V Trans Tracking: Complete Guide to Real-Time Shipment Monitoring in India (2025)

V Trans tracking represents one of India’s most reliable shipment monitoring solutions, serving businesses and individuals across 15,000+ pin codes nationwide. Since 1958, V-Trans (India) Ltd has evolved from a regional transport company with just two trucks into a comprehensive logistics solution provider handling over 2.2 million metric tons of cargo annually. This guide covers everything you need to know about tracking your V Trans courier, parcel, or cargo consignment in real-time.

What You’ll Learn:

• How to track V Trans shipments using docket number, waybill number, or consignment ID
• Advanced tracking features for business and individual users
• Understanding V Trans delivery status updates and transit times
• Troubleshooting common tracking issues with proven solutions
• Comparing V Trans tracking with other courier services in India

How to Track V Trans Shipments: Step-by-Step Methods

Method 1: Official V Trans Website Tracking

The primary method for tracking V Trans consignments is through their official tracking portal at vtransgroup.com/tools/track-trace/

Step-by-Step Process:

1. Visit the official V Trans tracking portal
2. Enter your tracking number in the designated field (accepts docket number, waybill number, or consignment ID)
3. Click “Track” or press Enter
4. View real-time shipment status with timestamp details
5. Download Proof of Delivery (POD) once delivery is complete

What Information You’ll See:

Tracking Detail	Description	Typical Update Frequency
Current Location	City/hub where parcel is currently located	Every 2-6 hours
Checkpoint Scans	Barcode scans at origin, transit hubs, destination	At each hub passage
Delivery Stage	Current status (Booked, In Transit, Out for Delivery, Delivered)	Real-time
Estimated Delivery Date	Predicted delivery timeline based on route	Updated daily
POD Details	Receiver name, signature, timestamp	Available post-delivery
Delivery Attempts	Log of delivery attempts if applicable	After each attempt

Method 2: Bulk Tracking for Multiple Consignments

Business users can track multiple shipments simultaneously through:

• CSV Upload: Upload a file containing multiple tracking numbers
• API Integration: Connect V Trans tracking directly to your ERP/WMS system
• Dashboard Access: View all active shipments in one centralized interface

Method 3: Mobile Application Tracking

V Trans offers mobile tracking through their official app available on iOS and Android platforms. The app provides:

• Push notifications for status changes
• Faster tracking without website login
• Delivery photo proof access
• Quick customer support contact

Method 4: Customer Care Tracking

For users without internet access, call the V Trans customer care helpline and provide your tracking number to receive status updates via phone.

Contact Information:

Service	Contact Details	Availability
Customer Care	Available on official website	24/7 for major cities
Email Support	customercare@vtransgroup.com	Response within 24 hours
Corporate Office	Unit No. 06, Corporate Park, V.N. Purav Marg, Chembur, Mumbai – 400071	Business hours

Understanding V Trans Tracking Numbers: Types and Formats

What is a V Trans Tracking Number?

A V Trans tracking number (also called docket number, waybill number, or consignment ID) is a unique identifier assigned to every shipment. This alphanumeric code enables the tracking system to locate and monitor your parcel throughout its journey.

Common V Trans Tracking Number Formats:

Format Type	Example	Used For
Standard Docket	VTXXXX1234567	Regular PTL/FTL shipments
Express Consignment	VXPR-2024-XXXXX	V-Xpress express cargo
Bulk Shipment ID	BLK/2024/12345	Multiple-piece shipments
Reverse Logistics	RTO-VTXXXXXX	Return shipments

Where to Find Your Tracking Number:

• Booking receipt provided at the time of shipment
• Email confirmation sent after booking
• SMS notification to registered mobile number
• Physical label affixed to the package
• Invoice or bill of lading for commercial shipments

V Trans Delivery Network Coverage Across India

Pan-India Logistics Infrastructure

V-Trans (India) Ltd operates one of the most extensive logistics networks in India, established over six decades of operations.

Network Statistics (2025):

Coverage Metric	Details
Pin Codes Served	15,000+ across India
Branch Offices	1,000+ booking and delivery locations
Transit Hubs	50+ strategically positioned transhipment centers
Warehouse Space	2 million sq. ft. serviceable area
Pure Storage	1 million+ sq. ft. warehousing capacity
Vehicle Fleet	1,800+ advanced trucks and transport vehicles
Annual Capacity	2.2 million metric tons cargo handled
Employees	3,000+ trained logistics professionals

Geographic Service Areas

Metropolitan Cities:

• Mumbai, Delhi, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad
• Same-day and next-day delivery options available in major metros

You can also track MSS Tracking from our website.

