable and urgent consignments with guaranteed next or second-business-day delivery across metros and cities in India.

Key Features:

• Guaranteed Delivery: Money-back guarantee if late
• Real-Time GPS: Exact location on map
• Signature Confirmation: Photo proof of delivery
• Premium Packaging: Extra protection for valuables
• Dedicated Support: Priority helpline

Pricing Structure: (Approximate for 1kg parcel)

• Within city: ₹80-120
• Metro to Metro: ₹150-250
• Metro to Tier-2: ₹200-350

Ideal Use Cases:

• Legal documents requiring time-stamps
• Jewelry and high-value goods
• Medical samples with expiry concerns
• E-commerce priority deliveries
• Business contracts and tenders

2. Express Standard – Best Value Proposition

Most popular service for regular shipments.

Delivery Network:

• Air routes: Major metros connected via flight
• Rail routes: Tier-2 cities via goods train
• Road routes: Last-mile connectivity

Cost Efficiency: 30-40% cheaper than Prime Track while maintaining reliability.

Tracking Frequency: Updated at every hub (typically 4-6 checkpoints for metro-to-metro shipments).

3. Air Express Cargo – For Heavy Shipments

Weight Slabs & Pricing:

Weight	Base Price	Per Additional kg
100-200 kg	₹2,500	₹15
201-500 kg	₹4,000	₹12
500+ kg	Custom quote	Custom rate

Special Requirements:

• Advance booking (24 hours)
• Packaging specifications (wooden crate for 200kg+)
• Cargo insurance recommended
• Forklift access needed for 500kg+

4. Surface Express Cargo – Economy Option

Transit Modes:

• Container trucks for inter-state
• LCV (Light Commercial Vehicle) for local
• Railway goods train for 1000km+ distances

Documentation Required:

• Bill of supply/Invoice
• E-way bill (for goods >₹50,000)
• Proper packing list

Volume-Based Discounts: Negotiate rates for monthly consignments >1000kg.

6. Trackon Mobile App: Track Parcels On-The-Go

App Capabilities Beyond Basic Tracking

Advanced Features:

1. Barcode Scanning
   • Open camera → Scan AWB barcode
   • Instant tracking without typing
   • Bulk scan feature for businesses
2. Push Notifications
   • Dispatched from origin
   • Out for delivery alert
   • Delivered confirmation
   • Exception warnings
3. Delivery Scheduling
   • Reschedule delivery date
   • Provide delivery time window
   • Add special instructions
4. Pickup Booking
   • Schedule free pickup
   • Upload package photos
   • Get instant rate quotes
   • Print labels from phone
5. Complaint Management
   • Register complaints with photos
   • Track complaint resolution
   • 7-digit reference number generation
   • Call-back scheduling

App Setup Guide

First-Time Installation:

1. Download from app store
2. Allow location permission (for nearest office locator)
3. Allow camera permission (for barcode scanning)
4. Allow notifications (for delivery alerts)

Account Creation (Optional for tracking, required for booking):

• Register with mobile number
• OTP verification
• Add default addresses
• Save payment methods

Pro Tips:

• Enable biometric login for quick access
• Add delivery addresses to favorites
• Set notification preferences (SMS + push)
• Download reports for business reconciliation

7. Tracking for Businesses & E-commerce: Advanced Integration

Trackon API Integration for Seamless Operations

For businesses shipping 50+ orders daily, manual tracking isn’t scalable. Trackon offers API integration for automated tracking.

API Capabilities

1. Shipment Booking API

POST /api/v1/shipment/book

• Create AWB programmatically
• Auto-fill sender details
• Generate PDF labels
• Receive booking confirmation

2. Tracking API

GET /api/v1/track/{awb_number}

• Fetch real-time status
• Bulk tracking (up to 100 AWBs per request)
• Webhook support for status changes
• JSON response format

3. Rate Calculator API

GET /api/v1/calculate-rate

• Get instant quotes
• Compare service types
• Apply corporate discounts
• Show estimated delivery dates

E-commerce Platform Integrations

Trackon has official plugins for:

Platform	Integration Type	Setup Time	Cost
Shopify	Native app	10 minutes	Free
WooCommerce	WordPress plugin	15 minutes	Free
Magento	Extension	30 minutes	Free
Custom PHP	REST API	2-4 hours	Free

Benefits of Integration:

• Auto-generate AWB on order confirmation
• Send tracking links to customers via email
• Display tracking widget on “My Orders” page
• Automated delivery notifications
• Reduce “Where is my order?” queries by 60%

Setting Up Automated Customer Notifications

Best Practice Email Sequence:

1. Order Confirmation (Day 0)
   • Include Trackon AWB number
   • Estimated delivery date
   • Tracking link
2. Shipment Dispatched (Day 1)
   • Confirmation that package left origin
   • Updated tracking link
   • Customer service number
3. In Transit Update (Day 2)
   • Current location
   • “Still on track” reassurance
   • Link to live GPS (Prime Track)
4. Out for Delivery (Delivery Day – Morning)
   • “Delivering today” alert
   • 2-hour delivery window
   • Delivery executive contact
5. Delivered Confirmation (Delivery Day – Post)
   • Delivery photo (if available)
   • Feedback request
   • Review/rating link