Tier-II and Tier-III Cities:

• Comprehensive coverage across 600+ tier-2 and tier-3 cities
• Standard delivery timelines: 2-4 days depending on distance

Rural and Remote Areas:

• Service extends to 4,500+ rural pin codes
• Delivery may take 3-7 days for extremely remote locations

SAARC Countries:

• Bangladesh, Bhutan, Nepal through BBIN corridor
• Cross-border tracking available for international shipments

Hub-and-Spoke Model Efficiency

V Trans employs an optimized hub-and-spoke distribution model that ensures:

• Reduced transit times through strategic hub placement
• Consolidated loads for better cost efficiency
• Minimal handling of cargo at transhipment points
• Predictable delivery schedules based on predefined routes

Real-Time Tracking Technology Behind V Trans

Advanced Logistics Tracking Systems

V Trans has invested significantly in technology infrastructure to provide accurate, real-time shipment visibility.

Core Technology Components:

Technology	Function	Benefit to Users
Barcode Scanning	Automated scan at every checkpoint	Eliminates manual errors, provides precise location data
GPS Vehicle Tracking	Real-time vehicle location monitoring	Live updates on shipment movement
eCargo ERP System	Central tracking dashboard	Seamless data synchronization across 1,000+ branches
Automated Alerts	Email/SMS notifications	Proactive status updates without manual checking
Mobile Integration	App-based tracking access	Track on-the-go from smartphones
Predictive Analytics	AI-driven ETA calculations	More accurate delivery estimates
Cloud Synchronization	Centralized data storage	Instant access to shipment information

How V Trans Tracking Updates Work

Tracking Update Process:

1. Booking Scan: Initial barcode scan at origin branch creates shipment record
2. Pickup Confirmation: Driver scans package upon collection
3. Hub Entry Scans: Each transit hub logs inbound consignment
4. Sorting Process: Automated sorting systems update destination routing
5. Hub Exit Scans: Outbound scan when leaving each hub
6. Destination Branch: Final hub arrival before last-mile delivery
7. Out for Delivery: Driver assigns package for delivery route
8. Delivery Confirmation: POD captured with receiver signature/photo
9. System Update: Status reflects “Delivered” with timestamp details

Typical Scan Frequency:

• Express shipments: Every 2-4 hours
• Regular PTL/FTL cargo: Every 4-8 hours
• Remote areas: May experience 12-24 hour gaps between scans

Business Tracking Solutions: V Trans for B2B Logistics

Enterprise-Grade Tracking Features

V Trans tracking is specifically designed to support high-volume business logistics requirements, making it ideal for:

• E-commerce sellers managing daily shipments
• Manufacturers with distribution networks
• Retailers with inventory redistribution needs
• 3PL providers requiring white-label solutions

Business Tracking Capabilities:

Feature	Description	Business Value
Bulk Upload	Track 100s of shipments via CSV import	Saves time vs. individual tracking
API Integration	Real-time data feed to your systems	Automated status updates in your dashboard
Custom Dashboards	Personalized view of active shipments	Better operational visibility
Performance Analytics	Delivery success rates, transit time analysis	Data-driven logistics optimization
Multi-user Access	Team-based access with role permissions	Collaborative shipment management
Automated Alerts	Custom notification rules based on status	Proactive exception management
Reverse Logistics	RTO tracking and return shipment visibility	Complete returns management
Invoice Integration	Link tracking with billing information	Simplified reconciliation

Integration with V-Xpress and V-Logis

V Trans operates as part of Group V, which includes three complementary business divisions:

Group V Business Verticals:

Division	Services	Tracking Integration
V-Trans	Part Truck Load (PTL), Full Truck Load (FTL), Over-Dimensional Cargo (ODC)	Standard surface transport tracking
V-Xpress	Multimodal express cargo (surface & air), door-to-door delivery	Express tracking with faster updates
V-Logis	Warehousing, 3PL solutions, inventory management	Warehouse-to-delivery visibility

Business customers benefit from single-window logistics solutions where tracking extends from warehouse storage through first-mile pickup, linehaul transport, and last-mile delivery—all under one unified tracking system.

Benefits for Different Business Types

E-commerce Sellers:

• Integration with major marketplaces (Amazon, Flipkart, etc.)
• Cash on Delivery (COD) tracking and reconciliation
• Return shipment management
• Delivery performance reports for seller ratings

Manufacturers:

• Raw material inbound tracking
• Finished goods distribution monitoring
• ODC capability for heavy machinery
• Hazardous chemical transport (ChemStore facility in Bhiwandi)

Retail Chains:

• Store-to-store transfer tracking
• Secondary distribution for tier-2/3 locations
• Seasonal demand surge management
• Inventory-in-transit visibility

V Trans Express Tracking: Premium Speed Services

Understanding V-Xpress Express Services

V-Xpress is the express cargo division of Group V, designed for time-sensitive shipments requiring faster delivery and more frequent tracking updates.

V-Xpress vs. Standard V Trans Comparison:

Aspect	V Trans (Standard)	V-Xpress (Express)
Delivery Speed	2-5 days depending on distance	1-3 days for most routes
Tracking Updates	Every 4-8 hours	Every 2-4 hours
Hub Priority	Standard processing	Priority routing through hubs
Delivery Attempts	2-3 attempts standard	Multiple attempts same day
Cost	Standard freight rates	Premium pricing (20-40% higher)
Ideal For	Regular cargo, bulk shipments	Documents, medical items, high-value goods
Multimodal Options	Surface transport only	Surface + air cargo combinations

When to Choose V-Xpress Express Tracking

Recommended Use Cases:

• Urgent Documents: Legal papers, business contracts requiring fast delivery
• Medical Shipments: Pharmaceuticals, medical supplies, diagnostic samples
• High-Value Packages: Electronics, jewelry, important components
• Time-Critical Business: Samples, prototypes, urgent spare parts
• Event-Based Deliveries: Wedding items, conference materials with fixed deadlines

Express Tracking Features

V-Xpress tracking provides enhanced visibility:

• More frequent checkpoint scans (every major city passage)
• SMS alerts at booking, dispatch, transit hubs, and delivery
• Dedicated express lane processing at sorting centers
• Priority customer support for express shipments
• Photo-based proof of delivery available immediately

Tracking Status Meanings: Decode Your Shipment Updates

Complete V Trans Status Dictionary

Understanding what each tracking status means helps you accurately predict delivery timelines and identify potential issues.

Common V Trans Tracking Statuses:

Status	Meaning	What It Means for You	Typical Duration
Shipment Booked	Booking created in system	Your shipment is registered; awaiting pickup	0-24 hours
Pickup Scheduled	Driver assigned for collection	Collection happening within 24-48 hours	1-2 days
Picked Up	Successfully collected from sender	Package now in V Trans network	–
In Transit	Moving between hubs	Actively traveling to destination city	1-4 days
Reached Hub [City Name]	Arrived at major transit hub	Progressing through network	4-12 hours per hub
Out for Delivery	With delivery agent	Delivery attempt happening today	Same day
Delivery Attempted	Recipient unavailable	Will reattempt delivery; contact number called	1-2 days for reattempt
Delivered	Successfully handed to recipient	Shipment complete; POD available	–
Held at Branch	Awaiting instructions/payment	Action required from sender/receiver	Until resolved
RTO Initiated	Return to origin started	Delivery unsuccessful; returning to sender	3-7 days
Damaged	Package damaged in transit	Contact V Trans for claim process	Immediate action needed
Lost	Cannot locate shipment	File complaint immediately; investigation initiated	7-15 days investigation

Transit Time Expectations by Distance

Realistic Delivery Timelines:

Route Type	Distance Range	Standard V Trans	V-Xpress
Intra-City	Same city	1-2 days	Same/next day
Short Distance	< 500 km	2-3 days	1-2 days
Medium Distance	500-1,500 km	3-5 days	2-3 days
Long Distance	> 1,500 km	5-7 days	3-4 days
Remote/Rural	Any distance + remote area	Add 2-3 days	Add 1-2 days

What “Delayed” Means in V Trans Tracking

A shipment may show “Delayed” status for several reasons:

Common Delay Causes:

1. Weather Disruptions: Heavy rains, floods affecting major highways
2. Vehicle Breakdown: Mechanical issues requiring cargo transfer
3. Documentation Issues: Incomplete paperwork for interstate movement
4. High Volume Periods: Festival seasons, sale periods causing congestion
5. Route Restrictions: Traffic regulations, toll issues, night driving bans
6. Security Checks: Random inspections at state borders
7. Natural Disasters: Earthquakes, landslides blocking routes

What to Do if Delayed:

• Check tracking for specific reason if provided
• Contact V Trans customer care for detailed explanation
• Request revised ETA
• For time-critical shipments, inquire about alternative routing options

Mobile Tracking Options: Track V Trans on the Go

V Trans Mobile Application

The official V Trans mobile app provides convenient tracking from smartphones and tablets.