Implementation Tools:

• SendGrid/Mailchimp: Email automation
• Twilio: SMS notifications
• Gupshup: WhatsApp notifications (90% open rate)

Dashboard Analytics for Business Users

Key Metrics to Track:

1. Delivery Performance
   • On-time delivery rate (target: >95%)
   • Average transit time by PIN code
   • Failed delivery percentage
2. Cost Analysis
   • Freight cost per order
   • Weight vs billed weight discrepancies
   • Service type utilization
3. Customer Experience
   • Tracking link click-through rate
   • Customer complaint volume
   • Average resolution time

Recommended Tools:

• Google Data Studio dashboards
• Excel/Google Sheets templates
• Power BI for enterprise reporting

8. Common Tracking Problems & Solutions

Problem 1: “Invalid Tracking Number” Error

Possible Causes:

• Typo in AWB number entry
• Using order number in AWB field (or vice versa)
• Package not yet scanned into system (too soon after booking)

Solutions:

1. Double-check AWB number on receipt
2. Wait 2-4 hours after booking for system update
3. Remove any spaces or special characters
4. Verify you’re using correct tracking type (AWB vs Order)
5. Contact sender to confirm correct number

Problem 2: Tracking Not Updated for 2+ Days

Investigation Steps:

1. Check Last Known Location:
   • If at hub: Possible sorting delay
   • If “In Transit”: May be between scan points
   • If exception noted: Check notification for details
2. Understand Scanning Gaps:
   • Surface shipments: Scanned only at major hubs (200-300km intervals)
   • Weekend/Holiday delays: Limited scanning staff
   • Remote PIN codes: Less frequent updates
3. Take Action:
   • Call helpline with AWB number
   • Request manual tracking from control room
   • Ask for estimated delivery date
   • Request priority delivery if urgent

Problem 3: Delivery Failed Due to Wrong Address

Immediate Actions:

1. Within 24 Hours:
   • Call delivery executive (number in failed SMS)
   • Provide correct address or landmark
   • Confirm PIN code accuracy
   • Schedule redelivery for specific time
2. If Parcel Returned to Hub:
   • Visit nearest Trackon office with ID
   • Provide correct address in writing
   • Pay re-delivery charges (usually ₹50-100)
   • Get new delivery date confirmation
3. Prevention for Future:
   • Use Google Maps Plus Code for accurate location
   • Include floor/flat number explicitly
   • Add landmark and phone number
   • Verify PIN code matches address

Problem 4: Parcel Showing “Delivered” But Not Received

Critical First Steps:

1. Verify Delivery Details:
   • Check exact delivery date/time
   • Was signature obtained?
   • Delivery photo available?
   • Name of person who received
2. Common Scenarios:
   • Received by neighbor/security guard
   • Delivered to wrong house with similar number
   • Accepted by family member you didn’t expect
   • Left at alternate location (society office, etc.)
3. Filing Non-Delivery Complaint:
   • Call helpline immediately (within 24 hours)
   • Get 7-digit complaint reference number
   • Provide all details: AWB, address, your contact
   • Request investigation and callback
   • File written complaint if not resolved in 48 hours
4. Escalation Path:
   • Day 1: Phone complaint to customer care
   • Day 3: Email to customercare@trackoncourier.com
   • Day 5: Complaint on National Consumer Helpline (1800-11-4000)
   • Day 7: Legal notice for high-value goods

Problem 5: International Shipment Stuck at Customs

Understanding Customs Tracking:

International shipments show additional statuses:

• “Arrived at Gateway”
• “Custom Clearance in Progress”
• “Custom Duty Pending”
• “Custom Cleared”

Action Plan:

1. Check Customs Notification:
   • India Post/Customs sends SMS with duty amount
   • Email with payment link
   • Visit customs portal with AWB number
2. Pay Customs Duty:
   • Online payment via ICEGATE portal
   • Bank challan payment
   • Payment at customs office
3. Documentation Required:
   • Commercial invoice
   • Packing list
   • Import license (if applicable)
   • IEC (Import Export Code) for business imports

Typical Clearance Time:

• Documents: 1-2 days
• Personal effects: 2-4 days
• Commercial goods: 3-7 days

9. Trackon vs Competitors: Tracking Feature Comparison

Head-to-Head Service Comparison

Feature	Trackon	Blue Dart	DTDC	Delhivery	India Post
Real-Time GPS	Prime Track only	Yes (all services)	No	Express only	No
SMS Alerts	Yes	Yes	Yes	Yes	Limited
Mobile App	Yes	Yes	Yes	Yes	Yes
API Access	Yes	Yes	Yes	Yes	No
Multi-Parcel Tracking	Up to 30	Up to 10	Up to 50	Unlimited	1 at a time
Delivery Photo Proof	Prime Track	All services	Select services	Yes	No
International Tracking	Yes	Yes	Yes	Yes	Yes
Average Update Frequency	4-6 hours	2-4 hours	6-12 hours	2-4 hours	12-24 hours