App Features:

Feature	iOS App	Android App	Mobile Web
Real-Time Tracking	✓	✓	✓
Push Notifications	✓	✓	✗
Multiple Shipment Tracking	✓	✓	✓
POD Download	✓	✓	✓
Booking History	✓	✓	Limited
Customer Support Chat	✓	✓	✗
Offline Tracking History	✓	✓	✗
Delivery Photo Proof	✓	✓	✓

Download Links:

• iOS: Search “V Trans” in Apple App Store
• Android: Available on Google Play Store
• Mobile Web: Visit vtransgroup.com on mobile browser

SMS-Based Tracking

For users without smartphones or internet access, V Trans offers SMS tracking:

How to Track via SMS:

1. Send SMS to V Trans tracking number (available on booking receipt)
2. Format: TRACK <space> DOCKET NUMBER
3. Example: “TRACK VT123456789”
4. Receive current status via return SMS

Note: Standard SMS charges apply; updates may not be as detailed as web/app tracking.

Third-Party Tracking Aggregators

Several courier aggregator websites allow V Trans tracking:

• Trackcourier.io
• Trackingstatus.in
• Tigertracking.in
• Couriertrackingpro.com

Benefits of Third-Party Platforms:

• Track multiple courier companies in one place
• Compare delivery timelines across carriers
• No app installation required
• Universal tracking interface

Limitations:

• May not have latest updates as quickly as official portal
• Limited access to detailed POD information
• No booking or customer support features

Troubleshooting Common V Trans Tracking Issues

Issue 1: Tracking Number Not Found

Symptoms: “Invalid tracking number” or “No information available” error

Possible Causes & Solutions:

Cause	Solution
Recently booked (< 2 hours)	Wait 2-4 hours for system sync; booking must be processed before tracking activates
Incorrect tracking number entered	Double-check number from booking receipt; ensure no spaces or special characters
Typo in tracking number	Common mix-ups: 0 vs O, 1 vs I, 8 vs B
Shipment booked with V-Xpress	Use V-Xpress tracking portal specifically, not V-Trans standard tracking
Booking cancelled	Contact V Trans to confirm booking status

Advanced Troubleshooting:

• Try entering tracking number without prefix (e.g., just numbers)
• Use alternative formats if multiple formats exist on receipt
• Contact booking branch with sender details to retrieve correct tracking number

Issue 2: No Tracking Updates for 24+ Hours

Symptoms: Last update shows “In Transit” but no new scans for extended period

Possible Causes & Solutions:

Cause	Solution	Expected Resolution Time
Weekend/Holiday delay	Tracking updates resume on next working day	1-2 days
Remote route with fewer hubs	Normal for long-distance rural deliveries	24-48 hours between scans
Missed scan at hub	System will update at next checkpoint	Next hub arrival
Vehicle in transit between major hubs	No intermediate scans on highway sections	12-24 hours
System technical issue	Contact support; manual status check available	2-4 hours

When to Contact Customer Care:

• No update for 48+ hours on metro-to-metro routes
• No update for 72+ hours on any other route
• Last status was “Out for Delivery” but no delivery attempt for 2+ days

Issue 3: Stuck on “Out for Delivery” Status

Symptoms: Status shows “Out for Delivery” for multiple days without delivery attempt

Possible Causes & Solutions:

Cause	Solution
Incomplete delivery address	Contact V Trans with complete address; delivery will reattempt
Recipient mobile number incorrect	Provide correct contact number to branch
Delivery area requires appointment	Gated communities, offices may need advance scheduling
High delivery volume in area	Peak season delays; delivery within 1-2 additional days
Consignee unavailable multiple times	Coordinate availability window with delivery agent

Proactive Steps:

1. Call destination branch directly (number available on tracking page)
2. Provide alternative delivery timing if standard hours inconvenient
3. Arrange pickup from branch if delivery repeatedly failing
4. Update any address corrections immediately

Issue 4: “Delivered” But Not Received

Symptoms: Tracking shows “Delivered” with POD, but recipient claims non-receipt

Immediate Actions:

1. Check POD Details: Review receiver name and signature on Proof of Delivery
2. Verify Location: Confirm delivery address matches yours exactly
3. Check with Others: Ask family members, neighbors, office reception if they received
4. Check Alternative Locations: Package may be at building security, mailroom, or safe drop location

If Genuinely Not Received:

Step	Action	Timeline
1. Gather Evidence	Screenshot tracking showing “Delivered”, note date/time	Immediately
2. Contact V Trans	Call customer care, file non-receipt complaint	Within 24 hours
3. Investigation	V Trans contacts delivery agent, verifies POD signature	2-3 days
4. Resolution	Delivery agent provides location details or admits error	5-7 days
5. Claim Filing	If package truly misdelivered, file claim with evidence	Within 15 days

Prevention Tips:

• Provide accurate mobile number so delivery agent can call
• Add landmark details in delivery address
• Request delivery photo proof for high-value items

Issue 5: Shipment Shows RTO (Return to Origin)

Symptoms: Package returning to sender instead of being delivered

Common RTO Triggers:

Reason	Prevention	If Already RTO
Incorrect/incomplete address	Double-check address before booking	Provide correct address; may be re-dispatched
Recipient refused package	Inform recipient about expected delivery	Cannot stop RTO; will return to sender
COD payment not available	Ensure recipient has cash for COD orders	Arrange prepaid payment; rebook
Repeated delivery failures	Coordinate with delivery agent	Contact branch for hold; arrange pickup
Shipment held at customs (international)	Provide all required documentation	Clear customs dues; may allow re-delivery

RTO Tracking: Once RTO initiated, tracking will show reverse journey with “RTO – In Transit” status. Expect RTO delivery within 3-7 days.

Issue 6: Weight or Dimension Discrepancy Charges

Symptoms: Additional charges levied after booking due to measurement differences

Why This Happens:

• Initial booking based on declared weight/dimensions
• Actual weight/volumetric weight calculated at hub weighbridge
• Freight charges recalculated if significant difference

How to Avoid:

1. Measure packages accurately before booking
2. For volumetric weight: Length × Width × Height (cm) ÷ 5000 = Volumetric Weight (kg)
3. Chargeable weight = Higher of actual weight or volumetric weight
4. For irregular shapes, consult V Trans before booking

Dispute Resolution: If you believe charges are incorrect, request reweighing with photographic evidence. V Trans typically resolves legitimate disputes within 3-5 days.

Comprehensive V Trans Tracking FAQs

Basic Tracking Questions

Q1: How do I track my V Trans shipment?

Enter your docket number, waybill number, or consignment ID on the official V Trans tracking portal at vtransgroup.com/tools/track-trace/. You’ll immediately see current location, status, and estimated delivery date. No login required.

Q2: Where can I find my V Trans tracking number?

Your tracking number is available on:

• Booking receipt given at time of shipment
• Email confirmation sent after booking
• SMS notification to registered mobile
• Physical label on package
• Invoice/bill of lading for commercial shipments

Q3: How long does V Trans take to deliver?

Delivery timelines vary by distance and service type:

• Intra-city: 1-2 days (same day with V-Xpress)
• < 500 km: 2-3 days standard, 1-2 days express
• 500-1,500 km: 3-5 days standard, 2-3 days express
• 1,500 km: 5-7 days standard, 3-4 days express
• Remote areas: Add 2-3 days to above timelines

Q4: Is V Trans tracking free?

Yes, shipment tracking is included at no additional cost with your V Trans shipping service. You can check status unlimited times without charges.

Q5: Can I track multiple V Trans consignments at once?

Yes, for business users, V Trans offers bulk tracking through:

• CSV file upload (track 100s of shipments)
• API integration with your systems
• Dashboard view of all active shipments

Individual users can manually enter multiple tracking numbers sequentially on the tracking portal.

Advanced Tracking Questions

Q6: What does “In Transit” mean in V Trans tracking?

“In Transit” indicates your package is actively moving between hubs on its route to the destination city. This is normal and expected. The status will update to specific hub names (e.g., “Reached Mumbai Hub”) at major checkpoints.

Q7: How often does V Trans update tracking information?

Update frequency depends on service type:

• V-Xpress (Express): Every 2-4 hours
• Standard V Trans: Every 4-8 hours
• Remote area deliveries: May have 12-24 hour gaps between scans

Updates occur at each hub arrival/departure and during loading/unloading operations.

Q8: Why is my tracking not updating?