Pricing Comparison (1kg parcel, Delhi to Mumbai)

Service Type	Trackon	Blue Dart	DTDC	Delhivery
Next Day	₹180	₹250	–	₹200
2-3 Days	₹120	₹180	₹130	₹110
Surface	₹80	–	₹90	₹85

When to Choose Trackon Over Competitors

Choose Trackon If:

• Shipping primarily in North India (better network)
• Need competitive pricing with reliable tracking
• Volume discounts are priority (good corporate rates)
• Require surface cargo for heavy shipments

Choose Blue Dart If:

• Need premium service with guaranteed delivery
• International shipments are frequent
• Real-time GPS is non-negotiable
• Budget is secondary to speed

Choose DTDC If:

• Cost is primary concern
• Shipping to Tier-3/rural areas
• Surface cargo is adequate
• No need for real-time tracking

Choose Delhivery If:

• Heavy e-commerce integration needs
• Tech-first platform preference
• South India network is priority
• Need advanced analytics

10. Frequently Asked Questions About Trackon Courier Tracking

Tracking Process FAQs

Q1: How long after booking can I track my Trackon parcel?

Your tracking number becomes active in the system 2-4 hours after booking. However, meaningful tracking updates (beyond “Shipment Booked”) appear only after the parcel is picked up and scanned at the origin hub, typically within 12-24 hours of booking.

Q2: Can I track Trackon courier without an AWB number?

Yes, if you have an Order Number or Reference Number provided at booking time. Select “Order/Ref Number” option on the tracking page and enter that number. Some corporate accounts also offer name-based or phone number-based tracking.

Q3: How many parcels can I track simultaneously on Trackon website?

The official Trackon website allows tracking of 3 parcels at once in the basic interface. By clicking “Multiple Tracking Numbers,” you can track more. Third-party platforms like ParcelPanel support up to 30 simultaneous Trackon trackings.

Q4: Why does my tracking show different information on different websites?

Tracking information should be identical across platforms as all pull data from Trackon’s central system. However, you might see differences due to:

• Update timing: Some platforms cache data (5-15 minute delay)
• Display format: Same data shown differently
• Additional analysis: Third-party platforms add estimated delivery based on patterns

Always verify critical information on the official Trackon website.

Delivery & Status FAQs

Q5: What does “Exception” mean in Trackon tracking, and is it serious?

“Exception” indicates a deviation from normal delivery flow. Common reasons include:

• Incomplete/incorrect address (70% of cases)
• Customer unavailable during delivery attempt
• Access restrictions (gated community, office closed)
• Documentation issues (international shipments)
• Weather/natural disruptions

Seriousness: Most exceptions are resolved within 1-2 business days. Check your notifications for the specific reason and take action accordingly.

Q6: My parcel shows “Out for Delivery” since morning but hasn’t arrived. What should I do?

“Out for Delivery” means the parcel is on the delivery vehicle, but delivery timing depends on:

• Route optimization (15-30 stops per delivery executive)
• Your location’s position in the route
• Traffic conditions
• Other delivery complexities

Action Timeline:

• Before 6 PM: Wait, delivery likely still in progress
• After 6 PM: Call delivery executive (number in “Out for Delivery” SMS)
• After 8 PM: Call helpline to check if delivery rescheduled

Q7: How accurate is the estimated delivery date shown in tracking?

Trackon’s estimated delivery dates are calculated based on:

• Service type selected
• Origin-destination distance
• Historical performance data
• Current load on network

Accuracy rates:

• Prime Track: 95%+ (guaranteed dates)
• Express Standard: 85-90% (within 1 day of estimate)
• Surface Cargo: 75-80% (±2 days variance)

Delays occur primarily due to: incorrect PIN code, remote locations, festivals/holidays, weather disruptions.

Service-Specific FAQs

Q8: Does Trackon provide international courier tracking?

Yes, Trackon offers international shipping to select countries including USA, UK, Canada, Australia, Singapore, and UAE. International tracking shows additional statuses like:

• Dispatched to Gateway
• Reached International Hub
• Custom Clearance in Progress
• Delivered in Destination Country

Track international shipments using the same AWB number on Trackon’s website. Updates may be less frequent (12-24 hour intervals) due to international scanning protocols.

Q9: What is the difference between Prime Track and regular tracking?

Aspect	Prime Track	Express Standard
GPS Tracking	Real-time location on map	Hub-to-hub scanning only
Update Frequency	Every 30-60 minutes	Every 4-8 hours
Delivery Proof	Photo + signature	Signature only
Notification	SMS + Email + Push	SMS + Email
Customer Support	Priority helpline	Standard support
Delivery Guarantee	Money-back if late	Best effort

Q10: Can I change the delivery address after the parcel is dispatched?

Address changes are possible but with limitations:

Before “Out for Delivery”:

• Call helpline immediately with AWB number