If tracking shows no updates for extended periods:

• Wait 2-4 hours after booking for initial scan
• 24-hour gaps are normal on remote routes
• Weekend/holiday delays may pause updates
• Contact support if 48+ hours without update on major routes

Q9: Can I change the delivery address after shipment?

Address changes are possible but difficult once shipment is in transit:

• Contact origin or destination branch immediately
• Feasible only if package hasn’t left final hub
• May incur additional charges
• Not possible if “Out for Delivery” status already shown

Best practice: Ensure accurate address before booking.

Q10: What is Proof of Delivery (POD) and how do I get it?

POD is documentary evidence that your package was successfully delivered. It includes:

• Receiver’s name and signature
• Delivery date and exact timestamp
• Sometimes includes delivery photo

How to Access POD:

• Download from tracking portal after “Delivered” status
• Request from customer care if not auto-generated
• Available for up to 90 days post-delivery

Service-Specific Questions

Q11: What’s the difference between V Trans, V-Xpress, and V-Logis tracking?

Service	Focus	Tracking Features
V Trans	Standard surface transport (PTL/FTL)	Hub-by-hub updates, standard frequency
V-Xpress	Express multimodal cargo	More frequent updates, priority routing
V-Logis	Warehousing and 3PL	Warehouse-to-delivery visibility, inventory tracking

All three use the same core tracking infrastructure but with service-specific features.

Q12: Does V Trans track international shipments?

V Trans primarily serves domestic India logistics. However, they track international shipments to:

• Bangladesh, Bhutan, Nepal (BBIN corridor countries)
• Cross-border tracking available with some limitations
• For other international destinations, they partner with other carriers

Q13: How does V Trans Express (V-Xpress) tracking differ from standard tracking?

V-Xpress provides:

• More frequent checkpoint scans (every 2-4 hours vs 4-8 hours)
• SMS alerts at every major update
• Priority routing information visible in tracking
• Faster customer support response for express shipments
• Photo-based POD available immediately upon delivery

Q14: What is ChemStore and how is it tracked?

ChemStore is V Trans’ specialized hazardous chemical storage facility in Bhiwandi, Mumbai. Shipments involving ChemStore:

• Have enhanced tracking with safety compliance updates
• Include temperature/environment monitoring for sensitive chemicals
• Require special documentation visible in tracking timeline
• Show warehouse entry/exit scans separately from regular hubs

Business & Technical Questions

Q15: Can I integrate V Trans tracking with my e-commerce platform?

Yes, V Trans offers API integration for business customers:

• Real-time tracking data feed to your systems
• Webhook notifications for status changes
• Compatible with major e-commerce platforms (Shopify, WooCommerce, Magento)
• Custom integration supported through developer documentation

Contact V Trans business solutions team for API access credentials.

Q16: How accurate is the estimated delivery date shown in tracking?

V Trans uses predictive analytics to calculate ETAs based on:

• Historical transit time data for specific routes
• Current traffic and weather conditions
• Vehicle load and routing plans

Accuracy Rate:

• Metro-to-metro routes: 85-90% accurate within ±1 day
• Long-distance routes: 75-85% accurate within ±2 days
• Remote areas: 70-80% accurate within ±3 days

ETAs update daily as shipment progresses through network.

Q17: Does V Trans provide tracking for return shipments (RTO)?

Yes, return shipments are tracked with the same docket number. Status will show:

• “RTO Initiated” when return begins
• Hub-by-hub updates during return journey
• “RTO Delivered” when returned to original sender

The entire forward and reverse journey remains visible in tracking history.

Q18: What happens if my tracking shows “Shipment Lost”?

If a package is genuinely lost:

1. V Trans initiates immediate investigation
2. Tracking timeline shows “Investigation in Progress”
3. Investigation typically takes 7-15 days
4. If not recovered, claim process begins
5. Compensation based on declared value and insurance

Prevention: Always declare accurate shipment value and consider insurance for high-value items.

Q19: How long is V Trans tracking history maintained?

Tracking information is retained for:

• Active tracking: Until delivery/RTO completion
• Historical data: 180 days (6 months) post-delivery
• Business accounts: Extended history available in dashboard
• POD documents: 90 days standard, extendable on request

Q20: Can I set up automatic tracking alerts?

Yes, V Trans offers automated notifications:

• SMS alerts: Standard for major status changes
• Email alerts: Configure on tracking portal
• WhatsApp updates: Available for business accounts
• Custom webhook notifications: For API-integrated businesses

Configure alert preferences on the V Trans tracking portal or mobile app.